Huntington Beach Hyundai

Should have read the reviews before wasting 3 hours driving and looking at a vehicle - this dealership specializes in BAIT & SWITCH - advertised low price, actual price $5,000 higher b/c of "manatoryad driving and looking at a vehicle - this dealership specializes in BAIT & SWITCH - advertised low price, actual price $5,000 higher b/c of "manatoryadd ons." This is a standard practice at this dealership. I can't believe this is legal in California of all places. Don't believe them, don't trust them, recognize that their BBB rating is a D-, purchase a vehicle anywhere else, they are arrogant bullying cheaters. General manager comments on bad reviews, but doesn't take or return phone calls. More

HBH was rocking when we arrived. We thought they were having a giveaway. There was a lot people, and we soon found out why- They know how to treat people. Salem, our salesman- he li We thought they were having a giveaway. There was a lot people, and we soon found out why- They know how to treat people. Salem, our salesman- he listened to us, understood us, went to bat for us, and made our purchase happen at a price we were all content with. Salem, you are an amazing young man. Even if things had not worked out, we would have walked away with a lot of respect for you. HBH thank you, you have a piece of gold in Salem. Salem we wish you the very best in all your endeavors. Hopefully you can allow us to serve you whenever you visit San Diego. More

Experts at the "Bait and Switch. " They listed a 2020 Kia SOUL gt for $23K which was a fair deal per KBB. Went in for a test drive and everything seemed fine... Then during the " They listed a 2020 Kia SOUL gt for $23K which was a fair deal per KBB. Went in for a test drive and everything seemed fine... Then during the payment/negotiationg ... they decided to add $8,000 in extras and they didn't mention this over the phone or on their online ad which to me is dishonest. So this place uses low price to get you in the door but they won't let you leave unless you pay $2k-$8k in unwanted extra ... Like seriously $2000 for an "Electric Liscence Plate" ... $500 for nitrogen in tires... Seriously don't bother with any listings with these guys.. its 100% a bait and switch because you will never just pay the price listed online. Will be reporting this establishment to BBB and anywhere else so people don't waste there time... My sales agent Roberto was super nice ... The only good part of my trip was finding out how these dealers will sneak in unwanted extras so the trip wasn't a total loss. THANK YOU FOR THE HARD LESSON Hunting Beach Hyundai. More

Went in to view a new vehicle they just received as a trade in, it was a 2014 model car selling price 25,991 discounted to 22,991. Now this sounds like a good deal, average miles for the year now what’s trade in, it was a 2014 model car selling price 25,991 discounted to 22,991. Now this sounds like a good deal, average miles for the year now what’s wrong with this vehicle? Went in talked to a salesman who said “ the car hasn’t been inspected through service since it barely came In “ no worries let’s see. They have $6000 of add ons for there inventory. Now since this vehicle hasn’t been touch to service no add ons have been placed. They still force you to buy the add on or NO DEAL. What a joke! Had a check in my car from credit union and they didn’t want to budge on price nor take off add on features. DO NOT WAIST YOUR TIME AND IF YOU DO, PLEASE UNDERSTAND THE “ BEFORE DISCOUNT PRICE “ is what you will pay plus fees and extra items they want to add. Thank you To the father of Kevin who didn’t even try and make a deal. No counter offer nothing. Go to Another location for a better service and better customer Service! ALSO! MANAGEMENT NEVER WILL CALL BACK NOR HELP. More

Full of lying snakes. Don’t finance with them. I would avoid this dealership at all costs. Went with my sister to purchase her car earlier this year and just barley Don’t finance with them. I would avoid this dealership at all costs. Went with my sister to purchase her car earlier this year and just barley finished dealing with the fiasco that started when purchasing a car here to write a review. We were helped by Roberto. To preface the rest of the review- I should mention this was both of our first time buying a new car. I thought we were having a decent experience but as soon as we paid it all unraveled. We were lied to, taken advantage of and put through xxxx afterwards trying to deal with the financing department , specifically Tony, and the bank. Roberto lied to us about the car and incentives. The car didn’t have the nice upgraded instrument cluster , sun roof or wireless charging we were promised nor did we get any charging credit. The credits he kept referring to were also much less than what he states. Although, I will take the blame for that since I could have checked on my own. You hear the stories of the dishonest cars salesman but Roberto seemed so genuine we assumed we found a good one and trusted him without verifying. Probably our biggest mistake after going to this dealership in the first place. Actually I take that back, first is going here, second is financing with them and third was trusting Roberto. Now the issue with the financing. My mother co-signed with my sister on the loan. She had an amazing credit score but my sisters was ok. this dealership shopped their application around so much my moms credit dropped 60 pts. This was after we were told the bank rejected the application and we argued with Tony for an hour to stop since we wanted to go with our own bank. He consistently refused saying they had already found a lender which we found out later was a lie .we received all the rejection letters from the banks they submitted the application to and noticed the dates listed were after the date we spoke to him. The bank that finally agreed was 5th 3rd bank and they’re terrible. More like thieves than a bank but that’s for another review. All in all a nightmare of an experience. I was going to go back to purchase an ionic 5 but I’d rather walk my commute to LA before going back here. More

