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Hyundai of St Augustine - Service Center

St. Augustine, FL

4.7
1,141 Reviews
Call Service Center (904) 797-7800

1,141 Reviews of Hyundai of St Augustine - Service Center

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March 28, 2024

I brought my vehicle in for an oil change, tire rotation and regular check up. It always takes too long for an oil change, but I know this in advance. We were early for the appointment, and wound up being a More

by MBODY17
Recommend Dealer
Yes
Employees Worked With
Mirena Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mirena Napier
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Mar 28, 2024 -

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We will continue to work harder and smarter everyday to improve the guest experience. We sincerely appreciate your loyalty over the years to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 28, 2024

I need to apologize, it was the roof rack making the noise. You were right I was wrong More

by uniquelyrebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tunde O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coben Balch
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Mar 29, 2024 -

Hyundai of St Augustine responded

Thank you for the 5 star rating. I am glad the team was able to work with you to address your concerns. We will continue to work harder and smarter to improve the experience for our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 27, 2024

Mirena Napier is an outstanding service representative who always takes care of my vehicle needs in a professional and timely manner. The new location is fantastic. More

by tbhulka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mirena Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am so glad to hear you enjoy working with Mirena, she is a valuable member of our team. We appreciate your patience and understanding as we were under construction of our new facility to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 26, 2024

John is GREAT driver and person,, always puts a smile on my face, he has a great attitude More

by Hak1049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mirena Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tunde O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Stephens
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Mar 26, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoy spending time with John, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 25, 2024

I had to drop off my daughter's car to be serviced. John did a fantastic job getting me back home from the dealership! More

by phillip.robertson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoyed working with John, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 23, 2024

Always trying to make things as seamless as possible. Glad they were to expand making it easier for all of us. More

by richardflores
Recommend Dealer
Yes
Employees Worked With
Tunde O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tunde O'Connor
Report | Print
Mar 23, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoyed our new facility, we appreciate everyone's patience and understanding as we were under construction. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 23, 2024

Pleasantly supportive with the service that I received, they were able to take me a day early and was done in no time . Very friendly and knowledgeable More

by JTS050266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Frickenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 23, 2024

much longer drive. . busier area waiting too long with an appointment for an oil change More

by DERPLA115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mirena Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2024 -

Hyundai of St Augustine responded

My sincere apologies that your wait time was longer than expected. I appreciate you bringing this to my attention so that may team and I may review our processes and find ways to be more efficient. Our goal at Hyundai of St. Augustine is to work harder and smarter everyday to improve the experience for our valued guests such as your self. I sincerely appreciate your understanding as we grow as an organization. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 22, 2024

Oil change appt 11:40, had them check ignition, sticking, Didn't get out of there till about 2:00!!! Had to ask where and what was going on with my car. No communication, not happy. More

by bonstog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Torres
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Mar 22, 2024 -

Hyundai of St Augustine responded

Our sincere apologies for the level of service you received from our team. That wait time and lack of communication is unacceptable and not in line with our company policies and procedures. We appreciate you providing this valuable feedback so that my team and I may review where the breakdown in our processes took place and how we can prevent this from happening in the future. My service director, Joe King, would like to learn more about your experience so he can address your concerns personally. His direct email is joeking@hyundaiofstaugustine.org. He is out of the office until Monday, March 25th, but will follow up with you as soon as possible after receiving your email. We strive to continuously improve on a daily basis to better serve our valued guests. We appreciate your understanding as we grow as an organization. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 22, 2024

It took a couple tries figuring out what was actually wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augus More

by shannonhays94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Frickenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mirena Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sylvester Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coben Balch
Report | Print
Mar 22, 2024 -

Hyundai of St Augustine responded

Thank you for the 5 star rating. I am glad to hear that the team was able to address your concerns, although we apologize it took longer than expected to diagnose your vehicle. We will work continuously everyday to improve our organization in everyway to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

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