I purchased my first car from Breece on Tuesday, and I can’t say enough good things about him or Hurst Autoplex. My husband and I bumped into Breece on Sunday by accident, and even on his day off he still took the time to help us out. Fantastic customer service!
Breece was awesome to deal with when purchasing my first car. My husband and I actually ran into him on a Sunday when we were looking at the Ford Explorer they had for sale. Breece was loading up a vehicle on his trailer to go deliver it to another customer, but stopped what he was doing and took the time to get us the keys so we can view inside the car (we didn’t request to view the car and didn’t expect to on a Sunday – but him going out of the way really showed the passion he had for customer service). We had planned to go view four or five more Explorer’s after visiting this location, but decided against it. We were both pretty sold on this Explorer.
I applied for financing online on Monday for the Explorer, and Hurst Autoplex made the whole process so easy! My husband had called them, and was able to work with them over the phone about the financing and made sure I got a pretty good deal with low interest rates. I don’t have the best credit, but I was truly impressed by how low my interest rate was and couldn’t have been happier.
When we went in on Tuesday it was the easiest transaction I had ever made in my life. We walked in and Breece was there to meet us. We walked to his office and were in there for about fifteen/twenty minutes. Once they had my folder put together we walked over to the financing center, and waited an additional five/ten minutes before Giorge met with us.
Giorge is one of the nicest people you will ever meet. He took the time to go over everything with us, and answered all of my quirky questions I had about financing. Handing over my trade-in (title in hand) and signing for a new car was smooth, quick, and easy. They did add in a leather package thing, but that was standard and I didn’t mind having it. We were done in about 10 minutes!
After signing for the new car Giorge walked us back over to the sales center, and Breece handed us the keys to my new Ford Explorer Limited! Breece took the time to go over the car with us, and show us all the bells and whistles it had. He and my husband had a fun time learning how to flip the back seats, and just basically going over everything. It was nice to have someone go the extra mile to make sure we were comfortable with our new car, and didn’t just wave us goodbye and not care after I bought the car.
I had heard horror stories about car dealerships, but none of those horror stories happened here. This was a no bull dealership, and we will definitely come back here to purchase another vehicle for my husband in the future. Highly recommend!