There are no words to describe how this place does business. I came into buy a car at their advertised price, and was told by the salesperson after the $6k in adds that that’s the way business is don business. I came into buy a car at their advertised price, and was told by the salesperson after the $6k in adds that that’s the way business is done nowadays for them to make money. I even took 2 of the adds as a compromise at a negotiated price, said we had a deal and then asked me about financing. I told him I was paying cash, then he said deal is no longer valid. C’mon guys, you should be ashamed of yourselves. I can’t believe I was willing to even pay $2k over the advertised price on the web to then have you decline my business because you had hoped to rip me off in financing. Can someone just please shut you all down for good? This is real bad here people, I know you gotta make a living but how do you all live with yourselves and call yourselves a “Dealership”. I implore you all to not waste any time here and go elsewhere. The GM is not making changes here, it’s been happening for years so don’t let his responses fool you, it’s all a lie. Please shut down and spare us the hassle. More

The dealer advertised a price then tacked on $10,000 of extras! Such as $500 for Nitrogen In tires that tire shops add for $10 per tire..other adds were rediculous too..I considered it bait and switch and extras! Such as $500 for Nitrogen In tires that tire shops add for $10 per tire..other adds were rediculous too..I considered it bait and switch and would not do business with them! More

I wish I would have read the reviews, boy was that a mistake. Yes, dealer markup was 6000 added to 15,500 dollar car. By day 3 the car would not start, I proceeded to call AAA , they jumped my 2016 cert mistake. Yes, dealer markup was 6000 added to 15,500 dollar car. By day 3 the car would not start, I proceeded to call AAA , they jumped my 2016 certified vehicle. I drove an hour back to the dealership, where they let me know they would install a new battery. We left the car and picked it up 2 days later, more than enough time to order a new battery and get the car detailed, like promised. We'll, no the car was not detailed and when I took the car to a mini cooper dealership they let me know after a full diagnostic that not only does the car have 3000 dollars in repairs but yes you guessed it it also needed a a battery. I warn you, do not buy from this dealership, their cars are not trustworthy and either is their word. More

Before going to a dealership I always check their reviews. Some of the reviews of this dealership were good, except the ones about the added mark ups. I went to check out a vehicle that was listed fo reviews. Some of the reviews of this dealership were good, except the ones about the added mark ups. I went to check out a vehicle that was listed for $6990, as soon as I sat down to discuss the numbers, the numbers went up. After all the mark ups the true sales price was almost $12,000. One of the mark ups was starch for the seats for $900. I told the salesman I could buy a can for $10. I doubted that they applied starch to the seats because they were leather. There manner of operation is very unethical and unprofessional, to put it nicely. The dealership is rather small, so sales are probably low, so they dip into the customers pockets to cover their overhead expenses. In spite of my terrible experience at this dealership, I still recommend it to people with no backbone that are welling to give away their hard earned money, that don't mind getting robbed. Don't waste your time and gas driving to this den of crooks. More

I made an appointment for Saturday June 13th at 10 am for a recall they told it would take 2 hours and did not want to provide a rental car at this time. They said I can contact them by text message. I hadn' a recall they told it would take 2 hours and did not want to provide a rental car at this time. They said I can contact them by text message. I hadn't heard from them so I send a text message at 3.15 pm; no answer i figure he must be with a client. I called him at 4.15 no answer I got connected to receptionist who transferred me to Debbie (possible store manager) who told me to call back on monday morning. I asked her how am I suppose to get around and go to work. She responded with take an uber. I asked her if they are going to pay for me taking an uber to get around all weekend and drive to work 80 miles round trip. She responded with no. Worse service possible! They could have at lest called me that the car wouldn't be ready and provided me with a rental car which would be the cost of HYundai corporation and not the dealer since it was for a recall. My recall notification even state that they will provide a rental car. Now it is Saturday night and there is no place to get a rental car (at my cost). My advice do not use this service department ever. More