Hyundai of New Port Richey

Responsive I arrived on time for my appt but no one greated me so I went inside. No one asked if I needed help and it was unclear who I should address. A woman I arrived on time for my appt but no one greated me so I went inside. No one asked if I needed help and it was unclear who I should address. A woman at a desk said, someone will be right with you but made no attempts to find someone to help or direct me to the right place. Finally, one of the service asst managers Joe Milone, asked if he could help. I told him I wasn’t greated by anyone and felt that I wasn’t being helped. He apologized and asked why I was there. I told him and he jumped into action. He took my info, went out to the car to get further info, when I asked if I could also get my car washed, he asked if I wanted it vacuumed and my wheels shined. I felt he went out of the way to make up for me not being helped right away. I waited an hour+ before I went back to the desk and the service manager went back to see when it was ready. The car was and they brought it out and it looked great. Joe turned around this experience. If he hadn’t gone out of his way to make me happy, this rating would have been much lower. More

Great Service Call for an easy appointment early and on a Friday to boot, was in and out in less than 2hrs, great quote and professional jobthank you Call for an easy appointment early and on a Friday to boot, was in and out in less than 2hrs, great quote and professional jobthank you More

Very pleased I scheduled a appointment to have my Azera serviced, when I arrived at the service department I was greeted with a smile. Service advisor was very ple I scheduled a appointment to have my Azera serviced, when I arrived at the service department I was greeted with a smile. Service advisor was very pleasant and the the service on my vehicle was preformed in a timely manner. More

Service was awesome I was happily surprised at how quickly I was able to be seen. My car was in and out and my service writer was very friendly and knowledgeable I was happily surprised at how quickly I was able to be seen. My car was in and out and my service writer was very friendly and knowledgeable More

To Buy out Lease or Buy New Car? Shane Ippolito greeted us with a smile and it was all uphill from then. Our lease was up and we needed advice whether to buy out our lease or buy a n Shane Ippolito greeted us with a smile and it was all uphill from then. Our lease was up and we needed advice whether to buy out our lease or buy a new car. Needless to say, Shane made it effortless. He was very knowledgeable and made our decision a 'no brainer' to buy a new vehicle. He helped us find the vehicle that would meet our needs for both style and costs. Once we agreed on our 2019 Sonata SEL, then we had a nice experience finishing our paperwork with Marc Nessel in the Finance department. This is our fourth Hyundai and we want to say that New Port Richey Hyundai Service Department is the best around. More

Great service. Went in a few weeks ago to get my car fixed and the lady that helped me, Roxanne, was a doll. Super sweet, and knew what she was doing. She went out o Went in a few weeks ago to get my car fixed and the lady that helped me, Roxanne, was a doll. Super sweet, and knew what she was doing. She went out of her way to get my radio screen fixed, ontop of the reason I brought my car in. Highly reccomend asking for her if you happen to go in! She was great. More

Good service & quick Always very quick and friendly and smile makes you love to fix your car there try to save time and money for me god bless them special taveris Always very quick and friendly and smile makes you love to fix your car there try to save time and money for me god bless them special taveris More

Repair was not made. While having vent worked on, the accessory plugs were disconnected. Lived with this for a month as we were out of town. While having that fixed I While having vent worked on, the accessory plugs were disconnected. Lived with this for a month as we were out of town. While having that fixed I also had the A/C repaired. Paid almost three hundred for repair and it still did not work so it is going back again. More

Terrific Service! Called in last minute for a internal detail. Garrett was able to fit me in and provided excellent service start to finish. He was very professional an Called in last minute for a internal detail. Garrett was able to fit me in and provided excellent service start to finish. He was very professional and kind. I would recommend them to anyone! Very friendly and helpful staff. More

Always a pleasure Shaun is always a pleasure to work with. I come in a lot and always look for him. He helps me keep my vehicle running like new. I’ve tried calling the Shaun is always a pleasure to work with. I come in a lot and always look for him. He helps me keep my vehicle running like new. I’ve tried calling the Hyundai dealership closer to my house but was not happy with them. I actually drive 45 minutes away for my vehicle to be serviced at this location. More