Hyundai of New Port Richey

Service The service associate was very kind, informative and passionate in what he does. The only issue I had was: After over 1 hour wait, he called me in t The service associate was very kind, informative and passionate in what he does. The only issue I had was: After over 1 hour wait, he called me in to review the issues and then he said he would wash my car and he will call me when ready. About 20 minutes, I paid for my service and the car was never washed.. I was disappointed me as he did not warn me..... More

Good service I got an oil change at this location and everyone there was so nice. The waiting are was clean and out of the way so your not sitting in the middle of I got an oil change at this location and everyone there was so nice. The waiting are was clean and out of the way so your not sitting in the middle of the traffic area. More

Positive experience Good experience for the most part. Our Sales Associate was wonderful. The only negative thing I have to offer is that prior to coming in I chose th Good experience for the most part. Our Sales Associate was wonderful. The only negative thing I have to offer is that prior to coming in I chose the new vehicle that I wanted and did the payment calculator. I think it told me my payment would be in the neighborhood of $200/month for 60 months and my terms ended being $276/month for 75 months. More

Great deal; great people We were treated well from the get go. The staff was so helpful and what could have been a stressful, unpleasant, and challenging experience was easy a We were treated well from the get go. The staff was so helpful and what could have been a stressful, unpleasant, and challenging experience was easy and anxiety free. More

New Beginning! Everyone was very polite and informative. I asked them to keep it simple but to make sure they explained EVERYTHING, I feel that they did and showed g Everyone was very polite and informative. I asked them to keep it simple but to make sure they explained EVERYTHING, I feel that they did and showed great respect at the same time! They all were also very polite to my son as well! The whole process went much smoother and faster than expected! Thank you so much! More

Everybody was AWESOME! And on a very busy Sunday morn. My battery went bad on a lazy Sun. morn. well i called the NPR Serv. desk and Jared said bring it up if you can jump it and we will be sure to fit you My battery went bad on a lazy Sun. morn. well i called the NPR Serv. desk and Jared said bring it up if you can jump it and we will be sure to fit you in! They sure did, Mary was great and when we went to Denny's to grab a lunch they were done an hour and a half later! God Bless as i was stressed out. and don't need another heart attack! Thankyou NPR for your great service1 More

Maintenance This dealership provides excellent vehicle service. I moved to Florida last year May and this was the closest one to where I live, Spring Hill. I been This dealership provides excellent vehicle service. I moved to Florida last year May and this was the closest one to where I live, Spring Hill. I been coming here ever since. Excellent More

Mis-informed Brought two cars in for routine service to include Oil change, tire rotation and multipoint inspections. Asked to have Brakes and tires inspected. Was Brought two cars in for routine service to include Oil change, tire rotation and multipoint inspections. Asked to have Brakes and tires inspected. Was told by Service advisor that my car(2017 Tucson) only needed coolant flush but nothing else. Was told that my daughters car(2016 Elantra Gt) needed Induction service. I agreed to both recommendations plus oil change, etc. An hour after initial conversation was called by service advisor and told everything was on time and my daughters car was getting the induction service and my car was getting the coolant service. I asked to see the detailed report so I could see the recommendations and the tire tread. She said my tires and brakes were still very good and she would send the report. Another hour passed and I had not received the detailed report. The service advisor called me and said my daughters car was ready. I was given the invoice and noticed the 15k mike device was performed as well as the induction service which overall cost was $280. I was told my car was still being completed for coolant flush. Three hours into the service I had still not received the detailed report. Finally after 4 hours I was told my car would be ready in a few minutes after it was washed. I was given my invoice and completely shocked when I saw a $400 bill. I was charged the coolant flush, an induction service and alignment plus oil change and tire rotation. The interesting thing is I had not agreed to the induction service or alignment nor was I even told it was being done. I was told by the service advisor that all I needed was the coolant flush. How did I get charged for two services that I didn’t know about or agree to have done? i never did get my car washed. The wait was so long and I had already been sitting at the dealer for over 4 hours. When I received my car and drove home I started hearing a rubbing noise coming from the right front area. It became louder the faster I drove. I didn’t think much of it at the time other than I didn’t have that problem before I went in for service. A few hours passed and I wanted to check my car in preparation for traveling over the holiday. When I opened my hood I noticed there was very little(less than an inch) of anti freeze in my coolant reservoir. I looked on the reservoir and saw small drops of coolant from the bottom and down the side. I went to add coolant and saw several other drops fall from the reservoir. Over the past few days the noise from the right front area is the same or louder as I drive. I called the service department twice today to arrange a time to bring in my car but no one ever called me back. Now I have a car with a possible coolant leak and a noise coming from the right front. Neither of which I had before I took my car in for service. More

Worked with me My sales guy Lamont did an awesome job !! He helped me out when finding the right vehicle. I would definitely choose him again to help me find another My sales guy Lamont did an awesome job !! He helped me out when finding the right vehicle. I would definitely choose him again to help me find another vehicle. More