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Hudson Subaru - Service Center

Jersey City, NJ

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19 Reviews

19 Reviews of Hudson Subaru - Service Center

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January 14, 2024

I love my Subaru Outback Touring XT Highly recommended Chito as salesperson courteous Knowledgeable and supportive throughout the entire process Absolutely the Best Excellent dealership from sales to m More

by ada2430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chito Encarnacion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Chianca
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Chow
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2021

David Chow was my Sevice writer and I have to say it was a pleasure dealing with him. He helped me with all the questions I had about servicing my 2020 Subaru Wrx Sti. Its my first Subaru and also my first More

by Carlos Estrella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Chow
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2020

No good service advisor,in my second schedule service they never rotated my tires and my tires went bad with only 14,000 miles,if you buy you subaru at another dealer do not go to hudson for service they More

by Tangustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Chow
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2020

We couldn't be happier with the service from Chito and the Hudson Subaru team. They helped us get set up with a great car for my wide and I. Would definitely recommend to others. Thanks all! More

by Lou A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chito Encarnacion
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2018

Over priced service June 2017 I was charged $10 for service on an oil change. This year they charged me $30. Way too expensive service charge. It’s just an oil change. More

by JADS
Recommend Dealer
No
Employees Worked With
Jul 23, 2018 -

Hudson Subaru responded

I am sorry you were not pleased with your recent service experience. To my knowledge we have never offered $10 oil changes unless you had a coupon of some sort. I would be happy to review your information and resolve any issue there may be. If you would provide me your name, the name the vehicle is registered under if different, and the type of vehicle I would be happy to take a look. Thank you and I look forward to hearing back from you.

May 26, 2018

car showing great service, good people helping and great product on the store. an experience yo could not miss. they have good pricess too and is afordable. More

by mrey15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilmer Pichardo
Jun 15, 2018 -

Hudson Subaru responded

Customer service is very important to us and we try our best to deliver the exceptional service. I am so happy that Wilmer took such great care of you and got you such a great price. Please give us a call if there is anything else we can help you with.

February 09, 2018

Very bad customer experience I went to the dealership for a battery change. After the battery change the mileage of my car went down by half. Before the battery change my mileag More

by Veni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Cabrera
August 13, 2017

love my subaru! chito encarnacion is awesome! even after sales, always accommodating, helpful, friendly and so sincere. I am so very glad I got a subaru from him! More

by fepurs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chito Encarnacion
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2017

Clicking noise in the suspension I have a 2008 Subaru Outback with 130,000 miles. Eddie and his team were the pinnacle of professionalism. They understood my layman's explanation of t More

by JMOSubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cabrera
Jul 20, 2017 -

Hudson Subaru responded

Thank you so much for taking the time to review your recent service experience with us. I am glad Eddie and our team were able to help you with your 2008 Outback. We would never want our customers to be without their cars and always want to get them back to you quickly and in top shape. Any other issues we are always here to help. Just give us a call!

May 17, 2017

Amazing service dept Car was towed there and Peter was wonderful. He thoroughly checked everything and was able to help us out. I will definitely bring my cars back to him More

by Waldo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cabrera
1