Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hyundai of Ft. Myers - Service Center
Fort Myers, FL
1,155 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,155 Reviews of Hyundai of Ft. Myers - Service Center
Sort by
August 08, 2020
Deceitful & Reckless Service I have been leasing from O'Brien Hyundai since 2016. I own a used Tacoma from O'Brien Mazda. My Hyundai Kona is under lease and warranty at O'Brien Hy I have been leasing from O'Brien Hyundai since 2016. I own a used Tacoma from O'Brien Mazda. My Hyundai Kona is under lease and warranty at O'Brien Hyundai. Read on to see how I was treated for my loyalty. My Kona AC is not cooling at all and I took it in for service last Saturday August 1. Ernesto was my service advisor. I was informed that it would be no charge for me since the car is under warranty. I explained that I have a 2-year-old boy and this is his ride along with my wife's. I requested a loaner, Ernesto said that would not be possible. He offered Enterprise rental at a “special rate”, but for that I would need to come back Monday 8/10. I was also told, that some parts are needed which would be in by Wednesday, August 5. I will get a call once the parts arrive and I can bring the car in for service. Wednesday 8/5 came and gone. There was no phone call in the first place from Ernesto. On 8/5 I had to call during my work hours, stay on hold for a while and finally was told one part arrive and the other did not. Since then I have been calling and getting all kinds of vague updates, including "FedEx is delivering parts by 3 PM", "We should know more tomorrow". The phone tags and cat & mouse game continued throughout Thursday 8/6. This caused me stress at work, absence from work projects and of course deep distress for by 2-eyar-old child and my wife. The day, Thursday 8/6 ended for me in false anticipation. Friday 8/7 came, and I called to find Ernesto is off that day and on one has any update on my service request. I left messages today Saturday 8/8 for service manager Gary and on Ernesto's phone. No answer so far. At this point, my 2-year-old has had couple of occasions of heat exhaustion. My wife, kid and I cannot put a full stop on our life, work and commute. I am letting Hyundai know, that should a medical situation arise, Hyundai will have to be liable. The reason is: I was continually misled, ignored, de-prioritized, and possibly discriminated against due to whatever prejudice Ernesto and Gary may hold against me and my family. More
by syed.ibg
Employees Worked With
Ernesto (Service Rep), Gary (Service Manager)
Helpful June 25, 2020
Nick Vella was great when I brought my car in for service. Helpful and got us out ASAP on a very busy day. Thank you for all you did. Professional, knowledgeable, informative and also friendly and pa service. Helpful and got us out ASAP on a very busy day. Thank you for all you did. Professional, knowledgeable, informative and also friendly and patient with us. Thank you , Nick! -The Wheelers More
by SuzyQ
Employees Worked With
Nick Vella
February 19, 2020
I have never had service as good as this. Thu treated me like I was a family member ... Always making sure I was taking advantage of discounts and warranty plans. I always left paying LESS than I thought I like I was a family member ... Always making sure I was taking advantage of discounts and warranty plans. I always left paying LESS than I thought I would. I drive an hour out of my way just so I can deal with her (and I'm lazy so I don't do that lightly). People I talk to about my service can't believe it. Thank you so much for knowing what real customer service is and taking care of my Subaru Crosstrek. More
by jenniferinla
Employees Worked With
Thu Bostwick
November 04, 2019
Sold my Subaru and they filled out the paper work to get a refund on my extended warranty. After weeks I tried to contact them to find out what was happening. Left messages even with General Manager. Nobody a refund on my extended warranty. After weeks I tried to contact them to find out what was happening. Left messages even with General Manager. Nobody ever returned my calls. Found out they screwed up when they sold me the car new back in 2017. They don't care about you after they make that sale. Very poor customer service More
by Ollie
September 05, 2019
Needs improvement in Customer Service Treats you like a king while purchasing a vehicle but will not accept responsibilitiy for problems later. Very good at transferring you to someone els Treats you like a king while purchasing a vehicle but will not accept responsibilitiy for problems later. Very good at transferring you to someone else. Sales A , Customer Service F More
by dan38
March 09, 2019
Best of the best Ryan as always an great experience working with Jose I feel that I can leave my vehicle with him and never have to worry that it not in good hands Jos Ryan as always an great experience working with Jose I feel that I can leave my vehicle with him and never have to worry that it not in good hands Jose is great very helpful and respectable I always look forward working with him thanks Jose great job well done!!!! More
by Jupshaw11
Employees Worked With
Jose Delgado
March 06, 2019
Exceptional Service and personal attention We purchased our car new at O'Brien Hyundai in 2010. O'Brien has been the only location where our car has been serviced for 9 years. We have worked so We purchased our car new at O'Brien Hyundai in 2010. O'Brien has been the only location where our car has been serviced for 9 years. We have worked solely with Jose Delgado in service and have appreciated this long relationship for understanding our car's needs and his personal attention with solutions. We also appreciate Ryan Holley who is the service manager and obviously has supported Jose's decisions. More
by PollyKi
Employees Worked With
Ryan Holley, Jose Delgado
February 25, 2019
service support from Nick Vella He was very helpful and answered all my questions . All the maintenance was well performed. He was very friendly and explained thing about the car v He was very helpful and answered all my questions . All the maintenance was well performed. He was very friendly and explained thing about the car very well. More
by car service
Employees Worked With
Nick Vella,Service Advisor
February 08, 2019
Good job ! had oil change,tire rotation, full detail and gas. Full detail and gas were because of past poor service which involved no warning of time needed t ! had oil change,tire rotation, full detail and gas. Full detail and gas were because of past poor service which involved no warning of time needed to remedy a manufacturing defect. This time all possible delays were forewarned and the result was excellent. More
by pjm1039
Employees Worked With
Nick Vella- service
February 03, 2019
Was Annoyed, better now! Took vehicle in for "Check Engine" service for the Second Time...Same Issue! OBD was Reset...Again. Was advised the issue was resolved by opening t Took vehicle in for "Check Engine" service for the Second Time...Same Issue! OBD was Reset...Again. Was advised the issue was resolved by opening the gas cap & reseuring...NOT!...Check Engine Light is BACK ON!!! Same issue persists...Confirmed by an outside mechanic - getting same OBD Code...P0456 Took the vehicle in for the third time. Gas cap as replaced. Issue seems to be resolved...we'll see. More
by Annoyed!
Employees Worked With
TODD BORN, Jose Delgado
