Hyundai of New Port Richey

Point of appointment We made an appointment for 10:30 on Wednesday. We arrived at 10:20 and were almost immediately acknowledged. Set up service for oil-change only and we We made an appointment for 10:30 on Wednesday. We arrived at 10:20 and were almost immediately acknowledged. Set up service for oil-change only and were told there would be almost a one and 1/2 hour wait.. I received a text message from the service advisor after approximately 15 minutes saying if any questions arose to contact her. After 2 hours we were wondering about the progress of our service and sent a text to the advisor. Another 15 minutes a response: the advisor is with a customer. Another 15 minutes a text the car is ready, sorry for the delay. An oil change two and a half hours? Being told "about an hour and a half was bad enough but adding 66% to the estimate is - to me - a bit out of line. We get the impression that an appointment is made to make me feel special and that cars are serviced in order of appearance with no consideration of an appointment. More

Took too long especially when I had an appointment After 2 hours the only thing that was done was the oil change. Another 2 hours to do the alignment & fix the clock & I had an appointment. After 2 hours the only thing that was done was the oil change. Another 2 hours to do the alignment & fix the clock & I had an appointment. More

Great 👍 Service When I bring my car for service I’m asked how they can help. I request for oil change etc and the work is done plus it’s reviewed with me before leavi When I bring my car for service I’m asked how they can help. I request for oil change etc and the work is done plus it’s reviewed with me before leaving. For those reasons is why I’ll return for all my future service. All The Best, Bill Duke More

Summary of Our Car I call Mary Boulahanis and she made our appt for us. The car was serviced and cleaned (outside) in good time. We were happy with the whole experienc I call Mary Boulahanis and she made our appt for us. The car was serviced and cleaned (outside) in good time. We were happy with the whole experience. More

Excelente Servuce Are experiencing the dealership was very very fast efficient efficient Joe the sales person didn’t play any games like every other sales person on the Are experiencing the dealership was very very fast efficient efficient Joe the sales person didn’t play any games like every other sales person on the planet he knew what we wanted and he got it done goes to show you that there are some great sales people in this world management and finance department also Did a great job and were very friendly if you were not so far away we would probably buy more cars from you but the trip from Sarasota was well worth it thanks for all the great help and a great car More

Fast friendly trustworthy We haven’t had any issues and thus my review. Go Browns! My wife my son and I want to thank you all for everything! We haven’t had any issues and thus my review. Go Browns! My wife my son and I want to thank you all for everything! More

Peace of mind I cannot express the anxiety that I was dealing with when I originally arrived at Hyundai. I had recently purchased a used Sonata not from the certifi I cannot express the anxiety that I was dealing with when I originally arrived at Hyundai. I had recently purchased a used Sonata not from the certified preowned Hyundai dealership and was having huge issues by the second day to the point of having to have my car towed to the new car dealership in New Port Richey. I was greeted by Shawn who immediately put my mind at ease reassuring me that it would be fixed and also setting me up with an enterprise rental within 10 minutes. He dealt with all the insurance hassles and told me once again it would be taken care of. Once I picked up my car after initial repairs and on my way home a problem resurfaced and I immediately returned with the vehicle. Once again, Shawn dealt with insurance group, but also provided me with a loaner car that I might be able to get to work. Fast, friendly, service. Kind and professional attitudes all around.. I am grateful for being able to own a Hyundai, just knowing the type of service provided by them. More

TA NPR Service department is fabulous and the staff is very efficient and friendly. I would recommend these guys to anyone. Shaun is very knowledgeable and Service department is fabulous and the staff is very efficient and friendly. I would recommend these guys to anyone. Shaun is very knowledgeable and takes care of his customers! More

Second new car in less then a month Great customer service is how I describe my experience with Hyundai of NPR I highly recommend Mike Moffatt from internet sales department as your guy! Great customer service is how I describe my experience with Hyundai of NPR I highly recommend Mike Moffatt from internet sales department as your guy! also the follow up from the team and assurance that you are completely satisfied is suburb. Thank you! More

Good service, took a big too long Everyone is always friendly and accommodating when I get my car serviced, however, I had a 1030 appointment for an oil change and I was at the dealers Everyone is always friendly and accommodating when I get my car serviced, however, I had a 1030 appointment for an oil change and I was at the dealership until 1 pm. Two and a half hours is a bit much. Next time I'll go to the used Hyundai dealership to get the oil change, their waiting room is more comfortable haha. More