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INFINITI Roseville - Service Center

Roseville, CA

4.7
272 Reviews
Call Service Center (916) 633-1120

272 Reviews of INFINITI Roseville - Service Center

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October 30, 2024

Dan Chastain is excellent service manager. I have known and worked with him for over 15 years. A+ More

by LOURAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

INFINITI Roseville responded

Lourain, Thank you for your kind words and for sharing your longstanding experience with Dan! We're thrilled to hear he’s provided you with such excellent service over the years. Dan is truly dedicated to ensuring our customers are well taken care of, and your A+ rating means a lot to us. We look forward to many more years of exceptional service together!

October 27, 2024

This is a great dealership. I have leased 4 cars from them. They are super honest and friendly. More

by JEHOVAHLUVSME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you for your amazing review! We are so delighted to know we've been able to assist you with the lease of four different vehicles! We truly appreciate your loyalty and look forward to the next time!

October 26, 2024

Matthew was very helpful and patient. He explained everything in detail to me. He also went over and explained the issues I need to address going forward with my car. He is an asset to More

by LGFERREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you so much for the positive review! We are so glad to hear that Matthew was so helpful during the service of your vehicle. He really is amazing and we're so fortunate to have him on our team! We appreciate the feedback and look forward to the next time we can assist you!

October 26, 2024

Despite construction and not sure where to go for service, employees took initiative and came up to me to guide me where to park and where to go to meet with service advisor. That was nice of them. More

by ClassyDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad we could be helpful in guiding you to our center while we make improvements to our facility! We appreciate the kind words and look forward to the next time we can assist you!

October 25, 2024

Good service, understanding and helpful staff. Work done on time and the price was right since we have a four year warranty. More

by RKLEVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad you had a wonderful experience with us! We look forward to the next time we can assist you!

October 25, 2024

Jairo took good care of my car immediately, very satisfied of his service. Highly recommended. More

by ATTYKENAVELINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your experience with Jairo! We are so glad he took such amazing care of you and your vehicle. We appreciate the recommendation and look forward to the next time!

October 25, 2024

I appreciate that the team got my vehicle completed in the promised time and accommodated my schedule as well! More

by JASONBELLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

INFINITI Roseville responded

Jason, Thank you for the 5-star review! We are so glad you had a quick and efficient visit to our service center! We appreciate the kind words and look forward to the next time!

October 22, 2024

Micah was very fair with my situation Which was very unfortunate but in the end got it done More

by BLIDSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

INFINITI Roseville responded

Thank you for your 5-star review! We are so glad Micah was able to assist you during your service visit. We appreciate your trust in us and look forward to the next time!

October 22, 2024

My experience was positive even tho there was massive construction going on.. The portable office space was clean & cozy. And I felt that my car would be safe & secure in check-in space & work space fo More

by S.ANDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

INFINITI Roseville responded

Thank you for your 5-star review! We're glad to hear that the portable office space was comfortable and that you felt confident in the safety of your vehicle during service. It's wonderful to know that Matthew provided professional and knowledgeable service, addressing all your questions and concerns. We appreciate your positive feedback and look forward to welcoming you back once our improvements are complete!

December 02, 2023

Top class service, informative, friendly, very knowledge about car and solution, thorough, cleanliness, helpful and supportive. More

by htrantitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

INFINITI Roseville responded

Thank you for your kind words! We are so happy to hear that our team was able to give you top-class service. We truly appreciate you and your business with us!

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