Horne Kia

My wife took our 2023 Kia Sorrento to Horne Kia on 03/13/2026 to have warranty work done on a window shade that wouldn't stay up properly. When she got home she told me she was charged $151.00. When I 03/13/2026 to have warranty work done on a window shade that wouldn't stay up properly. When she got home she told me she was charged $151.00. When I looked at the invoice it showed it was for an oil change and a tire rotation. On 03/11/2026 she just had an oil change done. She never got an estimate at drop off and assumed the window shad wasn't under warranty. She also said the service advisor Christian never went over anything with her after the fact, just pay over there to pickup your vehicle. I called that day and asked to speak with the service manager. The person who answered the phone said they were the service manager and he apologized and said they don't do things like that and they would make it right. He then said and he would need to speak with his manager about this. He said he or someone would call me back. Three and a half days went by with no phone call. I called back again and asked to speak to the service director. The person who answered tells me he'll transfer me and he'll pick right up. Instead I get transferred to a phone that rang 15 or more times with no option for a voicemail. I hung up and called back again, the service line rang several times and then it rolled over to sales. A nice lady answered the call and took the time to ask me what happened. She took down my phone number and email and said she'd walk right over and put this on the service directors desk to call me back. The next day, there's no call again. I went online and looked up who the general manager of the dealership was (Joshua) and found his email. I detailed everything and included both receipts proving the oil change had just been completed two days prior. I left my phone number. No one called me again. I was being super reasonable and patient just wanting to speak with someone and go over this. Of course, no response or call again. I decided I needed to go to the dealership in person. After that I became very irritated that would have to waste my time going to this dealership because no one would call me back. This dealership is 30 minutes away from my house. No customers were there at that moment. I had to walk up to someone to get acknowledged. No greeting whatsoever. I explain to the person sitting there that I would like to speak with the service director. He walks over to this guy sitting in an office. He signals to come over to him. Already pretty rude that he wouldn't come out to me. Right when I walk in he says "what do you need?" Not how can I help you or my name is ______. Super rude already. I introduce myself by shaking his hand and try to break the ice by saying "so are you the person who won't return my calls?" He didn't even tell me his name when he shook my hand. I had to ask him. He then shrugs to my question and right then I realized he knew exactly who I was and was purposely not returning my calls. I then try to start explaining what happened and I was maybe 5 words into it and he said "yeah, yeah your wife isn't getting her money back". As soon as I heard this I at that very minute knew they were misleading people on purpose there and he knew that. I hadn't previously asked for our money back, although that's what I would have asked had I been given the opportunity. In that moment I thought, obviously they don't care about customers or keeping customers, especially this guy who is supposed to be leading the rest of the service department. I was so xxxxxx off at his curt rudeness at that moment I lost my cool, blew up, and cursed him out big time. Which, he absolutely deserved. This could have all been avoided with a simple phone call and them rectifying the situation. However, they won't rectify something they did on purpose. What's really crazy is over $151.00 to rob my wife of unnecessary services, they lost customers. In a few months and we're going to be purchasing 2 fully loaded Tellurides now that they're come in hybrid models. We’ll purchase elsewhere. More

I had a very disappointing experience with the Kia/Horne dealership in Glendale, AZ. I traveled from Tucson after being fully approved for a vehicle, and my son‑in‑law arranged a ride to pick it up. Once he dealership in Glendale, AZ. I traveled from Tucson after being fully approved for a vehicle, and my son‑in‑law arranged a ride to pick it up. Once he arrived, the dealership suddenly informed us that the car wouldn’t be ready for another week because it had been in an accident — something we were never told beforehand. Despite multiple text messages to the salesperson, I received no response. The lack of communication, transparency, and professionalism made this an extremely frustrating experience. I would strongly recommend avoiding this dealership. More

Not happy with the service managers lack of response on helping us with warranty issues. We contacted several times by phone and in person. Now 2 months in and still no response. The additional money we pa helping us with warranty issues. We contacted several times by phone and in person. Now 2 months in and still no response. The additional money we paid for extra warranty on paint ,even after "there "third-party people said that the paint was defective...and nothing. We were in the market for our next vehicle and not sure if Horne Kia will get our business...We have purchased several kia's and now have lost confidence in follow through of the dealer More

Let me just said that the guy in financial service name harvey he's a not honest person! This guy will the you when you're singing your name , that your financial institution allows him to ad the extended harvey he's a not honest person! This guy will the you when you're singing your name , that your financial institution allows him to ad the extended warranty, gap insurance and the safe guard this one your contract! NOT TRUE! Financial institutions will not allow you to get something that you don't want or need! So, i am talking about m6 own experience, this guy harvey, ad to my contract all the items mentioned on my contract! And when I went back to cancel all th8s items? he wouldn't. He told me that he already have a sign contract and he was not going to re-do the contract again! He stay it by he already have a sign contract and if my bank would not approve my loan? He will running to another bank! Is that the right way for him to said that? After i ask him please, i don't want this items on my bank loan? Whats wrong with this guy? And this dealer Horne kia that allow him to do this this things I feel that i should take them to court! More

I recently inquired about a vehicle at Horne Kia and communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they ev communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they eventually agreed to meet my number. I hadn’t seen the vehicle in person yet, so I came in to test drive and inspect it. Upon inspection, I noticed the vehicle had prior damage. Given that, I requested a 30-day warranty and two oil changes to move forward with the purchase. The warranty request was denied, which was understandable due to the state’s standard 5-day/500-mile policy. However, even the two oil changes were a hard no, which felt unnecessarily rigid. Despite that, I was still being contacted repeatedly by the sales team. One salesperson, Tony, stood out in the wrong way. His tone and attitude were the epitome of why many people avoid dealerships these days. After a simple request for oil changes, he texted me saying I wasn't "the right customer" for him and that he'd never do business with me — all over a minor negotiation point. He also accused me of "changing the deal," when in fact, no formal deal was ever made — I had only expressed interest and shared the price I was willing to consider. In my opinion, Horne Kia operates with a high-pressure sales approach, lacks flexibility, and does not handle post-interaction communication professionally. Had they just agreed to two oil changes, I would have driven the truck off the lot. But the way they chose to communicate afterward sealed the deal — I won’t be doing business with them, and I’d caution others to be prepared for similar treatment. More

Dishonest, no accountability, bait & switch. Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ cr Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ credit and advised them I was in my way. They “generously” advised they would fill my tank, but kicked me out when I asked the GM’s name. He would not give his name to me. Clark, Kyle and Caleb where the three salespeople I copiously communicated with before making the drive. More

Very disappointed with this dealership. I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I dr I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I drove 1 hour away just to let me know when I got there that the vehicle that I was interested was sold. That's one. Two Archie said not to worry that he got another vehicle similar in price and discounts. I said fine I did the test drive but at the time of seeing some numbers that's when things really when south. The price and discounts was not the same as advertised, they added like $1400 on dealer add-ons and really low in trade. Just save some time and stay away from this dealership. I should know better when I reading others people reviews about this Dealership. Don't waste your time. More