Hyundai of St Augustine

I wanted to look at a Hyundai after hearing good things about their automobiles and warranties. I had dreaded looking for an automobile, but Richard Roberts made the process a pleasant one. He was very k about their automobiles and warranties. I had dreaded looking for an automobile, but Richard Roberts made the process a pleasant one. He was very knowledgable but not pushy in any way. He answered all my questions and was able to give me exactly what I wanted. He took the time to show me all the features of my new Elantra, even on a busy day. I would definitely recommend both the dealership and Mr. Roberts to my friends. More

We had decided on the car - a Genesis - before we went, but the combination of professionalism + friendliness was unique. The entire process from "getting acquainted" to test drive to obtaining the car and but the combination of professionalism + friendliness was unique. The entire process from "getting acquainted" to test drive to obtaining the car and closing on the financing couldn't have been handled any better. More

Often times you find yourself faced with having to buy a vehicle that was not planned. I live in Jacksonville and visited the dealerships here and looked at stock. First of all, there was no stock unless y vehicle that was not planned. I live in Jacksonville and visited the dealerships here and looked at stock. First of all, there was no stock unless you count having to scale a 7 foot fence to see what was behind it. Oh yes, I almost forgot about the phone calls. I spent a lot of time on hold or disconnected. Sometimes they were just rude and said if I wanted to come to the dealership and look around, they would be glad to help me. What happened to customer service? I work in a customer service related field and can only imagine what would happen if I told a potential client to come to my office and look at square footage for a rental home, I would have no customers at all! I was almost ready to give up and just go back to a Toyota. For most of my life, I have always purchased Toyota vehicles. With their recent recalls, I wanted to make sure I purchased a vehicle that I did not have to worry about receiving a recall letter on. I decided to pull up the St Augustine web site on a Sunday afternoon. I called and talked with Paul. Paul explained some of the features and even though he was closing, he took the time to let me know that a White Elantra Limited with Leather was not readily available and I might have to go on a waiting list. He also let me know that he had a Black Elantra Limited and invited me down to take a look at it. After much thought and decision making, on Tuesday morning I decided I would just go to the dealership and visit with Paul and take a look at this car he had. I was not in a position to go on a waiting list. The greatest thing happened before I ever left my office. Paul called me and told me had some good news. He stated that the carrier had come in and they had delivered two white Elantras that the dealership was not expecting. One was an Elantra Limited with leather seats. Needless to say, I was in St. Augustine within two hours and on my way home by 6 p.m. with a brand new car. The entire atmosphere at the St. Augustine dealership made you feel important. I cannot say enough good things about Paul. He is such a great asset to your dealership. Although he had an appointment scheduled, he gladly handed them off to another salesperson and continued on with me. When completion of one customer becomes more important than making multiple sales speaks volumes. I really do love my Elantra Limited. It is so much fun to drive and the leather seats make it easy for me to get in an out of since I do have some muscle issues. I look forward to visiting with everyone when I return for my scheduled maintenance. I would highly recommend the St Augustine Hyundai dealership to anyone who wants to be treated fairly. They work hard to meet your needs on trade in as well as your price expectations on your new vehicle. Customer Service is alive and well at the St. Augustine Hyundai dealership. A Loyal Customer Nora More

Our salesman, Walter Brooks was not pushey & very knowledgeable about the cars. It was very nice to have a salesman you can talk to and not have him push try to push you in to buying before you are r knowledgeable about the cars. It was very nice to have a salesman you can talk to and not have him push try to push you in to buying before you are ready. What a nice buying experience.I would like to add how great it was to deal with one person and not have 2 or 3 people trying to Bull Dog you in to buying. More

It was a very pleasant buying experience. The sales staff was very friendly and accommodating, and the negotiating experience was the most pleasant I've ever had. I would recommend this dealership. staff was very friendly and accommodating, and the negotiating experience was the most pleasant I've ever had. I would recommend this dealership. More

I drove over 70 miles to visit Hyundai of St. Augustine, and after dealing with their excellent service, I would have been happy to drive twice as far. When I first contacted the dealership, their conta and after dealing with their excellent service, I would have been happy to drive twice as far. When I first contacted the dealership, their contact was friendly and helpful. This service continued as I went through the process of purchasing a 2012 Hyundai Elantra. Roosevelt was professional and didn't engage in any of the annoying and tiresome sales tactics that are too common in car sales. He was funny, friendly, and knowledgable. I would highly recommend Hyundai of St. Augustine, and for even more of a sure bet, ask for Roosevelt! More

I was very surprised at the ease of the sale. No smoke-n-mirrors, no tireless haggling, only straightforward information and attitudes. The overall experience was very refreshing to say the least. smoke-n-mirrors, no tireless haggling, only straightforward information and attitudes. The overall experience was very refreshing to say the least. I've spent hours and hours at various dealerships haggling over the minute details before they were covered up in financing, but not here. I was prepared for an hour and it took 10 minutes. Bought a used saturn outlook and spoke with the gentleman(Jimmy) who looked over the service work-very straightforward. David was to the point and honest with the pricing. Jimmy in finance was very cordial and offered all the pertinent questions. They all took it a step further when the deal was done to direct us to a local mexican restaurant they frequented often. Needless to say that was also a treat as we had family with us. Great food and service and an extra step of customer service to show their appreciation they also notified the restaurant via Wade about our recent purchase and was offered a free dessert. They said the dealership was small, but I've gotten big service from them so far. More

We have been looking for a used car for over 1 year. We live in the Orlando area, so of course that is where we looked. On a trip back from Jacksonsville we stopped at Hydundai of St Augustine. Paul Smath live in the Orlando area, so of course that is where we looked. On a trip back from Jacksonsville we stopped at Hydundai of St Augustine. Paul Smathers took care of us. It was such a positive experience. I am not exaggerating to say that at least 5 times we sat down at other dealerships to "make the deal." We had done our homework and knew the value of a car. This was the first dealership to close it with us. I want to personally thank Paul Smathers and also the Sales Manager, Jimmy Feliciano. Both made this such a good experience. I feel Paul went the extra mile. The gas tank was bone dry and Paul made sure we left with a full tank of gas. We ended up purchasing a 2004 Sonata and everyone is happy! I am not surprised this is ranked as the # 1 dealership- they know how to work with people. Great job! Terry P Orlando More

I had been searching for a new vehicle for quite some time and over the course of many visits decided get my car at Hyundai of St. Augustine due to the hospitality and patience of the different car sales time and over the course of many visits decided get my car at Hyundai of St. Augustine due to the hospitality and patience of the different car sales associates I interacted with. I was given as much time as I needed to make up my mind between the Sonata and Elantra, and after several months of visiting other dealerships testing out different cars, I decided that Hyundai of St. Augustine had earned my business. David and the other staff made the process of leasing my vehicle extremely simple and straightforward, as well as having the process completed quite efficiently. Overall, I rate the experience of leasing my car through Hyundai of St. Augustine as extremely positive, and will highly recommend the dealership to others. More

David and the entire staff were very friendly and helpful. I'm very happy with the high level of customer service that I received. Thanks! helpful. I'm very happy with the high level of customer service that I received. Thanks! More