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INFINITI Roseville - Service Center

Roseville, CA

4.7
229 Reviews
Call Service Center (916) 633-1120

229 Reviews of INFINITI Roseville - Service Center

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January 08, 2025

Micah was wonderful! Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He More

by CARRIEFKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

INFINITI Roseville responded

Thank you so much for your wonderful review! We're thrilled to hear that Micah was able to provide such excellent service and keep you informed every step of the way. His communication and attentiveness are exactly what we strive for, and it's great to know that he made your experience smooth and stress-free. We’ll be sure to pass along your kind words to him! We're grateful for your trust and look forward to assisting you again whenever you need service or repairs in the future. Thanks again for choosing us, and we’ll be happy to have Micah help you next time!

January 04, 2025

I have been going to this dealership since buying both our car - they are great More

by AMJ_ROONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

INFINITI Roseville responded

Thank you for your continued trust and loyalty! We're thrilled to have been your go-to dealership since purchasing your cars. It means so much to us that you've had great experiences, and we look forward to continuing to provide excellent service. See you next time!

January 02, 2025

Mathew went over and above to help solve my issue and he did a great job More

by Anoyntd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

INFINITI Roseville responded

Thank you for the positive review! We are so glad Mathew was so helpful during your service visit with us. We look forward to the next time!

January 01, 2025

Dan Chastain is my service provider and so far he has done a remarkable job to ensure all My vehicle’s needs are met. He is patient, thorough, professional and kind. Thanks Dan for always accommodating More

by shareenkhan74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

INFINITI Roseville responded

Thank you for sharing such a kind review! We're so pleased to hear that Dan Chastain has consistently provided you with outstanding service. His patience, thoroughness, professionalism, and kindness truly make a difference, and we’re thrilled to know he’s been able to meet all your vehicle’s needs. We’ll be sure to pass along your appreciation to Dan. Wishing you a wonderful New Year as well, and we look forward to continuing to assist you in the future!

December 29, 2024

Mathew was great and I appreciated the service team’s attention to a paint issue I had. More

by DCULP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

INFINITI Roseville responded

Thank you for taking the time to leave a review! We're so glad to hear that Mathew was able to provide excellent service and that our team took great care of the paint issue you experienced. We truly value your satisfaction and are committed to ensuring every detail is addressed. If you ever need any further assistance, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

December 26, 2024

Since Elk Grove Infiniti closed, I had to come to this location for warranty repairs. They greeted me when I arrived and was helped within 30 minutes. Let the service advisor know about my problems and we More

by PAK.VANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

INFINITI Roseville responded

Thank you for your loyal INFINITI business. We are so happy to hear the service team took great care of you. We look forward to being here for all your servicing needs.

December 24, 2024

Great, efficient, effective service. Timely communication. Adaptable to customer needs. Convenient drop off and pick up More

by cwyckd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

INFINITI Roseville responded

Thank you for your positive feedback! We’re so glad to hear that you had a great experience with our service team. We strive to provide efficient, effective, and convenient service that meets our customers' needs, and it’s wonderful to know we hit the mark for you. We truly appreciate your business and look forward to assisting you again in the future!

December 23, 2024

Very courteous, trustworthy and effecient service by Dan Chastain always makes it a great visit.. More

by VONHOFD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your 5-star review with us! We are happy that Dan has been able to make your visits with us great ones. Wishing you many more happy miles to come!

December 21, 2024

The dealership was very clean under the circumstances and Jairo took care of everything that was needed. Thanks More

by ldg12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We are so happy to hear that Jairo was able to help you and give you 5-star service. We look forward to a long-lasting relationship!

December 21, 2024

Our first experience was not so good. There was no communication for a broken door lock. It took months to get our brand new car fixed. Then our schedule oil change took many hours. But o More

by hadibusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your experience. I sincerely apologize for the lack of communication on your door lock issue. We are so happy to hear Micah proved to you our dedication to a high level of service is our commitment. If you ever need anything, please don't hesitate to contact our Executive Manager, Marco Buscaglia at 916-216-8386.

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