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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
883 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 883 reviews

November 01, 2023

I can't say enough good things about the service department, and Mike Cescato! Thank you for all of your help! More

by robcorlog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
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October 30, 2023

Very satisfied with the attention I received while renewing a lease. Leasing consultant kindly guided me through the process with ease. Thank you Infiniti. More

by CMOTERO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to hear that you had a positive experience while renewing your lease with Infiniti. It's great to know that the leasing consultant provided you with the attention and guidance you needed, making the process easy and enjoyable. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing Infiniti, and we look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

October 30, 2023

I enjoy brining my vehicle to this location because I receive Fast and Great customer service! More

by TORRIEV22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to hear that you appreciate our fast and great customer service! Your satisfaction is our top priority, and we look forward to serving you with the same level of excellence in the future. Thank you for choosing us for your vehicle needs! Best Wishes, INFINITI Of Orland Park

October 29, 2023

Fantastic! Took me on time, Michael was outstanding again. Reviewed in detail services I needed. Escorted me to waiting area and kept me informed throughout the More

by PHILIP.LERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael who took my car. Best experience ever. Very responsive and attentive.
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Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to receive your fantastic feedback! It's wonderful to hear that Michael provided outstanding service, explaining the services in detail and keeping you informed throughout your visit. We're also delighted that your car looked brand new and that the services were delivered promptly and without any issues. Your satisfaction is our priority, and we appreciate your kind words. If you ever have more feedback or need further assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you with excellence on your next visit! Best Wishes, INFINITI Of Orland Park

October 28, 2023

Dan & Joe provided top notch customer service and responsiveness. Joe was excellent at explaining everything. More

by JILL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
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Oct 30, 2023 -

INFINITI Of Orland Park responded

We're delighted to hear that Dan and Joe provided you with top-notch customer service and responsiveness. It's wonderful that Joe excelled at explaining everything to your satisfaction. Customer education and service are important to us, and it's great to know that you had a positive experience with our team. If you have any more questions or need further assistance, please feel free to reach out. Your feedback is appreciated, and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

October 28, 2023

Purchased a car last week. Had to bring it in due to the low oil indicator coming on. My salesman Joe Ruiz made sure I was able to get my car serviced ASAP More

by tinia.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Joseph Ruiz
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Oct 30, 2023 -

INFINITI Of Orland Park responded

It's great to hear that Joe Ruiz, your salesman, went the extra mile to ensure your car was serviced promptly when you encountered the low oil indicator issue. Customer service and satisfaction are essential to us, and we appreciate Joe's dedication to making sure your concern was addressed promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you, and we hope you enjoy your new car trouble-free. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

October 27, 2023

Shout out to Natalia at Zeigler Infiniti! ! Thank you so much for being such an awesome sales associate. You were patient, knowledgeable, understanding, and hilarious!! I greatly appreciate yo More

by Cyrionstreasures
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Mimi Nofal, Moe Rashid
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Oct 27, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience. We're proud to have Natalia as part of our team, and it's clear that she provided you with exceptional service. Natalia's patience, knowledge, understanding, and humor make her a standout sales associate, and we're delighted to hear that you had a smooth and enjoyable purchasing experience. Your satisfaction is our top priority, and we're so pleased to have met your expectations. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new Infiniti, and once again, much gratitude for choosing us! Best Wishes, INFINITI Of Orland Park

October 27, 2023

Infinity of Orland Park was great! They were very respectful of my time, provided a great deal for the car we wanted and JP provided a very informative test drive to close the deal. More

by mmatthys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Basic, Joseph Ruiz
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Oct 30, 2023 -

INFINITI Of Orland Park responded

It's wonderful to hear about your positive experience with Infinity of Orland Park! We're delighted to know that they were respectful of your time, offered a great deal on the car you wanted, and that JP provided an informative test drive to seal the deal. Switching to a new vehicle, especially after 20 years and a growing family, is a significant milestone, and it's fantastic to hear that driving out of the dealership in your new QX60 marks the beginning of a new era for you and your wife. We appreciate your business and wish you many enjoyable journeys with your new wheels. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

October 26, 2023

Great service, attentiveness and quality cars on the lot Ashley has a great personality, she’s patient, and knowledgeable More

by halematownsend
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley L, JJ Vock
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Oct 27, 2023 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our service and the quality of cars on our lot. Your satisfaction is our priority, and we're pleased that you had a great experience. Best Wishes, INFINITI Of Orland Park

October 24, 2023

My service technician was excel with however I made an appointment for 1:30 I did not leave until 4pm. What's the point of making an appointment if you have to wait almost 3 hours to be serviced More

by TASHA_HUGHEY115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 27, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the delay you experienced despite having made an appointment for 1:30. Your time is valuable, and we understand your frustration with the extended wait. This is not the level of service we aim to provide, and we appreciate your feedback. We will review our appointment scheduling and service processes to ensure that this issue is addressed. Your comments help us identify areas for improvement, and we take them seriously. If there's anything specific you'd like to discuss or if you have any further concerns, please feel free to reach out to our customer service team. Your feedback is important to us, and we are committed to providing a more efficient and pleasant service experience in the future. Thank you for your patience and for choosing our services. Best Wishes, INFINITI Of Orland Park

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