Hyundai of Asheville - Service Center

This Asheville Location of Hyundai Dealerships is professional and clean. The Awesome Dealership Agents and Maintenance Technicians are great , professional , and knowledgeable . I appreciate my car professional and clean. The Awesome Dealership Agents and Maintenance Technicians are great , professional , and knowledgeable . I appreciate my car getting taken care of . Thank You Asheville Hyundai . More

First impressions have been great! They made sure the service was complete in the short time I was in town. They made sure the service was complete in the short time I was in town. More

The Service Department was very accommodating as I was running late due to traffic. I called and they assured me I would be seen when I arrived. And they did!!!!! running late due to traffic. I called and they assured me I would be seen when I arrived. And they did!!!!! More

Excellent experience. Polite team. Fast. Great job. Some businesses could take lessons from your team Polite team. Fast. Great job. Some businesses could take lessons from your team More

I was especially pleased by the young lady who checked me in. She not only helped me with my first visit at this dealership, but she was kind enough to give me instructions in my new car. My car was done in in. She not only helped me with my first visit at this dealership, but she was kind enough to give me instructions in my new car. My car was done in a very timely manner and a wash was much appreciated. More

Great service. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. More

Excellent customer service and follow up. Heidi was an excellent at walking me thru the entire process. Heidi was an excellent at walking me thru the entire process. More

The service was quick and staff were friendly and helpful. They always do a great job with my car. helpful. They always do a great job with my car. More

Great, friendly staff. My advisor kept me up to date with my repairs throughout the process. Very clean waiting area. My advisor kept me up to date with my repairs throughout the process. Very clean waiting area. More

I recently visited Hyundai of Asheville (Tunnel Rd, Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn’t ask for or want—his attitude noticeably changed. He responded dismissively, and as I declined items again, he laughed aloud at me while walking away. This mockery made the interaction deeply uncomfortable and unprofessional. It’s disappointing, especially given how many other customers report courteous and respectful service at this dealership . Unfortunately, my experience with Fred Retzlaff was entirely contrary to that reputation. I hope Hyundai leadership addresses this behavior—customer service should never feel punitive or mocking. I will not return and can’t recommend this particular advisor. More