INFINITI Roseville - Service Center

The staff in the service department is awesome. They really care about the customer and make it so easy and accommodating. They really care about the customer and make it so easy and accommodating. More

Jairo was great to work with. He made sure to listen to, and address all of my concerns with the new car. He made sure to listen to, and address all of my concerns with the new car. More

Dan is fantastic, he’s always informative, professional and willing to convey what needs to be done, the right way! and willing to convey what needs to be done, the right way! More

They kept me updated on my car. Dan was very friendly and professional. The service was done in the time period they quoted. Dan was very friendly and professional. The service was done in the time period they quoted. More

This was my first visit to your new location. Dan Chastain not only helped with my service needs but he made sure I knew the lay of the land. That is, where the customer lounge and cashier were Dan Chastain not only helped with my service needs but he made sure I knew the lay of the land. That is, where the customer lounge and cashier were located. He was very helpful. More

Compared to other dealer service departments I think Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Espe Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Especially under the vehicle and suspension. More

I have no idea about the rest of the dealership, as this was the first interaction I have had here or with any Infinity in over 10 years as a result of a total loss of trust with a prior (different) Infinit was the first interaction I have had here or with any Infinity in over 10 years as a result of a total loss of trust with a prior (different) Infiniti dealership (sales and service). The most important relationship with any dealership for most of us is the trust we have (or don't have) with the Service Manager. For certain, this is true for me. Dan Chastain, Service Manager at Roseville Infiniti was exceptional. He addressed my issues, treated me with respect and what recognized that I actually know something about cars myself. Dan made sure my needs were met without any upselling or manipulation -- just the relevant facts -- presented clearly and concisely! The work was done quicky and I was kept informed prior to, during and after the service work was done. I felt I was treated with honesty and respect and by a very knowledgeable service manager and service team. Thank you, Dan! My 1997 Q45 keeps on going strong after 28 years and over 250K miles, but you and the service team at Roseville Infiniti put Infiniti back on my consideration list for my next car when that day comes! Thank you! More

My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been going here for years and Highly recommend their service department. 5 Star - please commend these employees!!!! More

Jairo, was very helpful customer service was excellent took care of my situation with no problem and it was a handful he answered my questions and your team pulled through with the repair appreciate it aw took care of my situation with no problem and it was a handful he answered my questions and your team pulled through with the repair appreciate it awesome job More

Marco, Dan, Alyssa, and the rest of the Infiniti Roseville team are the best. They always go above and beyond to ensure my vehicle is in top running order and they wash and vacuum it for me too! Roseville team are the best. They always go above and beyond to ensure my vehicle is in top running order and they wash and vacuum it for me too! More