Hyundai of New Port Richey

Awesome Team I am very impressed on how well maintained your very busy dealership is from the general appearance to the restrooms all very neat. I have been purc I am very impressed on how well maintained your very busy dealership is from the general appearance to the restrooms all very neat. I have been purchasing new vehicles for over 20 years and have encountered many sales people. Hyundai of NPR is extremely fortunate to have a person like Bill Rossi onboard. He is the best salesperson I have encountered. Extremely outgoing, friendly, highly concerned with providing customers with a very upbeat and positive buying experience, plus following up after the sale to ensure all is good with the customer. His no pressure attitude is exceptional in the car buying world today. We did do some negotiating however it was not the take it or leave it attitude like most dealerships. He has an amazing knowledge of each vehicle, options and gave excellent overview of various Hyundai models. My wife is a first responder in Pasco County, we recommend Bill Rossi to anyone interested in a purchasing a vehicle. I also had the please of using the Service dept. and encountered Lilly Cawley. Another great employee with excellent customer service acumen. She provided me with the option to wait for my vehicle to be completed or Uber home. Glad I chose to stay as vehicle completed in half the time I was quoted. More

New car purchase The salesman and dealership were excellent to deal with and they were able and willing to help when no one else would, I would definitely recommend th The salesman and dealership were excellent to deal with and they were able and willing to help when no one else would, I would definitely recommend them. More

Purchased 2017 4Runner. Emily was great Emily Matos was very professional, straight forward, and easy to work with. The Financing department was a breeze. Thank you very much for making it e Emily Matos was very professional, straight forward, and easy to work with. The Financing department was a breeze. Thank you very much for making it easy. More

I had a great experience here and would def recommend it to Shane was very knowledgeable and helpful!He answered all questions and was very upfront and honest about pricing,payments,and other questions we had!H Shane was very knowledgeable and helpful!He answered all questions and was very upfront and honest about pricing,payments,and other questions we had!He showed us a few cars,did an overview of each car and its unique functions but I didnt feel pressured into buying anything!He made me feel right at home.I fo however LOVE my new Elantra! More

Not high pressure. Cars like new. I found the Kona I was looking for on the internet. While the price wasn't really what was advertised (needed to add reconditioning cost and dealer fe I found the Kona I was looking for on the internet. While the price wasn't really what was advertised (needed to add reconditioning cost and dealer fee) they ended right on KBB fair price and gave me good money for my trade. Alex was attentive but not overbearing or overwhelming. Jerrod the finance manager was informative but not pushy. I walked away a happy customer! More

Great salesman Brian Pratt is wonderful. I like him because he is not pushy and gives his honest opinion. Knows how to match the right car for the buyer. I love my Brian Pratt is wonderful. I like him because he is not pushy and gives his honest opinion. Knows how to match the right car for the buyer. I love my car. Mike Patton was also very good, explains everything clearly. More

New purchase Excellent experience from internet search to completion of the transaction No pressure sales tactics which is appreciated I would recommend the de Excellent experience from internet search to completion of the transaction No pressure sales tactics which is appreciated I would recommend the dealership and sales person very highly More

New car buyer It went well DJ sales person was wonderful My only issue noise level in dealership Finance person name not on your list nor was DJ need to update y It went well DJ sales person was wonderful My only issue noise level in dealership Finance person name not on your list nor was DJ need to update your lisr More

Great Service Doesn’t matter which store we go to, whether it be the New or Used Store we always get great service and everyone is so friendly! Doesn’t matter which store we go to, whether it be the New or Used Store we always get great service and everyone is so friendly! More

Extreme Dificulty connecting my Genesis connect sytem I couldn't connect my Genesis connect service with the help of a service person while on the phone. He said I would have to bring my car in to have i I couldn't connect my Genesis connect service with the help of a service person while on the phone. He said I would have to bring my car in to have it connected at the Hyundai service center. My car was brought there and finally they told me it needed a new part. My car was brought back to me and they would call me when the part arrived. It took awhile to be called and a little longer for them to pick up my car. My car was in the service center for another 5 days. I was in contact with the service manager and he kept telling me there was a problem connecting the service and they were emailing back and forth and another center. Then I was told it takes another 12-24 hours to see if it works. I can't believe with the technology of the car that I am told the service center is emailing back and forth and has to wait for them to answer. Juan was polite and apologetic on the phone but I didn't like the delay (twice) to get the problem fixed. More