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INFINITI OF DENVER

Aurora, CO

Overview
Employees
Reviews
Vehicles
4.8
1,074 Reviews
INFINITI OF DENVER is your destination for a new and luxury pre-owned INFINITI vehicles. We are conveniently located 3.9 miles east of I-25 and Hampden as it turns into Havana. Since 1993 our dedicated and knowledgeable sales and service team continue to provide the highest level of customer service. Choose INFINITI OF DENVER for all of your automotive needs. Our award winning Service department is open six days a week to repair your INFINITI. As a convenience to customers searching for INFINITI OEM parts INFINITI OF DENVER parts eStore is accessible 24 hours a day and can be delivered to your home. Positioned along Havana St, our luxury dealership is centrally located on the Denver/Aurora border, 5 minutes from the Denver Tech Center and 10 minutes from downtown Denver. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! For interactive driving directions and other contact information. We look forward to serving you!
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2990 S Havana St

Aurora, CO

80014

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Showing 1,074 reviews

September 09, 2024

Good professional service I just had a turbo failure in my q50 and it was detected during a regular oil change The dealer changed the turbo without charge, it was under warranty and they lend me a car for More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
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Sep 09, 2024 -

INFINITI OF DENVER responded

Hector - thank you for taking the time to let us and others know about your visit with our Service Department at INFINITI OF DENVER. Our goal is to exceed your expectations every time. Sounds like we did just that. I am glad you enjoyed our complimentary loaner program. We appreciate you trusting us for all your automotive needs.

September 03, 2024

They took care of the problem and found a couple more things that needed to be fixed while they were at it, thank you! More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
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Sep 06, 2024 -

INFINITI OF DENVER responded

Jessica, we are so pleased you enjoyed your visit to INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. Jeremy will be thrilled. We are so happy to have you as a customer and we look forward to seeing you in the future. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

September 03, 2024

Infiniti of Denver's service dept always treats my car with loving care. Easy to work with, from scheduling, to communication, to their prompt and friendly valet service. More

by Karli
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
Report | Print
Sep 06, 2024 -

INFINITI OF DENVER responded

Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We really appreciate your feedback and your kind words. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that.We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 31, 2024

I had my vehicle towed there after hours, and it was inspected and ready early the next day. The dealership is transparent and honest, and their customer service is outstanding. More

by Jenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

INFINITI OF DENVER responded

Jenger- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. The team will be thrilled that you found our customer service outstanding. We love it. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 30, 2024

Had my 2009 G37x fixed there. I had a great experience. They certainly made me feel like VIP. More

by Ivan Narro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
Report | Print
Aug 31, 2024 -

INFINITI OF DENVER responded

Ivan - We just love this review. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy and the team will be thrilled about your kind words. We're committed to providing the best possible service to our customers and your review is a testament to that. We are glad we made you feel like a VIP! We are so happy to have you as a customer and we look forward to seeing you in the future.

August 29, 2024

Jeremy and his team are always helpful, reliable and very communicative. I will continue to use Infiniti of Denver. More

by Conrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
Report | Print
Aug 31, 2024 -

INFINITI OF DENVER responded

Conrw -Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy will be excited about your kind words. We think he is pretty special, also. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 24, 2024

Fairly disappointed that my car was returned unwashed, especially after a nearly $300 routine maintenance bill. More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

INFINITI OF DENVER responded

P - Thank you for letting us know about your experience. We are so sorry about the vehicle not being cleaned after your service. We take pride in providing exceptional service to our customers and we're disappointed to hear that we didn't meet your expectations. We will be reviewing our processes to see where we can improve. Also, if at anytime you are in our area - please bring us your vehicle and we will wash and vacuum your vehicle complimentary and without any additional services. We hope you will give us a chance to make it right. Thank you for your candor. We greatly appreciate it.

August 21, 2024

Service was fast and efficient. Everyone was friendly and courteous, and Dominic was super and helpful. More

by mel.wedgle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Roberts
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Aug 24, 2024 -

INFINITI OF DENVER responded

Hi Mel.wedgle, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! Dominic will be excited about your kind words. We think he is pretty special, also. Mel.wedgle, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 20, 2024

Staff was wonderful helpful and knowledgeable. Answered all my questions showed me the cars. No pressure wonderful. More

by Barbg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leshun Veasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

INFINITI OF DENVER responded

Barbg- Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We are glad to hear your found the process wonderful. Your review will help other customers make informed decisions and we can't thank you enough for that. We will let the team know about your kind words. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 20, 2024

Would have been 5 stars but I was told my fluids would be topped off and they would give it a quick wash and vacuum. Inside was not vacuumed and I still get a warning light that I am out of window wash. Als More

by lbgmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Roberts
Report | Print
Aug 23, 2024 -

INFINITI OF DENVER responded

Ibgmo- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed all expectations and it sounds like we missed the mark on several fronts. Our service manager, Tim is anxious to talk with you. Because if your review handle it is a bit difficult to find out your name. So at your earliest convenience, can you call him at 303-671-6000 and ask for Tim?

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