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Hyundai of New Port Richey - Service Center

New Port Richey, FL

3.9
2,348 Reviews

2,348 Reviews of Hyundai of New Port Richey - Service Center

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May 19, 2025

Who ever gets this, I just want to pass on all services completed on Murphy's 2013 Hyundai Sonata! From the workmanship to the service techs I know why I choose Hyundais and recommend to all. My family cur More

by Bip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Cawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Bip responded

Who ever gets this, I just want to pass on all services completed on Murphy's 2013 Hyundai Sonata! From the workmanship to the service techs I know why I choose Hyundais and recommend to all. My family currently own and have owned 5 Hyundais! The extra shout out goes our to Eric Rosenthal at New Port Richey!! EXCELLENT, OUTSTANDING, GREAT CUSTOMER SERVICE SKILLS ABOVE AND BEYOND,ETC, ETC...also Lana and Regina were also tremendous help! Hyundai cooperation stepped up also! My next auto will definitely be purchased at your dealership!👍🏻😊

May 20, 2025 -

Hyundai of New Port Richey responded

Thank you so much for taking the time to share your experience with us! We’re absolutely thrilled to hear that you’ve had such a positive visit and that your 2013 Hyundai Sonata service exceeded expectations. Your kind words about Eric Rosenthal, Lana, and Regina mean a great deal — we’ll be sure to pass on the shout-outs to them! It’s wonderful to know that their dedication and customer service left such a strong impression. We also appreciate your continued loyalty to Hyundai — five Hyundais in the family is amazing! We're honored to be your dealership of choice, and we can’t wait to help you with your next vehicle purchase here at Hyundai of New Port Richey.

May 14, 2025

Tried selling me $2800 worth of service when they know the engine is malfunctioning due to oil issues. Come to find out the 2017 Sonatas are notorious for needing engines replaced. I did not know that at More

by Sev.galati1
Recommend Dealer
No
Employees Worked With
Lily Cawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Hyundai of New Port Richey responded

Sev, It's disappointing to hear about your experience with the service recommendations and engine issues. We strive for transparency and adherence to proper protocols, so it's concerning that this wasn't reflected during your visit. Your loyalty is important to us, and we would like the opportunity to address these concerns directly if you're open to it. Please feel free to reach out at any time. Thank you, Andrew Hutchinson - Service Manager - andrewhutchinson@lithia.com

March 07, 2025

My name is John McClutchy and had servive 3 7 25. My service advisor was Gary Booker. I appreciate his honesty and will be looking foward to working with him in the future. More

by jmcclutchy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Booker
January 02, 2025

Watch out for Andrew Hutchinson service manager at the Newport Ritchie location. He is aware that the texts are damaging cars and fail to do anything about it. Oh but wait the owner Scott Fink Is aware o More

by fandom-03-wedges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Frazier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Hutchinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Fink
November 17, 2024

“I highly recommend this business. ” Shaun- was amazing and took care of my vehicle immediately. He most certainly went above and beyond . “I was completely impressed with their profes More

by Toddrickbryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Koch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Right after my last oil change, I noticed that my radiator fluid bottle was empty. Purchased the fluid and filled it. Reported by phone to my service manger, who stated that he would report that it w More

by pieras1958
Recommend Dealer
Yes
Employees Worked With
Kwaune,Amlin
May 15, 2024

Am disappointed from being years with Hyundai and left my car for almost 3 months to get the tail light ordered and fixed and after getting back my car had couple issues one of them is left my car with remot More

by ramy girgis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Mcnichol
May 06, 2024

I’ve been a dedicated customer at Hyundai of New Port Richey for over two years and have consistently received exceptional service. The team has always been attentive and communicative, ensuring I’m well More

by Werther
Recommend Dealer
Yes
Employees Worked With
Brieanna and Jake
December 23, 2023

I was told by service advisor William Linderm that my car needed to have the shifter cable replaced and that it would cost $816.00. I took my car to Hyundai of Westley Chapel and was told that I only needed More

by 2twisteddrumsticks
Recommend Dealer
No
Employees Worked With
William Linderm
Dec 27, 2023 -

Hyundai of New Port Richey responded

Hi there, we regret to hear that you had this experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (727) 569-0999 to discuss this further.

November 30, 2023

USED SIDE! My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after h More

by TRACEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAY
Dec 02, 2023 -

Hyundai of New Port Richey responded

Thanks Tracey for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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