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Hudson Cadillac Buick GMC - Service Center

3.0

19 Lifetime Service Reviews

2023 South Road, Poughkeepsie, New York 12601

19 Reviews of Hudson Cadillac Buick GMC - Service Center

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June 20, 2018

"Wonderful experience "

- Globetrotter

I needed a quick oil change and tire rotation. Car was returned nice and clean, alignment check was also done. Wish my local Lexus dealer could provide service like that ! Thank you again.

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Recommend Dealer
Yes
Employees Worked With
May 29, 2018

"Awful experience "

- NY Nurse

brought my older cadillac to be serviced because the transmission was shifting oddly. I had an appointment for Saturday, but it wasn't until Weds that it was looked at. The code indicated TCC PC solenoid. The "transmission tech" put 2 quarts of transmission fluid and said that should solve the problem. If not, I would need a new transmission at the cost of $4935.34 plus tax. On my way home from the dealership, the light came on again. I took it to a transmission repair shop, and they replaced the TCC PC solenoid and it cost me $541.00. Did Hudson Cadillac not want to perform the work on my car or were they trying to get me to pay $5000 for a $500 fix??? Either their transmission technician is incompetent or they are dishonest

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Recommend Dealer
No
Employees Worked With
Jun 13, 2018 -

Hudson Cadillac Buick GMC responded

It was a pleasure speaking with you on the phone earlier. I apologize again for the miscommunication and I am glad you were able to get your Cadillac repaired.

June 13, 2017

"Rude parts dept staff taints Dealership "

- Rude parts dept

Parts depart staff Is rude and nasty I called for some questions on my cadillac. The employee on the phone was annoyed that he was being bothered with such a question. Also I was at the dealership servicing my cadillac so I went to parts window for touch up paint and again that employee was short and annoyed with me and also seemed like he was being put out..so sorry you have to do your job..HCBG needs to clear out and replace parts staff to clean the blemish off their otherwise PERFECT dealership review

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Yes
Employees Worked With
Parts dept.staff employees not sure who
February 10, 2017

"Like every experience - it was SUPER!"

- Sir Skip

All my experiences with Hudson Cadillac Buick GMC have shown that they all are willing to go the extra mile to make you confident that you are getting more than what you paid for...

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Yes
Employees Worked With
Other Employees : Tanya Travis
February 08, 2017

"Service"

- Regina

Everything went well.my only issue is that it took 3 hours to service my car an update two programs. Tanya is always so pleasant. I will definitely return for service in the future. There is nothing it's to add.

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Yes
Employees Worked With
Tanya Travis
February 06, 2017

"Service department"

- Marie1961

Took my car in for service and they diagnosed and fixed the problem immediately. I was extremely happy as the dealer located nearest my home had not taken care of the issues.

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Yes
Employees Worked With
October 07, 2016

"Repair of car finish"

- Buick owner

My Buick's Gloss Coat finish was damaged by tree resin and its attempted removal. It had a warranty. Some honor warranties; others resist honoring them. John Golestani verified I had it and had Tanya give me a call. Tanya set up an appointment, gathered the documentation got estimates and negotiated with the warrantor. She then called me up and setup a date and conditions that suited me. A very professional transaction. Thank you Tanya, John and staff.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tanya Travis
October 06, 2016

"Walk in "

- Jopal

My fob signal was dead and at the same time, I had an alert for low tire pressure. Without an appointment this morning, i walked to get these two items fixed. mo matter how busy they are, they worked me in always with a smile. this is a great team within a great dealership. I will always purchase my cars here because everyone is excellent to work with.. Everyone!

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Yes
Employees Worked With
Other Employees : Tanya Travis
August 03, 2016

"Service was exceptional"

- Smednmj

Service was performed in a timely manner. Everything was done as expected. Very friendly service. I am extremely happy with my experience at Hudson. I highly recommend this dealership and will purchase from them again in the future.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tanya Travis
July 24, 2016

"Great dealership. Great sales and service center!"

- Rosemary Farrell

When I bought my Encore the sales staff were excellent. I recently bought another vehicle that I own for an oil change. They were quick and friendly. Ryan F. was a great help in the service department and Tim H. was my salesperson and he was awesome. I am always recommending this dealership to my friends and family!

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Recommend Dealer
Yes
Employees Worked With
1
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