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INFINITI Roseville - Service Center

Roseville, CA

4.7
245 Reviews

245 Reviews of INFINITI Roseville - Service Center

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June 05, 2025

The service team was very professional and Miguel, in particular, was very affable: he LISTENED to what I told him and acted accordingly, keeping me informed along the way. It was quite simply an enjoya More

by TAUTOG199
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel
June 03, 2025

Jairo Gutierrez is following up on a very serious issue with the Goodyear tires I previously purchased at Infiniti of Roseville. I very much appreciate all Jairo’s efforts and am looking forward to hearing More

by JDEMARCO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad to hear Jairo is taking wonderful care of you and resolving any issues. We are always here if you need anything and we look forward to continuing to serve you.

June 03, 2025

They were prompt in greeting me when I arrived. They called me by name right away which was impressive. Very friendly and kept me updated as my car was being worked on. More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

INFINITI Roseville responded

Thank you for the amazing review! We are so glad you had an excellent service experience with us. We look forward to continuing to serve you.

June 02, 2025

I live about 75 min. from the dealership. They had some parts and were able to do the work but some parts were on back order about 3 to 4 weeks. Took the car back when th More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

INFINITI Roseville responded

Jim, Thank you for the positive review! We look forward to continuing to assist you.

May 30, 2025

Great experience. The team was very professional and helpful. All the items were checked and serviced as needed. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

INFINITI Roseville responded

Sam, Thank you for the 5-star review! We are so glad you service visit went great! We look forward to continuing to assist you.

May 25, 2025

Service department always professional, courteous and knowledgeable. Work is completed when and as promised. Dan Chastain does an excellent job making sure everything is correct. More

by JDEMARCO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

INFINITI Roseville responded

Thank you for your kind words and continued trust in our service department! We’re proud to hear that our team consistently delivers professional, courteous, and knowledgeable service. Dan Chastain will be especially pleased to know his efforts to ensure everything is done right are appreciated. We look forward to serving you again and making sure your vehicle stays in top shape!

May 24, 2025

The service advisor was excellent and I received my car in the promised time. Thank you More

by DB16115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

INFINITI Roseville responded

Thank you for your kind words! We’re delighted to hear that your service advisor provided excellent assistance and that your car was ready right on time. We appreciate your trust and look forward to serving you again!

May 24, 2025

Very helpful they took care of all things that I needed to get done. The appointment was very easy and the staff was amazing. More

by MANI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad your service visit was a great one! We look forward to the next time we can assist you.

May 22, 2025

Great service and reliable , would recommend to anyone that owns an Infiniti vehicle to get service done here More

by VITALIYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you.

May 21, 2025

Jairo, is one great asset to Roseville Infiniti. He took care of me and my car. He got me in and out and kept me in loop with the progression of my repairs. He also took care of all the recalls my c More

by Cliff Lowrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI Roseville responded

Cliff, Thank you so much for your wonderful feedback! We’re thrilled to hear that Jairo provided you with such outstanding service during your visit. We’re especially glad he was able to address all your vehicle’s needs, including the recalls, and ensure everything was handled with care. Jairo truly is a valued member of our team, and your recognition means a lot. Thank you again for trusting us—we look forward to serving you again in the future!

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