INFINITI Stuart

excellent service. Very timely. helpful concerning my needs. very fast and timely. easy to schedule service appointment. Very timely. helpful concerning my needs. very fast and timely. easy to schedule service appointment. More

Austin and Pedro were excellent. They operated as a team when one was unavailable, the other bridged the gap and provided great customer service. I remain unimpressed with the GM, They operated as a team when one was unavailable, the other bridged the gap and provided great customer service. I remain unimpressed with the GM, Amir. He was condescending to his staff, specifically Pedro in front of me. I relayed to Amir a number Pedro had mentioned to me (pertaining to my negative equity) and Amir snapped back defensively sharing Pedro shouldn’t have spoken about numbers because he’s not the “guy that makes the deals, he was”. Transparently, Amir and the way he treated his staff was one of the main reasons I left the dealership on day one. Additionally, he told me the car I now have was the “wrong car” for me and tried to sell me on a vehicle three levels below it. Austin contacted me 24 hours later and made the deal happen. Unfortunate that my initial time was wasted, when in the end the car I wanted was clearly doable. Lastly. The way you treat your team members is a big sign of how you treat your customers. My experience demonstrated that. Thanks to Austin, Pedro and the Finance Manager who was also lovely to work with. More

Infiniti Stuart have a great team, they are people very kind and always hear every problem and solve so fast, i did my best choice with Infiniti. kind and always hear every problem and solve so fast, i did my best choice with Infiniti. More

I was happy with the service that I received my QX30. I waited for it in the waiting where I had access to wifi and snacks. It was returned to me after a couple of hours nice and clean. I waited for it in the waiting where I had access to wifi and snacks. It was returned to me after a couple of hours nice and clean. More

Disappointing experience where truthfulness should be highest priority but apparently not here. Dealer recommended $4,000 worth of vital repairs but I took the car for a 2nd and 3rd opinion. Here are the highest priority but apparently not here. Dealer recommended $4,000 worth of vital repairs but I took the car for a 2nd and 3rd opinion. Here are the results: 1) Tires had 40% tread remaining; replacement not needed; 2) AC Motor Bearing needed lubricating; motor replacement not necessary; 3) oil pan screws were loose; when tightened to Infinity standards; no issues. In any regard, no oil leak anywhere. Oil gasket in good shape. I have since learned that your service advisors are on commission. I expect Infinity to be above the rest and that has been my experience prior to stopping here. I will not be coming back. I hope you can put in a quality control program so customers get the integrity they deserve. Good luck! More

El servicio fue muy rápido y excelente y las personas que trabajan allí son muy amables trabajan allí son muy amables More

Always very positive! My service advisor Jeff is always very helpful and gets my service done very timely My service advisor Jeff is always very helpful and gets my service done very timely More

They checked my battery and discovered it needed to be replaced.It was replaced under warranty . The rest of the work was done professionally and timely. I like the idea that they communicate with you thr replaced.It was replaced under warranty . The rest of the work was done professionally and timely. I like the idea that they communicate with you through your phone which allows you to always be in contact with your agent . More

Great costumer service, great car q80 I got 2, the kid that delivered the car super friendly that delivered the car super friendly More

I went in for 3 reasons, 2 were complete but were very expensive the 3rd was never completed expensive the 3rd was never completed More