Huntington Beach Ford

HORRIBLE EXPERIENCE WITH THE SERVICE DEPARTMENT . . I brought my Ford explorer TO HUNTINGTON BEACH FORD SERVICE DEPARTMENT for diagnostic and repair . I Immediately knew I was in trouble when I was gr . I brought my Ford explorer TO HUNTINGTON BEACH FORD SERVICE DEPARTMENT for diagnostic and repair . I Immediately knew I was in trouble when I was greeted with “Hi Brother” , I introduced my self as Eric and preceded to explain the reason for bringing in my car. I explained that the car was pulling and that I was hearing a ticking sound that both appeared to be coming from the right front tire area.. Also there was a whistling noise which seem to be coming from the engine area. The guy helping was very dismissive and inattentive typing on his computer and even walked away leaving me standing at the counter twice for several minutes. I told him the vehicle had a couple of recalls but that was not my concern, and my focus was the things previously mentioned. Left the car with them, while walking to my car told my wife “ they are not going to look at that car, In my experience anytime a person greets me with Hello brother the only thing they see is my skin color, not a customer.” The next day I get a call saying “Hello brother, my technician looked at your car and said everything looks good. You can pick it up when you’re ready.” I went picked up the car and immediately made an appointment with Cerritos Ford service. When I went to Cerritos service I told them what was going on with the car. (Exactly what I told Huntington Beach Ford) The very next day I get a call from Cerritos Ford “ you need your bearing replaced also the struts that’s why it was probably pulling and where the ticking noise was coming from.. Also you have a major oil leak as well as a broken motor mount there’s the whistling noise..” I looked at my wife standing there shaking her head with a look a disbelief. It’s unbelievable (not really), that in 2023 I still have to be cognizant of the area in which I conduct business due to the color of my skin. This could of led to my car trouble’s becoming much worse had I simply believed what I was being told. I normally wouldn’t write a review or even bother thinking about what took place, but for some reason I couldn’t let it go.. Huntington Beach Ford Service Department Be Better Please!! More

AJ Was great. We bought a Maverick here 5 months ago and it got totaled in an accident. AJ did a great job getting us a good deal on a second Maverick. Made us fee We bought a Maverick here 5 months ago and it got totaled in an accident. AJ did a great job getting us a good deal on a second Maverick. Made us feel comfortable and confident we were getting a good price. Thanks again. More

AJ was such a helpful and kind person. Knew everything about the car I wanted and told me about a bunch of cool small details I didn’t know the car had. If you need help buying your car AJ Knew everything about the car I wanted and told me about a bunch of cool small details I didn’t know the car had. If you need help buying your car AJ is the guy. More

Ishmael was very friendly and accommodating. Positive overall experience. He was up front and honest, made sure everything was clear in the contract. Positive overall experience. He was up front and honest, made sure everything was clear in the contract. More

Crooked and scam artists. Do not purchase your vehicle from this dealer, there are many other BETTER dealers out there. Do not purchase your vehicle from this dealer, there are many other BETTER dealers out there. More

AJ is a scammer that is trying to bamboozle somebody out of their ordered vehicle of their ordered vehicle More

I was looking for Ford Mustang Mach e for a while - Ishmael made a great deal for me. Thanks Ishmael and HB Ford. I will recommend everyone to consult Ishmael before buying Ford. Ishmael made a great deal for me. Thanks Ishmael and HB Ford. I will recommend everyone to consult Ishmael before buying Ford. More

AJ sold my wife and I our Explorer. He is the greatest and I will only purchase vehicles from him. AJ is like family. He is the greatest and I will only purchase vehicles from him. AJ is like family. More

Aj was amazing this is the second truck I got from him he is the reason I come back to this dealership he does what he promises. Couldn't be happier. is the reason I come back to this dealership he does what he promises. Couldn't be happier. More

AJ and Alex at HB Ford were very helpful in helping me order and take delivery of my new F250. Thanks guys! order and take delivery of my new F250. Thanks guys! More