Infiniti of Birmingham - Service Center

It's not often that a car buying experience is as flawless as the one I just had with Infiniti of Birmingham. My visit started out as a service on a newly delivered vehicle purchased from an online c flawless as the one I just had with Infiniti of Birmingham. My visit started out as a service on a newly delivered vehicle purchased from an online competitor. Needless to say, it was a disaster, Service Advisor Jackson Callahan offered to help me turn things around. There was absolutely no pressure to buy from Infiniti, he simply wanted me to have a quality buying experience after witnessing first hand what I was going through with the competitor. Jackson introduced me to Mark Mitchell, General Manager of Sales, who LISTENED to my needs and situation and began working on locating the perfect vehicle that met my criteria. In perfect timing, the vehicle showed up as a trade that very morning. While Mark went to work getting me a fantastic financing rate, Blake Temple sealed the deal by showing me the vehicle and providing a thorough demonstration of all of the features. Technology has changed a lot since I made my last purchase! When the paperwork was complete I met with Timberly Green, F&I Manager to make the final decisions regarding GAP insurance, etc. I can't stress enough how this team took time to understand my needs and asked the right questions to get me in the right vehicle, at the right price, with a warranty and care plan that works best for me - not the one that would be most profitable for them. In normal situations, this would be the end of the story. This is not a normal situation. Remember the original car? It was purchased from a competitor (hint - it was an online purchase). Since it was delivered to me damaged and not drivable, my new friends at Infiniti of Birmingham kept the vehicle safe and secure in the maintenance lot until it could be picked up. Every single one of these folks checked in with me after my purchase to make sure everything is going well. Friends, that is service. Needless to say, Infiniti BHM has made a life long customer and I am very grateful for them. More

Great Service Technician greet me and he was the only one at that particular time. at that particular time. More

Great service, fast turnaround, and knowledgeable/courteous advisers. The atmosphere is very clean and relaxing which makes the whole experience very pleasurable.I would highly recommen knowledgeable/courteous advisers. The atmosphere is very clean and relaxing which makes the whole experience very pleasurable.I would highly recommend this dealership to anyone. More

Excellent customer service and quality work performed at every visit. Highly recommended for routine maintenance and up keep of Infiniti vehicle. This dealership goes the extra mile to ensure all their cust every visit. Highly recommended for routine maintenance and up keep of Infiniti vehicle. This dealership goes the extra mile to ensure all their customer needs have been met. More

We have had good luck and cooperation with this Infiniti dealership here in Hoover, Al. Always helpful and have been so helpful to our needs. Very nice waiting area, snacks and drinks!! dealership here in Hoover, Al. Always helpful and have been so helpful to our needs. Very nice waiting area, snacks and drinks!! More

Excellent service, everything is quick. I been going to the dealer for service for several years now , never had a problem. Everyone is so friendly and professional . Personally I can say that Danny Waine. the dealer for service for several years now , never had a problem. Everyone is so friendly and professional . Personally I can say that Danny Waine. has always been soo helpful and always going the extra mile to make sure everything is where it needs to b and plus. He is the best of best. Thank u Danny for being there all these years. U definitely have made a difference. More

Service-James Dyson James is awesome! He is a great guy and takes really good care of my car! He answers all of my questions and even took time to show me how to use mult James is awesome! He is a great guy and takes really good care of my car! He answers all of my questions and even took time to show me how to use multimedia in my car. More

Prompt Gar serviced as promised. Very nice people to deal with. The waiting area is well stocked with fresh pastries,coffee and cold drinks. James kept me in Gar serviced as promised. Very nice people to deal with. The waiting area is well stocked with fresh pastries,coffee and cold drinks. James kept me informed with work progress More