House of Imports

Just took possession of a 2011 E350 and must say these guys are the best, especially Arnold in new car sales...absolutely zero pressure and frankly quite helpful (delivered our last E350 to the house!). guys are the best, especially Arnold in new car sales...absolutely zero pressure and frankly quite helpful (delivered our last E350 to the house!). Like most of us we're busy with work and have little time to spend time "haggling" over every line item. Arnold worked much of the transaction over the phone and offered a blowout price without having to waste time. When I arrived the deal was the same, no changes. I also worked with Susan in finance and she was very helpful and not pushy to offer extras such as pre-paid service and wear & tear insurance, for which I ultimately purchased both. She will work on the price too for these extras that seem unnecessary at first until one thinks about having to service the car anyway, and why take the chance of having to fork out money for scratches, wheel damage (easy to do) and argue over whether the tires are good or not later. It's easy to get the best price and shop it around, but I believe those who offer the best price should get the sale. More

I took my car in for service A maintenance. I brought in a coupon printed out from their website ($100 off the regular price. Pretty good huh). Asked them to look at brake, too. After all, they did my rear a coupon printed out from their website ($100 off the regular price. Pretty good huh). Asked them to look at brake, too. After all, they did my rear brake, service A, and replace struts. In the end, after 1 day of work, they ended up with bad service: the coupon was not honored, the hood could not be closed properly (anyone can open the hood from outside and take out battery if he wants), chip on back door handle, scratchs on body, and they did not even bother to fill up water for windshield. I wonder if they did a inspection all fluids as stated in the service A description. When I brought the car back to correct these problems, I did not receive even an apology. The service advisor was nice, though. More

Brought my CLS to House of Imports after the horrible experiences @ Fletcher. Never any issues after getting the car back. Great service and always willing to help take care of any issues. Cost is very c experiences @ Fletcher. Never any issues after getting the car back. Great service and always willing to help take care of any issues. Cost is very competitive with all local dealers for standard service. Willing to price match other dealers. Brake job on the ML500 was $1600 at Fletcher, Steven brought it down to $1100. =D More

Matt Lerop (Service Advisor) was great in finding all the issues with my 2002 C230k, when I took it in for oil change. My car still have one month left on the Mercedes extended warantee, therefore, I didn't issues with my 2002 C230k, when I took it in for oil change. My car still have one month left on the Mercedes extended warantee, therefore, I didn't have to pay anthing for fixing the gas pan leak and etc...... I was afraid I only have one month left on my exended warrantee,and Memo Leon (Finance Manager) helped me with puchasing a Total Care from Easy Care Service Contract company for the peace of mind, at a great savings. Thank you both for the great customer service experience. More

Watch these guys like a hawk. Took my car there for a oil change service and they found about 4 things wrong with my car totaling $3,200. Told me it would be dangerous for me to drive the car off their lot. change service and they found about 4 things wrong with my car totaling $3,200. Told me it would be dangerous for me to drive the car off their lot. I took it to another dealer and told them what these guys said was wrong, they checked it out and not one thing was wrong with the car. I would never, ever do any business with these people ever again. More

Purchased a 2003 clk in February 2003. What a terrible experience. I waited 7 months for the car and was constantly assured my car would be here first in December then January, then Feb. They told me my o experience. I waited 7 months for the car and was constantly assured my car would be here first in December then January, then Feb. They told me my order had been placed when in fact it was never placed until four months after it was ordered. This was because I initially didn't want a sunroof but then changed my order at that time to which time they said, "oh no dealer would place such an order because it would be so difficult to sell" If they had told me that four months earlier instead of accepting my order and telling me it would arrive soon I would have changed it or gone somwhere else. I was lied to regarding the status of my car, shown another person's order and told that it was my vehicle despite it being under someone else's name. When I was finally told it had arrived, they could not wait until Saturday for me to pick it up and threatened that the car I had ordered may be purchased by someone else by then. This forced me to severely inconvenience my friend to drive me down during Friday rush hour traffic taking me 4 hours to reach the dealer. Both of us were starving and not able to complete the purchase until 10 pm. Also was promised car mats for giving them the survey which I relunctantly did and never received the mats. I wish I had that survey again, I would let them know a thing or two about my experience. More

Service department is friendly and usually pretty responsive. Ryan is good. Sales department I am waiting to evaluate. New 04 SL coming in end of the month. My friends have bought several MB's th responsive. Ryan is good. Sales department I am waiting to evaluate. New 04 SL coming in end of the month. My friends have bought several MB's there and have had generally good experiences. However, the sales reps for those deals have all left House of Imports. Don't know why... The only problems I have had so far has been the transition between a departed salesperson and the new person taking over. I had no idea what was happening and nobody placed my order after the old sales departed. Hopefully I will have a good experience at the end of the month. More