Hyundai of New Port Richey - Service Center
New Port Richey, FL
2,348 Reviews of Hyundai of New Port Richey - Service Center
Who ever gets this, I just want to pass on all services completed on Murphy's 2013 Hyundai Sonata! From the workmanship to the service techs I know why I choose Hyundais and recommend to all. My family cur completed on Murphy's 2013 Hyundai Sonata! From the workmanship to the service techs I know why I choose Hyundais and recommend to all. My family currently own and have owned 5 Hyundais! The extra shout out goes our to Eric Rosenthal at New Port Richey!! EXCELLENT, OUTSTANDING, GREAT CUSTOMER SERVICE SKILLS ABOVE AND BEYOND,ETC, ETC...also Lana and Regina were also tremendous help! Hyundai cooperation stepped up also! My next auto will definitely be purchased at your dealership!👍🏻😊 More
Tried selling me $2800 worth of service when they know the engine is malfunctioning due to oil issues. Come to find out the 2017 Sonatas are notorious for needing engines replaced. I did not know that at the engine is malfunctioning due to oil issues. Come to find out the 2017 Sonatas are notorious for needing engines replaced. I did not know that at time of purchase. I spoke to Hyundai Consumer Affairs and they walked me through the proper protocol for engine replacement - this dealership did not follow protocol, they just tried upselling service. Then tried telling me that because I was not the original owner Hyundai would not replace the engine anyway. Hyundai issued an Extended Warranty on the Rod Bearring in the engines of these 2017 Sonatas because they were failing. And what is the result of a faulty Rod Bearing? A malfunctioning rod bearing can lead to both oil consumption and leakage. If rod bearings fail, they can cause the engine to burn oil, and they can also CREATE oil leaks due to wear and tear on the connecting rod components. They allow oil to bypass the piston rings and enter the combustion chamber where it is burned off. But hey - what do I know? I have bought six (6) vehicles from this dealership and this is how they treat a loyal customer. I am done with them - not that they care - and will never purchase from Hyundai of New Port Richey again!! More
My name is John McClutchy and had servive 3 7 25. My service advisor was Gary Booker. I appreciate his honesty and will be looking foward to working with him in the future. My service advisor was Gary Booker. I appreciate his honesty and will be looking foward to working with him in the future. More
Watch out for Andrew Hutchinson service manager at the Newport Ritchie location. He is aware that the texts are damaging cars and fail to do anything about it. Oh but wait the owner Scott Fink Is aware o Newport Ritchie location. He is aware that the texts are damaging cars and fail to do anything about it. Oh but wait the owner Scott Fink Is aware of all the bad experiences of these consumers and still fail to do anything about it More
“I highly recommend this business. ” Shaun- was amazing and took care of my vehicle immediately. He most certainly went above and beyond . “I was completely impressed with their profes ” Shaun- was amazing and took care of my vehicle immediately. He most certainly went above and beyond . “I was completely impressed with their professionalism and customer service.” Way to go npr Hyundai And again thank you Shaun you are amazing ! More
Right after my last oil change, I noticed that my radiator fluid bottle was empty. Purchased the fluid and filled it. Reported by phone to my service manger, who stated that he would report that it w radiator fluid bottle was empty. Purchased the fluid and filled it. Reported by phone to my service manger, who stated that he would report that it was not done during service. Also called, left a message on service manager recording to report that the air pressure on my tires had not been corrected. Added air to correct pressure. Came into dealership yesterday after noticing that my front tires were heavily worn and noticed that my tires have not been rotated in quite a while during my previous maintenances. Spoke to service advisor Kwaune Amlin and reported my findings and stated that for the amount of money I paid for this new 2022 Palisade, I expect my service to be completed properly. He agreed and immediately would rotate the tires for me as we spoke. I was impressed with him and his attention to my concern. I only waited 10-15 minutes. I was very satisfied with his service. (1-5 stars) I would rate Kwaune a 5. More
Am disappointed from being years with Hyundai and left my car for almost 3 months to get the tail light ordered and fixed and after getting back my car had couple issues one of them is left my car with remot car for almost 3 months to get the tail light ordered and fixed and after getting back my car had couple issues one of them is left my car with remote which works fine locked all door getting back one of door want be lucked or open and have to do manual. And when I called them they said have to charge me 120 to diagnose and rest when the fixed which upsets me plus the car was full of bird xxxx due to parking for long time don't want even to check if the car ok or not . Even when you call them they don't care at all don't recommend in future. More
I’ve been a dedicated customer at Hyundai of New Port Richey for over two years and have consistently received exceptional service. The team has always been attentive and communicative, ensuring I’m well Richey for over two years and have consistently received exceptional service. The team has always been attentive and communicative, ensuring I’m well-informed throughout my vehicle’s maintenance process. During my most recent visit, which was prompted by a pothole incident that damaged my car, the service was outstanding as usual. Brie, who assisted me, was remarkable in her attentiveness and readily available to answer any queries I had. Post-service, I encountered an issue with the AC fan making noise, but the team promptly addressed it upon my return. The following day, a sporadic, unusual sound emerged, which unfortunately wasn’t replicated during my subsequent visit. Jake, who took over, was diligent in his efforts to assist me. Despite the sound not occurring in their presence, which precluded warranty coverage, Jake arranged a loaner vehicle for me. While the communication experience varied slightly from previous interactions, Jake’s commitment to resolving the issue was evident. Although the mysterious sound persists, which I plan to capture on recording for further diagnosis, my confidence in the service department remains unshaken. I extend my gratitude to Brieanna and Jake for their exceptional service and communication. Their dedication ensures that customers like myself are eager to return, trusting our vehicles in their capable hands. I wholeheartedly recommend Hyundai of New Port Richey’s service department to all. More
I was told by service advisor William Linderm that my car needed to have the shifter cable replaced and that it would cost $816.00. I took my car to Hyundai of Westley Chapel and was told that I only needed needed to have the shifter cable replaced and that it would cost $816.00. I took my car to Hyundai of Westley Chapel and was told that I only needed a C-clip. They wouldn't let me pay for the clip. More
USED SIDE! My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after h My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after hitting a USPS van mirror, making me already an hour + late. Yes, my mirror connected with a USPS, mirror😏. He made my day. He listened to my issues, was informative pleasant joked, pre during and post delivery. Thank you!! Wait was worth it. I used to going to the main dealership on 19, where seems I knew a few from there. Great experience. Will be coming back. Even saw Roxanne, who was great always. Jay, with your personality smile and great customer service, great asset to the company! Happy Holidays New Port Richey Hyundai More