Honolulu GMC Cadillac - Service Center

Great service and staff. Irene was awesome! Fast, easy to deal with, and did an excellent job helping me accommodating my schedule. Very professional and friendly. deal with, and did an excellent job helping me accommodating my schedule. Very professional and friendly. More

Service manager got me a loaner with just two weeks to go on my warranty. Although unable to replicate my theft deterrent system issue, they replaced the immobilizer module and hopefully that did the trick. on my warranty. Although unable to replicate my theft deterrent system issue, they replaced the immobilizer module and hopefully that did the trick. More

Service is mediocre which is pretty much average on the island. island. More

My experience with the service department has always been excellent. Their timelines and friendliness are reasons why I continue to return for servicing. Keep it up! excellent. Their timelines and friendliness are reasons why I continue to return for servicing. Keep it up! More

I recently purchased a BMW X5 from the dealership. It was a great process very friendly no issues. The vehicle within two weeks had a check engine light and other issues. I returned to the dealership to use a great process very friendly no issues. The vehicle within two weeks had a check engine light and other issues. I returned to the dealership to use the warranty that the dealership provides and it was dropped off on 14 June 2021 and still waiting for approval leaving me carless since they don’t provide loaners. This has definitely discouraged me on purchasing another used vehicle from the company. More

I had a great experience with my Buic Regal 2011 when I took my car in for its annual service. EVERYTHING was great. WILL your services again. took my car in for its annual service. EVERYTHING was great. WILL your services again. More

Service writer was very good, let me know when vehicle was ready and had paper work all prepared, didn’t have to wait too long.. was ready and had paper work all prepared, didn’t have to wait too long.. More

First time,I got my cadillac back after putting on four new tires and found black marking all over on my rims., Second, time, I had I took my in for repairs I found a crack on front drivers side headlight new tires and found black marking all over on my rims., Second, time, I had I took my in for repairs I found a crack on front drivers side headlights. Only saw the crack only when I was polishing my car. The blacks marking I took off myself. The crack on the headlight I called about it today, but no one called me back. I really want someone call me about this. I'll wait till nextweek. It wasn't like this before. What's going on? Hey! I really take care of my car. The initial survey was good, but I change my mind after finding the crack. More

Samantha wasn’t very knowledgeable, address me by the wrong customer name Allen was very helpful and knowledgeable I would ask for him in the future wrong customer name Allen was very helpful and knowledgeable I would ask for him in the future More

Rating for GM policy of making trash batteries and then not having a warranty and charging $400+ for a new battery of the same "quality" .. Why would we purchase again vice going elsewhere for service/part not having a warranty and charging $400+ for a new battery of the same "quality" .. Why would we purchase again vice going elsewhere for service/parts? Easy, wouldn't! The people at this location have always been nice at least! More