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INFINITI Roseville - Service Center

Roseville, CA

4.7
260 Reviews
Call Service Center (916) 633-1120

260 Reviews of INFINITI Roseville - Service Center

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November 08, 2024

Great service! Super friendly and fast. Always goes above and beyond. That is why I am on my 4th Infiniti. More

by MISSYFOO525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

INFINITI Roseville responded

Thank you so much for your loyalty and for choosing us for your 4th INFINITI! We're thrilled to hear that our team continues to provide you with the fast, friendly, and exceptional service you deserve. Going above and beyond for our customers is our priority, and it’s wonderful to know it makes a difference. Enjoy your INFINITI, and we look forward to serving you for many more miles to come!

November 08, 2024

Onsite construction made my visit confusing and a bit frustrating. Employees didn’t ask if I needed assistance, I had to ask them. More

by mlamark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

INFINITI Roseville responded

Thank you for your feedback. I apologize for the confusion and frustration caused by the onsite construction during your visit. Our goal is to provide a smooth and welcoming experience, and I’m sorry we fell short this time. Your experience is important to us, and I’m here to help if you need any further assistance or have additional feedback. Sincerely, Marco Buscaglia Executive Manager 916-216-8386

November 07, 2024

Always a good experience but the construction and lack of loaner or drop off option sucked. Staff is always great More

by SMPLYFABULOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

INFINITI Roseville responded

Thank you for your feedback, and we’re so glad to hear that you always have a positive experience with our staff! We also understand your frustration with the construction and the limited loaner or drop-off options during your visit. The construction is temporary, but we are working to minimize its impact, and we’re actively reviewing our loaner vehicle and drop-off policies to ensure that they meet your needs. Thank you again for sharing your thoughts. We look forward to making your next visit even better, and we appreciate your continued trust in us!

November 07, 2024

We were very please with our service! However, we were a little disappointed we were not able to utilize the courtesy vehicle. We purchased the extra service package and was told we were More

by TPOMEROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bermudez
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Nov 12, 2024 -

INFINITI Roseville responded

Thank you so much for your positive feedback! We’re thrilled to hear that you were pleased with the service overall, and we truly appreciate your kind words. We apologize for the confusion regarding the courtesy vehicle. We strive to provide clear communication about the terms of the courtesy vehicle availability, and we will certainly review our policies and ensure that they are better communicated moving forward to avoid situations like this. We appreciate you bringing this to our attention and are grateful for your understanding. If you have any other concerns or if there’s anything we can do to enhance your next experience, please don’t hesitate to reach out to ur Service Manager, Michael Jeffries at (916) 770-8400

November 06, 2024

Infiniti service (complimentary 1st oil change) was quick and professional. Welcoming and friendly service office. More

by msalazar2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We're delighted to hear that your first oil change went smoothly and that our service team provided a welcoming and professional experience. It was our pleasure to assist you, and we look forward to continuing to serve you and your INFINITI in the future. Safe driving!

November 04, 2024

They were great to get me in and out and take care of the recall issue I was bringing my car in for More

by MFALCON8907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for the positive review! We are so glad you had a quick and efficient visit to our service center. We look forward to the next time we can assist you!

November 04, 2024

Tried very hard to make it right for me coming from Galt. Checked car while I waited to see what the service entailed. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Barb, Thank you for the 5-star review! We are so glad we could be here to assist you, we look forward to the next time!

November 04, 2024

Micah is fabulous! !! Very helpful and responsive. Still did not have the tire alerts reset after several visits. More

by tonillipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bermudez
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Micah! We are so glad he left such a lasting impression. He really is amazing and we're so fortunate to have him on our team! We look forward to the next time we can assist you!

November 04, 2024

Tech communicated w/ updates, service was timely (waited for car), waiting area was clean, no one tried to sell me anything i didn’t need! More

by KIERNORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

INFINITI Roseville responded

Thank you for your amazing feedback! We're so glad you had a wonderful service experience with us. We look forward to the next time we can assist you!

November 04, 2024

Over all customer service and service advisor did excellent job on helping us with our vehicle More

by Sony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

INFINITI Roseville responded

Sony, Thank you for the 5-star review! We are so glad our service team took such amazing care of you and your vehicle during your service visit. We look forward to the next time we can assist you!

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