Hyundai of North Miami - Service Center

Dewis Avila gets 5 stars for getting the service done timely. Extremely helpful , caring, and fantastic customer service. An asset to the service team. timely. Extremely helpful , caring, and fantastic customer service. An asset to the service team. More

I drive a 2017 Hyundai Sonata Sport, never had an accident. I took it in to replace one of the front LED driving lights, interior lights that don’t turn on when the door opens (otherwise they work), accident. I took it in to replace one of the front LED driving lights, interior lights that don’t turn on when the door opens (otherwise they work), power window control from driver seat and an oil leak. I was required to pay $270 diagnostic check (outrageous) before they would do anything. After the diagnostic was done, without calling me and explaining the issues and the bill, they sent me an email with a $6200 bill. Yes 6k. My car is maybe worth 10k. in insurance terms, my car is totaled. After all these issues, I had to bite the bullet on the $270 and I ended up getting just an oil change. I noticed on the receipt they gave me that they used the wrong oil. I told them the correct oil and it is listed on the oil cap. they “typed it in wrong” but the oil was right???? Very untrustworthy. Racking up items to bill you. The goal for the service dept is to charge you so much for maintenance that you just buy a new car. Never going here again. AVOID THE SERVICE CENTER AT ALL COST More

She’s been extremely responsive, absolutely excellent and your company should feel blessed to have her your company should feel blessed to have her More

I’ve had a few service issues in the past, and didn’t really receive much assistance from the old management. But it seems to me that Neela ahmadzai the customer relations manager for Lehman Hyundai Gene really receive much assistance from the old management. But it seems to me that Neela ahmadzai the customer relations manager for Lehman Hyundai Genesis genuinely cares about customers. She stayed on top of my request and concern. And kept myself and my wife updated throughout the whole process. She gave us a full free tank of gas and they complete detail. Due to lack of care of old management. I highly recommend the new service department that they have available. Great job. More

My mother and I have been going to a Lehman Hyundai Genesis service center for the past year. I was literally about to give up on their poor quality of service until one day I received a phone call fro Genesis service center for the past year. I was literally about to give up on their poor quality of service until one day I received a phone call from Neela. Not only was she able to promptly assist me and my mother, but also went above and beyond to make sure that we were taken care of. Anytime I want to go to the dealership I reach out to her directly and she takes care of everything for us. Such an easy smooth process. I wish everyone had work ethics like she does. More

Very helpful and answered all my questions eeady to buy a car now thank you ! car now thank you ! More

Dealership was awesome when Mr. Lehman was the owner once Lydia got a hold of it it’s not how services used to be very disappointing every day there’s a new person working every day Lehman was the owner once Lydia got a hold of it it’s not how services used to be very disappointing every day there’s a new person working every day. There’s a new advisor doesn’t feel well coming at all. More

Went to the dealership to change my oil and I waited over three hours. Neela Ahmadzi was awesome came to speak with me and she was able to give me a voucher for my next oil change three hours. Neela Ahmadzi was awesome came to speak with me and she was able to give me a voucher for my next oil change More

They should have better communication in the service dept, finally I waited 18 days no AC in Florida got there and was told there's a misunderstanding with your appt.I refused to leave I had all communi dept, finally I waited 18 days no AC in Florida got there and was told there's a misunderstanding with your appt.I refused to leave I had all communication with phone calls, text and confirmation,with appt & loaner finally they took my car,but no loaner refused to leave without one!! I told them call Neela and tell her I want her car !! They got me a loaner 😂 I think 18 days no AC is absolutely unacceptable. My SUV is 3 yrs old with 5400 miles.They need to do better.Thank God for Andrew he stepped up and helped me.Dawn in the service dept is not a people person!! Neela was great More