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INFINITI Van Nuys

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
959 Reviews
INFINITI OF VAN NUYS, one of four dealerships serving Los Angeles, Ventura and Orange Counties, of which Barry Wishengrad is one of the owners and the Managing Partner, along with his family. Known for excellent customer service and long-term relationships, INFINITI OF VAN NUYS is the number one choice in buying a new or pre-owned vehicle. As a local business, INFINITI OF VAN NUYS is also recognized as a prominent supporter of community events, charitable organizations and public entities. INFINITI OF VAN NUYS's mission is to create long-lasting relationships with our customers by offering a friendly, honest environment and outstanding customer experiences consistently. For more information about INFINITI OF VAN NUYS, or for general inquiries, please call 888-524-5033. We thank you for choosing INFINITI OF VAN NUYS.
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5455 Van Nuys Blvd

Los Angeles, CA

91401

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Showing 959 reviews

September 21, 2026

On Friday the18th I took my Q50 ,for servicing,I spent all day and nothing was done. More

by MACKIE.DMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilson Abrego
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 20, 2026

I dropped my car for service and Santiago had me in and out. He was efficient and time conscious. More

by VEDA.SWILLIAMS
Recommend Dealer
Yes
Employees Worked With
Santiago Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Baez
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Sep 20, 2026 -

INFINITI Van Nuys responded

Our service department is pleased we could get you in and out quickly for the service on your Q50. Hearing that Santiago’s efficient, time-conscious approach met your expectations means a lot to our team.

September 19, 2026

Exactly service thoroughly explained what was needed and why? When Rudy was there he always followed up to make my car running performing as expected after service! More

by ABLAKE1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudy Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 18, 2026

As always, my experience with your service department was great, Wilson is a true professional & the dealership is fortunate to have him as an employee! More

by HERBIEKAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Abrego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 18, 2026 -

INFINITI Van Nuys responded

Your mention of Wilson’s professionalism reflects how our service team strives to deliver expert care. Thank you for celebrating his professionalism. Knowing that the service for your INFINITI Q50 continues to meet your expectations is rewarding.

September 13, 2026

It was all very good. Thank you very much. I have nothing left to say. Goodbye. More

by Christian Stoianovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Abrego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 13, 2026 -

INFINITI Van Nuys responded

Thanks so much for the five-star rating and your kind words. Knowing the service on your Q50 met your expectations is rewarding.

September 03, 2026

Wilson was exceptional as always! It's always a pleasure to work with him. I know things will get done right. You are so fortunate to have him on your team. He always makes me feel More

by KIM_CONROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Abrego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santiago Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudy Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 03, 2026 -

INFINITI Van Nuys responded

Knowing that Wilson makes you feel valued and confident in our service means a great deal to our team. It’s our pleasure to care for your QX50, and we’re honored you trust us with your Nissan as well.

August 29, 2026

Terrible, discourteous and rude. See my review on your website Look at my review on your website More

by CNESSEL18
Recommend Dealer
No
Employees Worked With
Santiago Baez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Baez
Print
Sep 06, 2026 -

INFINITI Van Nuys responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 29, 2026

Excellent & helpful Organized adaptable, efficient, great and excellent service. I feel better about my car. I'm excited to keep it running so beautifully. More

by Coachkarynne
Recommend Dealer
Yes
Employees Worked With
Santiago Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Baez
Print
Aug 29, 2026 -

INFINITI Van Nuys responded

We’re glad our service department could help your INFINITI Q50 perform at its best. Knowing you feel more confident after such a smooth, well-coordinated visit is rewarding.

August 26, 2026

Everyone was polite and knowledgeable. The service took too long. It might have been more tolerable if there was food or snacks for the customers. They told me they do not offer a loaner c More

by Sandi.roth110240
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Abrego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santiago Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudy Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Abrego
Print
Aug 28, 2026 -

INFINITI Van Nuys responded

Thank you for sharing your experience with us, Sandi. We're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you'd be willing to share your concerns in more detail! We appreciate your business and hope to see you again.

August 24, 2026

I am very pleased with my recent visit to Van Nuys Infinity. Wilson my service advisor was very professional & Van Nuys Infiniti should be proud to have him as an employee! Great work..... More

by HERBIEKAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilson Abrego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santiago Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudy Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 24, 2026 -

INFINITI Van Nuys responded

Our service department enjoyed assisting you with your INFINITI Q50 and is proud to have a dedicated advisor like Wilson. Knowing that his professionalism met your expectations means a great deal to our team. We hope to see you again soon.

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