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Hyannis Honda

Hyannis, MA

4.8
1,907 Reviews
Hyannis Honda is a company about pride, passion, achievement, respect, responsibility, family, discipline and courage. Hyannis Honda believes that its strength, continued success and future growth depend on building trusting relationships with its employees, MA Honda customers and industry partners.There is always more to a dealership than the vehicles it carries, and we couldn’t agree more. We want to provide you with more than just inventory and an experience that will make you want to come back to us for future sales and service. We have numerous lease programs and financing options for your vehicle of choice. Our employees are always ready to help you find the information you need or to take you out on a test drive in your soon-to-be new or used Honda vehicle. If you’re looking to trade in or sell a vehicle, we can help you with that too. Our auto appraisers are trained to give you the best value possible for your vehicle as they always stay current of evaluation trends and data.If it’s vehicle service you need, our service representatives can get you back on the road with minimum hassle. Schedule your appointment online for complete convenience.We always welcome questions and concerns from all of our customers, and we encourage you to contact us when it’s convenient by using the method that’s most convenient for you, whether it’s through social media networks like Twitter or Facebook or by phone, email or the numerous contact forms on our website.Hyannis Honda is conveniently located in Hyannis, Massachusetts. Call us at (508)778-7878 to learn more, to set up a test drive or to get directions.
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830 West Main Street

Hyannis, MA

02601

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Showing 1,907 reviews

November 11, 2016

The professional and hassel-free was the best experience . Steve Chase was a pro at making my experience hasslefree and a pleasure. The experience was the best have had at any dealership.Will recommend. More

by happybuyer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Chase
November 10, 2016

Excellent and fast I came into the dealership because of an invitation I received in the mail about trading my 2014 Accord I asked for Jeff Bristol because Calvin who More

by Sta2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Stout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conrad and Calvin, Jeff Bristol
November 09, 2016

Not standing behind your certified vehicle warranty I purchased A certified Honda cross tour 10 months ago. Since I've purchased it the brakes went out the battery died on me when I was in Boston and More

by reolod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jasen O'Neil
Nov 16, 2016 -

Hyannis Honda responded

Good Morning Mr. DiPaolo, My Name is Jasen O'Neil, I am the General Sales Manager and we spoke at length a week ago regarding your concern about the certified Crosstour that you purchased last December. I understand your frustration in having to put on new tires approximately one year after the purchase. However, when we sold you the vehicle, we measured the tires and documented the measurement. At that time, they passed, so there was no need to replace them. I offered as a good will gesture to pay for one of the four tires. Although that is above and beyond what is necessary, we value your business and to show that appreciation we are willing to do that. Unfortunately, paying for all four is not an option and I am sorry that you feel upset that we can't do that. Again, your business is appreciated and I would happy to arrange the complimentary tire for you. Best, Jasen O'Neil General Sales Manager.

November 08, 2016

Great experience This is the best experience we have had buying a car. The salesman, Jeff Bristol was very pleasant and answered all the questions we asked. He w More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Perry, Jeff Bristol
November 06, 2016

New car lease agreement. Hyannis Honda came thru yet again with a tremendous deal that allowed me to leave my lease early and roll into a new lease with the same monthly payme More

by hoodz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Yezuckevicz
October 30, 2016

New Lease Kevin was professional, courteous, and proficient. The process was painless and very quick. All the staff were excellent and efficient. I liked the pr More

by Honda Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Desmarais
October 30, 2016

Hassle-free Experience My experience at Hyannis Honda had always been good, but having lost the Accord I had leased just 6 months earlier in a highway accident, I was not lo More

by Kathryn Archer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Yezuckevicz
October 29, 2016

Extended Warranty I purchased a 2015 Honda CRV on February 25, 2015 from Hyannis Honda and traded in a 2007 Honda CRV that was purchased from Cambridge Honda along with More

by integrity1st,james
Recommend Dealer
No
Employees Worked With
Conrad Zirpolo
Oct 31, 2016 -

Hyannis Honda responded

Dear James, I sincerely apologize for you not receiving the refund you certainly deserved. When a customer trades in a Honda with an extended warranty we make it a practice to cancel the warranty so a refund for any unused portion can be issued. The refund was directed to the selling dealer. At this point they should have mailed the refund to you and I again apologize for that not happening. It was only ever our intent to assist you in cancelling the old policy and if we had known that the refund was not received we would have assisted in rectifying the situation for you. I hope can accept my apology and understand that what happened was not our intention and that I am as bothered by it as you. Sincerely Jay Goodwin Owner

October 29, 2016

They are rude !!! Went on a Saturday for a window issue. Bob was rude said I shouldn't be there on a Saturday for this ! The way he was asking me questions I should hav More

by Jennharr0406
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Drummond Sales advisor
Nov 10, 2016 -

Hyannis Honda responded

I sincerely apologize for your experience Saturday. I take pride in my service department and the experience we provide our Honda Owners. I'm however ashamed of what happened to you. Rest assured I take your review to heart and will be taking corrective action. In the mean time is there anything I can do to make it up to you? My email is jayg@hyannishonda.com Sincerely, Jay Goodwin Owner

October 29, 2016

Responsive service I was interested in the new Ridgeline and filled out a request for information on the Web. I was quickly responded to by Jeff Bristol and an appointme More

by JGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Vecchione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bristol
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