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Horne Kia

Gilbert, AZ

3.3
605 Reviews
Whether you're from Gilbert AZ, Tempe, Scottsdale, Phoenix or anywhere in between, you can rest assured that when you shop for a new or used Kia, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Kia lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, Horne Kia continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Kia parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you can come to Horne Kia, you can have your Kia wishes granted. And let's face it: you deserve nothing less. Located at 1465 E Motorplex Loop in Gilbert. We know our job isn't finished until you're completely satisfied.
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1465 E Motorplex Loop

Gilbert, AZ

85297

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Showing 605 reviews

September 17, 2023

Just another Kia dealership that smiles to your face and stabs you in the back. They'll tell you anything to sell a car. When that piece of crap they sell you is defective, good luck getting them to fix it. More

by Phil
Recommend Dealer
No
Employees Worked With
Joshua Bauman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Horne Kia responded

Phil, It would be appreciated to have the chance to speak with you regarding the interactions our Sales Team provided you and the Kia vehicle you purchased here at Horne Kia. Please reach out to me so that we can discuss this matter further. I hope to hear from you soon, Josh Bauman General Manager Horne Kia (480) 531-5991

September 03, 2023

Lowballed my trade when I said another Kia offered me X amount so they seemed to take that as a challenger and offer me $2k less. Right away made me not like the salesman because I felt like a joke to him. More

by RicklePick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Doe
Sep 04, 2023 -

Horne Kia responded

Hello, Your feedback is important to us at Horne Kia. It would be great to speak with you regarding the offer that our Sales Team provided you for your trade-in and the vehicle you were inquiring to purchase. Customer satisfaction is very important to us. Please feel free to reach out to me at your convenience. Thank you, Josh Bauman General Manager Horne Kia (480) 531-5991

August 26, 2023

Horne Kia service has always been great. Came in on 08/25/23 for apptmt with Mike B. and was to he was out. They had Todd Zamboni help me. He quoted me $469 for the 60000 mile package wh More

by lowe1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Zamboni
Aug 27, 2023 -

Horne Kia responded

Hello, We appreciate you sharing your feedback here at Horne Kia. It would be great to speak with you in regard to your recent visit with our Service Team for your vehicle's 60,00-mile servicing, and the price you were charged. Please use the contact information below to reach out to me. I hope to hear from you soon, Jerry Marsh Service Director Horne Kia (480) 531-5991 g.marsh@hornekia.com

Sep 30, 2023 -

lowe1919 responded

I was overcharged and my just purchased windshield wipers were removed when I requested that they do not change them. Todd Zambonni was rude and very unhelpful. Would like to be charged what I was quoted online and in person by Todd.

August 22, 2023

Very professional, no pressure, high quality. A very positive experience from initial sales through finance and delivery ! I love my new car ! More

by Teri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barbara Bloss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Horne Kia responded

Congratulations on your new vehicle, Teri! We are so pleased to read that our team was very professional, offered high quality service, and made you feel comfortable on your visit. It is great to know you enjoyed your experience working with our Sales and Finance Team at Horne Kia, and we look forward to do business with you again in the future. Please reach out to us for any future needs!

August 10, 2023

Sadly, By far the worst service Dept to take a KIA to get serviced. Money hungry place. TRY TO TAKE ADVANTAGE OF WOMAN! Horrible service dept. PLEASE DO NOT EVEN TAKE YOUR KIA HERE TO BE SERVICED ! On th More

by Hazel
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Bauman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager Andre & Sales Rep Mike Zaccardo
Aug 10, 2023 -

Horne Kia responded

Hazel, Thank you for your feedback. In order to help address your concerns regarding your recent service experience and your interactions with our team, I would like to speak with you directly. When your time permits, please contact me directly. Best regards, Jerry Marsh Service Director Horne Kia (480) 531-5991 g.marsh@hornekia.com

August 09, 2023

Noah Galvan was awesome salesman. I found the perfect vehicle. Chris the finance manager was amazing. Got me the best rate. The dealership was clean. Both gentlemen we so professional More

by maryannagnello91016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Galvan
Aug 10, 2023 -

Horne Kia responded

We are grateful for you leaving us a five-star review and for recommending our services. It is wonderful to learn that our professional Sales Department was amazing and got you the best rate for the perfect vehicle. Your business is valued and we look forward to seeing you again at Horne Kia.

August 01, 2023

I had a great experience at Horne Kia, Paul made the experience really smooth & he was ver knowledgeable and non pushy we love our new K5 ! Thanks Paul More

by Alyssa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 03, 2023 -

Horne Kia responded

Alyssa, it's fantastic to learn our Sales Team provided a smooth, knowledgeable, and overall great experience. Congratulations on your new Kia K5! Thank you for the wonderful review, and for choosing Horne Kia. Take care.

July 18, 2023

Sadly, By far the worst service Dept to take a KIA to get serviced. Money hungry place. TRY TO TAKE ADVANTAGE OF WOMAN! Horrible service dept. PLEASE DO NOT EVEN TAKE YOUR KIA HERE TO BE SERVICED ! On th More

by Hazel
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Zaccardo, Andre service manager
Jul 20, 2023 -

Horne Kia responded

Hello Hazel, We take our customer feedback very seriously and would like the opportunity to learn more about your service experience and interaction with our team. Can you please contact me at your earliest convenience? Josh Bauman General Manager Horne Kia (480) 531-5991

Aug 10, 2023 -

Hazel responded

I tried to contact you and no response. & Jerry was a dead end , i don’t know what your service dept has going on but they don’t have the details correct. I gave you guys a running car and you dropped it back off to be not serviceable . Still does not run . It’s sad I couldn’t even trust my car at a Kia dealership to do recalls on. I will continue to smash your business with bad reviews on all media platforms until you guys do what’s right !

July 14, 2023

I worked with Josh G, he was very helpful and low pressure, which I really appreciate. We did a test drive, and immediately left to test drive another car at another dealership. I ended up coming bac More

by Kollina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Galvan
Jul 15, 2023 -

Horne Kia responded

Thank you for taking the time to give us a 5-star review, Kollina. Congratulations on your new car! We are thrilled to learn that you had a very helpful and pressure-free experience with our Sales Department. If you have any further questions, be sure to contact us. We are always here to assist you at Horne Kia.

July 11, 2023

Our buying experience was more than we could have asked for. Josh Galvan was our sales rep. Josh was great to work with. Best part of it all, Josh and Chris in finance was able to get us below our monthly More

by The LePera Family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Galvan
Jul 11, 2023 -

Horne Kia responded

Thank you for coming to see us at Horne Kia and giving us such a perfect five-star rating. Our professional Sales Team couldn't be happier to learn that your car-buying experience was more than you could ask for. We are proud that your favorite part of visiting us was done by our incredible team. Congratulations on your new purchase. Should you need anything else, please let us know.

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