Hyundai of Orange Park

Service department does not care about the customer. I asked 4 days ago for the service department to email a copy of the invoice for an Anti Theft update. I talked to several people in a Chat as well a I asked 4 days ago for the service department to email a copy of the invoice for an Anti Theft update. I talked to several people in a Chat as well as some lady on the phone. They assured me that they gave the request to the appropriate people in the service department at Hyundai of Orange Park. 4 days later, still no return call or email. I need this, because my insurance rates are going up, because i can not get a copy of the invoice from Hyundai of Orange Park. I called on the day that the car was brought in, so it would be easy to access and send to me. I have bought several cars from Hyundai of Orange Park, between 2008 and 2020 and was planning to buy a car here in the near future, But if this is the way they treat the customer after the sell, i will take my business elsewhere. More

First time getting a car there in 2020 it was a awesome experience. The last time I went after getting a letter about them wanting to buy older newer car. So I go in and get bounce around one person tells experience. The last time I went after getting a letter about them wanting to buy older newer car. So I go in and get bounce around one person tells me one thing then I get told something else from someone else. More

Service was OK when I first bought the car. Slow but they got it done, it's a very small service department. It definitely has not improved since then, tho. I had the car dropped off after hour Slow but they got it done, it's a very small service department. It definitely has not improved since then, tho. I had the car dropped off after hours and didn't hear from someone all day the next day. The agent who was given my case eventually picked up the phone that afternoon but was kinda pushy, "I'll call you when I have an update." I let it be for three days before I called back again and only got a vague inspection report in a text. Finally got someone to answer me four days after leaving the car there. I guess the work is going to be good since it's under warranty, but I can't fathom why it had to take so long just to get an answer. More

I purchased a Genesis G90 on Saturday, March 31, 2024, and completed all the necessary paperwork. On Monday, I just had to pick up the check from the bank. When I informed the dealership about some issues and completed all the necessary paperwork. On Monday, I just had to pick up the check from the bank. When I informed the dealership about some issues with the car, such as shaking while driving and non-functional ambient lights, they took three days to address the concerns. Unfortunately, they only rotated the tires and did not provide a second key or fix the ambient lights. The ambient light they attempted to fix was still dim. Despite these issues, I asked them not to let this be a dealbreaker, but unfortunately, they did. When I went to pick up my trade-in, the salesman did not say anything except to get my stuff out of the car, which I found to be unprofessional. In hindsight, I should have checked the reviews before dealing with these individuals. More

I would like to thank bobby, he was pretty calm and understanding while buying my hyundai kona 2024. The service was good and the car buying experince wasn't annoying like i've had before. Thank you bo understanding while buying my hyundai kona 2024. The service was good and the car buying experince wasn't annoying like i've had before. Thank you bobby! More

Very bad service department. They never answer left message with for call back 6 days ago tried calling today was put on hold for 20 mins finally gave up checked on app to sch They never answer left message with for call back 6 days ago tried calling today was put on hold for 20 mins finally gave up checked on app to schedule oil change and only date was 2 weeks away More

I wanted to thank Ron, the GM for taking care of some needed repairs on my sons (used car) he purchased. When I brought the car back and showed Ron the needed repairs that was missed during the maintena needed repairs on my sons (used car) he purchased. When I brought the car back and showed Ron the needed repairs that was missed during the maintenance inspection, Ron handled each detail with excellence. Ron, Thank you. More

Great until we got out the door on a used car. Now, non responsive and can’t, can’t etc. etc. Surprised and disappointed on a very minor thing. Don’t deal with them Now, non responsive and can’t, can’t etc. etc. Surprised and disappointed on a very minor thing. Don’t deal with them More

It was a terrific experience dealing with Richard and Victor helping me purchase my new car. They gave me a great price and made the transaction from start to finish a pleasure. Victor helping me purchase my new car. They gave me a great price and made the transaction from start to finish a pleasure. More

We worked with Joe Plourde on the purchase of a used vehicle. Having spent the previous day at another dealership with aggressive tactics, it was a relief to work with Joe. He was professional and str vehicle. Having spent the previous day at another dealership with aggressive tactics, it was a relief to work with Joe. He was professional and straight forward. We were able to complete our purchase in minimal time without any hassle and left the dealership with the car we wanted. More