Hudson Valley Volkswagen

I had a great experience with this dealership and Eric Anderson. Mindy in the finance dept. was fabulous. the service dept also took care of the recalls on our 2003 Passat wagon and they were very courti Anderson. Mindy in the finance dept. was fabulous. the service dept also took care of the recalls on our 2003 Passat wagon and they were very courtious and quick. More

The employee's of Hudson Vally Volkswagen are more than helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and will most likely be my last. The car is a 2010 jetta tdi. the car is only about 2.5 years old and my passenger door would not lock! I was visiting family in the bronx for 2 days with a door that wouldn't lock and I didn't even have a manual locking option! Lot's of people told me not to buy a Volkswagen because they have nothing but electrical issues.I have only owned the car for 5 months and it already had to be taken to the dealer for and electrical issue.I'm beginning to think what people say are true. IT is totally unacceptable for a 2 year old car to have door latching issues. I also own a 1994 mazda protege. That's almost 20years old!, and I've never had and issue with a door not locking. More

Upon arrival at Hudson Valley Volkswagen I was greeted Upon arrival at Hudson Valley Volkswagen I was greeted promptly and curtiously. I had been to other VW Dealers where I was ignored. I was allowed Upon arrival at Hudson Valley Volkswagen I was greeted promptly and curtiously. I had been to other VW Dealers where I was ignored. I was allowed to look around on my own, which is what I had requested to do, without a sales person hovering over me and making me feel pressured. Scott Curtis the sales person I dealt with was GREAT!!!! He paid attention to what I was interested in. He was very well informed on the VW and the different models available as well as the financing. He was attentive to all my questions and got me the information I needed promptly and accurately. He made the process of buying a new car very comfortable. When I went to pick up my new Jetta, he went over everything in the car and manual and made me feel very comfortable driving off the lot in my new Jetta. I would definitely return to Scott as well as highly recommend him to anyone looking for a Volkswagen. Thank you. More

Courteous, Prompt, and reliable service. Will use this dealership for service in the future and will more than likely purchase another vehicle from this dealership. dealership for service in the future and will more than likely purchase another vehicle from this dealership. More

Bunny was very responsive, phone, email, always responded promptly. I showed up at 6pm on a Monday and was done by 7pm, including a test drive. Although I arrived 10 minutes before someone else who had a s promptly. I showed up at 6pm on a Monday and was done by 7pm, including a test drive. Although I arrived 10 minutes before someone else who had a scheduled appointment, she didn't rush me through the process and took all the time that I needed to get comfortable with my car purchase. They didn't have any of the colors I wanted, but I proceeded anyway as that isn't that important after all, but alas,as an added bonus, on my way out of the finance office, the manager approached me to say that as I was doing paperwork Bunny had asked him to check the inventory of their related VW dealership and in doing so he found one of the colors I wanted, and arranged to have it delivered the next day. By Wednesday afternoon I was on my way home in my new Passat. Many thanks to Bunny and HV VW !! More

The Service Desk person explained every thing to me. She is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting. is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting. More

I recommend this dealer because of their superior customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. Th customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. That was very kind, and I really appreciate the financial help! Thanks, Melanie! More

Atmosphere was friendly, sales person was professional, knowledgable and friendly. Salesperson was able to answer all questions. I would highly recommend this dealership and this car to friends and family knowledgable and friendly. Salesperson was able to answer all questions. I would highly recommend this dealership and this car to friends and family More

Melanie was fabulous. Her warm smile and knowledge together bring the VW experience over and beyond. In a world where great customer service seems to be a thing of the past, Melanie was a breath of f together bring the VW experience over and beyond. In a world where great customer service seems to be a thing of the past, Melanie was a breath of fresh air. To me, the front desk (in any situation) represents the establishment and what it stands for. To me, that particular VW, stands for warm, friendly, honest, willing, hardworking and dedication ...and I see that all in Melanie. Thank you for your help. However, not sure why this website needs my email address and I need to register to submit this. That is the only thing I'm not really too happy about. I am going to pray that they are not selling my information, which they didn't make clear that they don't in the privacy policy. More

The service advisors Brianna and Debbie are always a pleasure to deal with. They understand my schedule and always get me in and out. They are always courteous and professional. pleasure to deal with. They understand my schedule and always get me in and out. They are always courteous and professional. More