Back

INFINITI Roseville - Service Center

Roseville, CA

4.7
245 Reviews

245 Reviews of INFINITI Roseville - Service Center

Sort by
November 15, 2024

Micah was very helpful in explaining all out options and his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was th More

by Cory Matz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bermudez
Nov 18, 2024 -

INFINITI Roseville responded

Cory, Thank you so much for your kind words! We're so glad to hear that Micah provided excellent service and was able to help with your key fob situation. It means a lot to us that you've been a loyal customer for over 5 years, and we're thrilled to hear that Micah is the best service advisor you've worked with during that time. We'll be sure to pass along your A+ feedback to him – he’ll be so happy to know his efforts made such a positive impact. We look forward to continuing to serve you for many more years to come!

November 14, 2024

I am always pleased with Matthew every time I come in. He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the s More

by ASHLEYLACH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

INFINITI Roseville responded

Ashley, Thank you for taking the time to share your experience and for recognizing Matthew's dedication to his customers. We're thrilled to hear he's made such a positive impact on your visits. However, I’m truly sorry for the extended wait time you experienced during your recent service. We understand how valuable your time is, and we apologize we didn't meet your expectations. Please know that we're actively working on improving our service efficiency to ensure quicker turnaround times. Your feedback is essential to helping us make these improvements. If there’s anything we can do to address your concerns directly, please don’t hesitate to reach out to our Service Manager, Michael Jeffries. We’d love the opportunity to restore your confidence in our service. He can be reached at (916)770-8400

November 13, 2024

Always very helpful and thorough. They are excellent and get things done as expected. Also, they communicate with updates and pics to help with anything that comes up too. More

by CORDIER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

INFINITI Roseville responded

Thank you so much for your kind words! Keeping you informed and updated is important to us, and we're glad that the photos and communication made the process easier for you. If there's ever anything more we can do, please don't hesitate to reach out. We appreciate your trust and look forward to helping you again in the future!

November 12, 2024

The service department is a primary reason we continue to purchase Infiniti vehicles. We find people like Micah to be helpful and professional and the tech team in the background seem to perform the services More

by ALICCIARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

INFINITI Roseville responded

Thank you for your continued trust in us and for choosing INFINITI! We’re honored to be a part of your experience and thrilled that our service team, especially Micah and our dedicated technicians, consistently deliver the professionalism and quality you’ve come to expect. It’s wonderful to know that our team’s efforts contribute to your loyalty to the INFINITI brand. We look forward to keeping your vehicles in top condition for many years to come!

November 11, 2024

Matthew did a good job and handled the issues in a timely manner. Fifteen words is too long. More

by MPJDOM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Matthew! He really is amazing! We appreciate your business and wish you many happy miles ahead!

November 11, 2024

Micah was very helpful throughout the whole process kept me updated on everything as well as giving me valuable information for properly taking care of my vehicle More

by STEFONEVANS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

INFINITI Roseville responded

Thank you for sharing your experience with us! We're so pleased to hear that Micah provided helpful support and kept you well-informed every step of the way. We’ll be sure to pass along your kind words to Micah, and we look forward to serving you again in the future!

November 11, 2024

I enjoy bringing my car into Infiniti Roseville for maintenance. They’re always very helpful and professional. And my car is always returned to me nice and clean. I love it! More

by JASMINB29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

INFINITI Roseville responded

Jasmin, Thank you for your wonderful feedback! It’s our goal to provide helpful, professional service and to return your vehicle in top condition. We're thrilled you appreciate the care we put into your experience, and we look forward to seeing you again soon!

November 10, 2024

So thankful for the way they took care of my issue …correct , quick and helpful More

by Bruce
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

INFINITI Roseville responded

Bruce, Thank you for the 5-star review! We are so glad to hear that your visit was seamless and efficient. We look forward to the next time we can assist you!

November 10, 2024

10/10 experience Micah was amazing and had awesome communication about my vehicle status and what needed to expect next visit More

by PMONEYYY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad Micah ensured your experience was seamless and efficient. We appreciate the kind words and look forward to continuing to serve you!

November 10, 2024

The Roseville dealership was easy to locate. Upon my arrival/finding parking looked confusing due to construction, however a very nice representative greeting me as soon as I got of car and took More

by LOPEZGLENDA34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

INFINITI Roseville responded

Thank you so much for sharing your experience with us! We're thrilled to hear that we were able to make your visit as smooth and efficient as possible. Dan is indeed a valuable member of our team, and we're glad to know that he was able to assist you with such care and empathy during a stressful time. Your kind words mean a lot to us, and we hope everything is going well with your husband. If you need anything else in the future, please don't hesitate to reach out. Wishing you and your family all the best! 😊

...
16
...