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INFINITI Roseville - Service Center

Roseville, CA

4.7
245 Reviews
Call Service Center (916) 633-1120

245 Reviews of INFINITI Roseville - Service Center

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November 04, 2024

They were great to get me in and out and take care of the recall issue I was bringing my car in for More

by MFALCON8907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for the positive review! We are so glad you had a quick and efficient visit to our service center. We look forward to the next time we can assist you!

November 04, 2024

Tried very hard to make it right for me coming from Galt. Checked car while I waited to see what the service entailed. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Barb, Thank you for the 5-star review! We are so glad we could be here to assist you, we look forward to the next time!

November 04, 2024

Micah is fabulous! !! Very helpful and responsive. Still did not have the tire alerts reset after several visits. More

by tonillipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bermudez
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Micah! We are so glad he left such a lasting impression. He really is amazing and we're so fortunate to have him on our team! We look forward to the next time we can assist you!

November 04, 2024

Tech communicated w/ updates, service was timely (waited for car), waiting area was clean, no one tried to sell me anything i didn’t need! More

by KIERNORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

INFINITI Roseville responded

Thank you for your amazing feedback! We're so glad you had a wonderful service experience with us. We look forward to the next time we can assist you!

November 04, 2024

Over all customer service and service advisor did excellent job on helping us with our vehicle More

by Sony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

INFINITI Roseville responded

Sony, Thank you for the 5-star review! We are so glad our service team took such amazing care of you and your vehicle during your service visit. We look forward to the next time we can assist you!

November 03, 2024

Everything was great with no issues. Thank you for the quick response and service. I plan on coming back. More

by FNAJERA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for the positive review! We are so glad you had a wonderful experience with us! Amazing customer service is our top priority and we're happy to hear we hit the mark! We look forward to the next time we can assist you!

November 02, 2024

Matthew is the best service advisor I have ever hd the pleasure of working with. He explains everything thoroughly and politely. As well as an overall great employee More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Danny, Thank you for your kind words about Matthew! We're so glad to hear that he has made such a positive impact during your service experience. His thorough explanations and polite demeanor are exactly what we aim for. We appreciate your feedback and will be sure to pass it along to him. We look forward to serving you again!

November 02, 2024

Fast friendly service with no surprises or up selling. Construction going on but still comfortable wait areas. More

by RLHENSLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear you had a fast and friendly experience! It's great that you found our waiting areas comfortable despite the improvements being made to our facility. We appreciate your understanding and look forward to serving you again soon!

November 01, 2024

Matthew was great! Quick and transparent. I will definitely be requesting him for future service appointments. More

by CRIOS2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Matthew! We are so glad to hear that he left such a lasting impression! We look forward to the next time we can assist you!

November 01, 2024

Micah always keeps us informed of the status of our vehicle, gives us all the options regarding servicing our vehicles. He is courteous and kind. More

by STEELERSWIFETEDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for your wonderful feedback! We’re thrilled to hear that Micah has been so helpful in keeping you informed about your vehicle's status and providing options for servicing. His courteous and kind approach is exactly what we strive for. We appreciate your loyalty and look forward to continuing to assist you with your vehicle needs!

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