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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
909 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 909 reviews

August 01, 2024

My sales representative Dan really made our deal happen it was a great experience purchasing my vehicle. More

by migs.gk2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that Dan made your vehicle purchase a great experience. It’s wonderful to know that he was able to help make the deal happen smoothly. If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new vehicle! Best Wishes, INFINITI Of Orland Park

August 01, 2024

The service was great being my first time visiting. I was pleased that I was able to schedule an appointment and get right in and address the concerns I had. More

by CHERYLWASHINGTON46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that your first visit was a great experience and that we could address your concerns promptly. We’re pleased that the appointment scheduling worked smoothly for you. We look forward to serving you again and ensuring your future visits are just as positive. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

July 30, 2024

Every thing was done in a professional and timely manner. Ms Tenton was extremely knowledgeable of the job and gave excellent customer service. I will be bringing my car to this location on a regular basis More

by GBLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that everything was done professionally and in a timely manner. We look forward to seeing you regularly and are here to ensure your car continues to receive the best care. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 27, 2024

Just great service. service dept did a wonderful job keeping me informed every step of the way. More

by SMOKEYJOE7920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re delighted to hear that our service department did a wonderful job keeping you informed every step of the way. Providing clear communication is important to us, and we’re glad it made your experience positive. If you need anything else or have further questions, we’re here to help. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

I was pleased overall but it just took longer than I was expecting. I'm satisfied. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you’re satisfied with the service overall. We apologize for the longer wait time and appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

Great service! Mike is always informative and proactive when it comes to the care of my vehicle. More

by SFISHERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that Mike consistently provides informative and proactive care for your vehicle. Our team takes pride in ensuring the best service possible, and it’s wonderful to know that Mike’s efforts have made a positive impact. We look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

July 26, 2024

Had a better experience than the last visit service was quick and clean A1 see y'all on my next visit More

by NATHANHILL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that your recent visit was better than before and that you found the service quick and clean. We look forward to seeing you on your next visit and appreciate your continued support. If you need anything in the meantime, just let us know! Best Wishes, INFINITI Of Orland Park

July 20, 2024

Great service from the 2 ladies at the service desk! They took the time to answer all my questions and my car was cleaned very well. The one complaint I have is that my car was returned to me with the c More

by JAVAMMUSIC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that you received great service from the team at the service desk and that your car was cleaned well. We apologize for the inconvenience regarding the climate control, mirrors, and seat positions. We understand how important it is to have your vehicle returned just the way you left it. We’ll make sure to address this with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park

July 20, 2024

Our sales rep Dan, along with manger Ed and business manager Luke made our experience a pleasure. Stress free car buying - no pressure and no upsells - very professional and friendly. I HIGHLY recommen More

by normbrown99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schedler
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Dan, Ed, and Luke made your car buying experience a pleasure. Providing a stress-free, professional, and friendly environment is our goal, and it’s great to know that we achieved that for you. We appreciate your high recommendation and look forward to assisting you again in the future. Enjoy your new vehicle! Best Wishes, INFINITI Of Orland Park

June 30, 2024

I appreciate the loaner vehicle really help me out. While , my car was being serviced and the communication was great. I will recommend infinity two my family in Friends . Thanks again. More

by SHERRYW414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad the loaner vehicle was helpful and that you had a positive communication experience while your car was being serviced. Your recommendation means a lot to us. If there's anything else we can do for you or your friends and family, please let us know. Thanks again! Best Wishes, INFINITI Of Orland Park

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