Hyundai of Cool Springs

Excellant customer service. I was very pleased with all aspects of my visit. My salesman Joe Macke was the best! He kept in touch with me and let me know when the car was delive I was very pleased with all aspects of my visit. My salesman Joe Macke was the best! He kept in touch with me and let me know when the car was delivered and would be ready to see and purchase. He made the whole experience pleasant and easy. Love my G70 and salesman! More

I have purchased three vehicles from this dealer, and I look forward to doing more business with them in the future. They always take care of me and they are easy to work with! look forward to doing more business with them in the future. They always take care of me and they are easy to work with! More

Terrible customer service. ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking at it decide that NOW is the time to tell her they will need it for 2 days. No ride home. No car to borrow. No NOTICE! Finally the car is ready (5 days later with zero updates) and they didn’t have to do ANYTHING to it. Said that the recall service DID NOT need to happen after running tests (cool…but 5 days?) while trying to sell me on “needed” services. Go to pick up car and the service guys are not speaking to each other while bringing our car out, frustrating the guy trying to pull our car out. He backs up, puts it park and starts talking to another service guy out the window for several minutes NOT about my car but about the clown show show happening in the lot. Finally having it with the lack of customer care, I STOMP down to where he’s parked and LOUDLY instruct him to get out of my car…I’m tired of waiting again!!! Some guy instructs me that I “better calm down”. Better calm down? “Or what?” I ask. Service guy starts taking off lanyard from around neck and setting stuff down like he’s about to fight. I get the car, let them know what think of them in my best Army vernacular and leave. These folks do not care about you, your time, and more than likely…your car. More

Hyundai made the buying process super easy. Would definitely do business with them in the future. Would definitely do business with them in the future. More

Craig Francis was great to work with. Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly re Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly recommend… More

Craig Francis is awesome. He made the process of buying so painless and quick and he also made sure I had my future service appts set up ! He made the process of buying so painless and quick and he also made sure I had my future service appts set up ! More

Wonderful experience with dealership especially Kim. He was always nice from the beginning. He allowed me to test drive a car which I mentioned I couldn't afford and he allowed me anyway. The dealership He was always nice from the beginning. He allowed me to test drive a car which I mentioned I couldn't afford and he allowed me anyway. The dealership was cooperative and friendly always. More

Craig Francis was a wonderful salesperson. He was very friendly and personable.He also has stayed in contact with us over the years to see if there is anything he or the dealership can do. He was very friendly and personable.He also has stayed in contact with us over the years to see if there is anything he or the dealership can do. More

We bought a Venue 4 months ago. Everyone was so helpful but our salesman Craig Francis was the best. We still here from him take sure we are happy and to make sure we got recent rec Everyone was so helpful but our salesman Craig Francis was the best. We still here from him take sure we are happy and to make sure we got recent recall information. More

Craig Francis was amazing to work with. He listened to my needs before discussing vehicles! He listened to my needs before discussing vehicles! More