Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center

Great experience I have had my Jeep GC in for regular maintenance as well as other minor issues. All service advisors have treated me respectfully and got the work don I have had my Jeep GC in for regular maintenance as well as other minor issues. All service advisors have treated me respectfully and got the work done on time. The only issue that concerned me on one visit was they wanted me to just leave my vehicle there for a few days until they got to it rather than let me bring it in when they were ready for it so it could stay in my garage and out of harms way there. I explained my concern and they worked with me on it. Overall, I rate this dealership very high. More

Easy, Friendly and Experienced I took my 2019 Cherokee in for a tracking system installation for my warranty. Since I was already dropping it off, I decided to go ahead and do after I took my 2019 Cherokee in for a tracking system installation for my warranty. Since I was already dropping it off, I decided to go ahead and do aftermarket window tinting. I had a loan vehicle and they were able to do everything in one day. Can't say enough for the organization and service I received. I don't generally go to dealerships for service but this place is an exception... will definitely continue to use them!! More

Rude service Rep I went into the service to get repair to the left side of my 300 Chrysler: They repair it about 1 year an half ago but it's still having problem with I went into the service to get repair to the left side of my 300 Chrysler: They repair it about 1 year an half ago but it's still having problem with something underneath the vehicle on the left side of the unit: They had a rep ride with me to check , he heard the sound: when we got back to the service dept they said I had to bring it back so they could keep the vehicle for repair: after I left they call me back to tell me they couldn't cover the rental car so I can get around and to work. The persons that setup rental unit was very rude not helpful at all. I'M moving forward with my atty. I wish this dealership the best. More

Ask for JT - best person to work with ever I came in just looking around while my truck was being serviced. JT was there to help. No pressure and totally engaged despite my luke warm intent. I came in just looking around while my truck was being serviced. JT was there to help. No pressure and totally engaged despite my luke warm intent. Just asking and answering questions and giving me the information I needed. I wasn't planning on buying but as we cruised the lots, new and used, just looking at what was available, JT saw a 2016 Charger Scat pack. It was a great price so JT oversaw the whole team putting together financing and then buying my truck. Turns out the car was sold the previous day to a company but since it wasn't in the books yet, JT fought and got the manager to sell it to me. Good thing for me because I love this car so much. I've bought or serviced 6 vehicles from Huffines in Lewisville and JT is the guy to work with. A great consultant but just a great human being that I'm lucky to know. More

Continue to impress. I bought a new 2017 Jeep Compass. There were two problems that I had to deal with within the first month and a half. One was a check light that needed I bought a new 2017 Jeep Compass. There were two problems that I had to deal with within the first month and a half. One was a check light that needed to be reset and second was the panoramic sunroof. The service folks failed to fix the sunroof at first, but it was corrected. The problem was I needed to make 6 trips out to the dealership to fix these problems. The dealership is 45 min away and with traffic it made for a bad experience. I was pretty disappointed. Not mad, just really disappointed. David Jones was my sales guy. I let him know of the problem and what I was hoping for to make me feel better about the experience. He blew me away. I won't say how they compensated me, but I was more than please. Thanks again guys! More

Service that earned my business I'm not traditionally a dealership repair guy. I recently had the opportunity to meet Eddie Campbell the service manager at Huffines in Lewisville. I I'm not traditionally a dealership repair guy. I recently had the opportunity to meet Eddie Campbell the service manager at Huffines in Lewisville. I was returning from business and remembered my battery in my truck was dead, I had his card so I called to see what they had, considering i thought id have time to grab a battery before close. I called Eddie and he said let me make sure we have one that fits, he called me back in 6 minuets and said he would have it ready. Traffic & business held me enabling me to get there, this guy took the initiative to call me end of day and offered to meet me after work for help. Any employee who would go the extra mile for someone who is not even a customer yet showed his dedication to earn my business! Moving forward i will be ONLY taking my truck there for service and will definitely be purchasing my next truck from his dealership. I could only wonder how well they take care of they're existing customers, Eddie you have earned my business!!! More

Started frustrated, ended happy. This experience went from awful to fantastic with a single phone call. I first took my car in for a short causing the rear lights to suddenly go out This experience went from awful to fantastic with a single phone call. I first took my car in for a short causing the rear lights to suddenly go out without warning. I mentioned at the beginning of the conversation that I had seen this same issue on the Challenger Forums and showed him a printout where the other owner talked about the dealership finding a kinked/cut wire in the front assembly near one of the radiator mounts. After replacing other electronic parts in the car, but not checking the area I specified, they gave the car back to me after doing a few other repairs as well. While my car was there, they recommended getting some recall work done. One of these items was replacing the timing chain. They returned my car to me and I was almost rear-ended that night because the rear light issue was not fixed. I brought it back in and they found.... *gasp* a short in the front assembly where a wire was nicked near one of the radiator mounts. They repaired the short and I finally got the initial issue fixed. Two days after getting my car back the check engine light starting coming on, then would go off, then come back on. I brought my car back in as soon as I was able, to have it worked on again. After calling for 3 days and not able to get an update because when other service people looked at the notes there were not any, I finally received a voicemail message where told they would have to open the engine up. Since I saw this issue as being directly related to the recall repair they had dismantled the engine for just the week before I gave them the go ahead last Thursday morning. Now I have called Friday, Monday and today and only get voicemail. I am having to reschedule appointments and beg rides as I can since they still have my car in an unknown condition nor any hint as to a resolution or even what the issue is. So a week and a half after leaving it there, I have no idea how much longer they will have my car. I am extremely unhappy with the service and at this time will NOT recommend their service department to anyone. Then it all changed!!!! Something I was completely not expecting happened. I was contacted by the service department manager AND the dealership General Manager Steve Baine about the issues I had experienced. They took FULL responsibility and did not try to give me any excuses. They took care of everything, literally! I got a loaner so that I would not have to reschedule any more doctor visits, I received daily updates on the status of my car's repairs, certain costs (that the dealership controlled) were waived and they even threw in an oil change and tune-up at no cost to me as a way to say they were sorry for my earlier experience. I even got a follow-up a little while after my car was returned to me to make sure everything was as it should be. I would now recommend this dealership's repair shop to others and just suggest that you be clear and precise with how you want to be updated. Speak up if you are not happy with any portion of it. They worked very hard to change my opinion and were successful. More

I was amazed! I had only one key for my Dodge Grand Caravan, and it only operated the door locks manually, not remotely. I ordered two new keys, and expected to pa I had only one key for my Dodge Grand Caravan, and it only operated the door locks manually, not remotely. I ordered two new keys, and expected to pay $200 just to get one of them programmed. But three different locksmiths were unable to do it. So I tried Huffines Dodge in Lewisville and my problem was over. Huffines programmed both keys and it was quite a surprise when the bill was just $30 total. The remotes work perfectly. And, it takes two keys to turn off the burglar alarm, so now the horn won't start honking every time I open a door when the car has been parked. Huffines will be getting all of my repair and maintenance work! Gene Tuck, Sanger More