Hyundai of Orange Park

I walked in on Saturday without an appointment, was helped immediately and have had the best experience. I spoke to Clifford, who just started a few months ago. I told him what my priorities were, my o helped immediately and have had the best experience. I spoke to Clifford, who just started a few months ago. I told him what my priorities were, my out the door price, and went for a test drive. He explained all the features, let me ask a million questions, and never made me feel rushed or pressured. The color I wanted wasn’t at this location. They got it from Orlando within 2 days, tinted the windows and today I’m driving home in a shiny, beautiful, new 4 wheel dream. This was a great experience. Thanks Cliff and the team at Hyundai. More

Such a pleasure to deal with! Joe was fantastic. Couldn’t have asked for better service and a better car buying experience than Hyundai of Orange Park! will definitely be doing bu Joe was fantastic. Couldn’t have asked for better service and a better car buying experience than Hyundai of Orange Park! will definitely be doing business in the future! More

Very dissatisfied with this dealer bought a 2021 f150 from them put large amount of money down they sold me a truck that has many issues they told me they could only give me the deal they gave me if I si from them put large amount of money down they sold me a truck that has many issues they told me they could only give me the deal they gave me if I signed the paper work that nite I live 2 hrs away I only seen pictures of truck the sales guy said everything worked in truck it was last day of the month went and picked up truck that I already singed paper for thinking it would be ok stared driving truck home noticed many things wrong the radio had lines in when I arrived home it was dark I could no longer see screen truck shakes at 60 to 80 bad both head light have issues all power outlets dont work all ac vents are broke Tailgate doesn't work when I back up some reverse sensor dgives me a error usb ports dont work back brake pads are worn out rear cargo camera bad motor in driver seat making noises paid alot of money for this truck for all these promblem I would not buying anything form.them all they want to fix is screen management wont call me and they left the sales man to deal with me great customer service More

Purchased a vehicle last Sunday ( internet sale). I haven’t seen the vehicle yet . I have been told several different days that the car was on its way . Still no car. I don’t think they have the I haven’t seen the vehicle yet . I have been told several different days that the car was on its way . Still no car. I don’t think they have the car.. There is zero contact from leadership. This is the worst experience I have ever had with a car dealership. More

I've purchased 3 vehicles from this dealership, the 2nd one about 8 years ago. The building is the same worn-out structure it was back then. The service dept. area is tiny and outdated. The car lot is s one about 8 years ago. The building is the same worn-out structure it was back then. The service dept. area is tiny and outdated. The car lot is so small they can't fit many cars, so most of the inventory is scattered on different lots along Blanding Blvd. This makes browsing for different colors or trim lines very time consuming. As for the sales experience, both the salesman and General Sales Mgr. (Tiago / Glen Owen) lied to me about the tires on the Tucson we were buying. The car doesn't have a spare, so they assured me the tires were run flats. After getting home, I found out they were not. Multiple calls and an email went unanswered. No ethics and no accountability by the Sales Dept. Next was the Finance Dept. (Roberto). We bought the car on Monday and we had to unfreeze our credit report. He "forgot" to run the credit report then and by the time he "remembered" the report was frozen again. On Friday he called in a panic to unfreeze our credit report again so he could complete the loan. Now it's Tuesday and we still don't have an account number for our loan. The whole experience has been a struggle. Needless to say, we're done with them. There are 2 other Hyundai dealers in Jacksonville and I have dealt with both of them. Much nicer facilities, an actual car lot to look at cars and more competent staff. More

Legitimately the smoothest vehicle transaction in my life and I’ve purchased over 20 cars personal and business. My wife and I called on a Aunday when many other dealers were closed, spoke to Andrew Chishol and I’ve purchased over 20 cars personal and business. My wife and I called on a Aunday when many other dealers were closed, spoke to Andrew Chisholm, told him what we wanted, he tracked down the exact trim package and color we set up and appointment came and and drove away with the New Pallisade with in 1.5hrs including detail, finance ect. Thanks Andrew, Victor, and the rest of the team, could not be happier. More

Tavaris and Lamar were absolutely great. They helped me with any and all things that I needed. I came in looking for one thing and they help me find something even better. At a price that I They helped me with any and all things that I needed. I came in looking for one thing and they help me find something even better. At a price that I can afford. They made sure that I was comfortable with the payments, they made sure that I could afford the payments, and they also put their name and their reputation on the line just to make sure that I was taking care of. They made me feel as if I was one of their own like they were taking care of a family member because they want the best for me. I have never experienced where I went in a car place and they showed me so much attention and paid attention to what I wanted. I went in for a Subaru and came out with something even better a palisade and I love it the people were great not just the people who helped me but also the ones around make sure I was comfortable as well. I am truly grateful for them. The experience, the service, the all-around help and everything else included was top tier. I highly recommend I give them 100 out of 10. Thank you I am truly excited for my new ride. If you want good service, if you want to be treated like a family member, if you want your opinion to matter, if you want someone who's going to work with you and have patience with you go to Hyundai of Orange Park I'm sure you won't regret it. Thank you Hyundai of Orange Park you have truly made me a happy new car owner. More

We found the service and staff to be above and beyond. We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing. More

Service department does not care about the customer. I asked 4 days ago for the service department to email a copy of the invoice for an Anti Theft update. I talked to several people in a Chat as well a I asked 4 days ago for the service department to email a copy of the invoice for an Anti Theft update. I talked to several people in a Chat as well as some lady on the phone. They assured me that they gave the request to the appropriate people in the service department at Hyundai of Orange Park. 4 days later, still no return call or email. I need this, because my insurance rates are going up, because i can not get a copy of the invoice from Hyundai of Orange Park. I called on the day that the car was brought in, so it would be easy to access and send to me. I have bought several cars from Hyundai of Orange Park, between 2008 and 2020 and was planning to buy a car here in the near future, But if this is the way they treat the customer after the sell, i will take my business elsewhere. More