INFINITI of Clarendon Hills

INFINITI of Clarendon Hills responded

Nancy, thank you so much for the kind words — this genuinely made me smile. I’m glad to hear Jimmy made your experience informative and friendly. He truly enjoys helping people and making the process comfortable. And when you get rich, we’ll be ready for you! 😊 Thank you for choosing INFINITI of Clarendon Hills — we really appreciate your trust. Warm regards, Peter Korallus

INFINITI of Clarendon Hills responded

Rachelle, thank you so much for taking the time to share this — I truly appreciate it. I’m glad to hear your experience felt exceptional and that our team made sure all of your questions were answered and that you felt well taken care of throughout the entire process. Creating a pleasant and memorable experience is exactly what we strive for. Thank you for your recommendation and for choosing INFINITI of Clarendon Hills. If there’s ever anything you need in the future, we’re always here to help. Warm regards, Peter Korallus

INFINITI of Clarendon Hills responded

Chris, thank you so much for taking the time to share this — I truly appreciate it. I’m glad to hear that Jeff stepped in right away when an issue came up and that Joe worked alongside him to get everything resolved quickly. Standing behind our vehicles and supporting our customers after the sale is incredibly important to us, and it means a great deal to hear that you felt taken care of. Your trust and recommendation mean a lot to our entire team. Thank you for choosing INFINITI of Clarendon Hills, and we would be honored to work with you again anytime in the future. Warm regards, Peter Korallus

INFINITI of Clarendon Hills responded

Thank you for taking the time to share this, jsf1 — I really appreciate it. I’m glad to hear your experience was pleasant from start to finish and that Eddy and the entire sales team made such a positive impression. That kind of consistency and teamwork means a lot to us. Thank you for the recommendation and for choosing INFINITI of Clarendon Hills. If there’s ever anything you need, we’re always here for you. Warm regards, Peter Korallus

INFINITI of Clarendon Hills responded

Thank you so much for sharing this, jasromero2100 — I truly appreciate you taking the time to write it. I’m glad to hear that Jimmy took the time to really walk alongside you and your friend and made sure the deal was truly in her best interest. That kind of care and patience matters, and it’s exactly what we want every guest to experience. I’m also grateful you highlighted Jacob’s role as well. Helping our guests navigate the financial side in a way that makes sense for their situation is so important, and it’s great to hear his guidance made a difference. Thank you again for trusting INFINITI of Clarendon Hills. We’re honored to have earned your confidence, and if there’s ever anything you need, please don’t hesitate to reach out. Warm regards, Peter Korallus INFINITI of Clarendon Hills

INFINITI of Clarendon Hills responded

Beth, thank you so much for taking the time to share such a thoughtful review — I truly appreciate it. I’m glad to hear that your experience with Jimmy and our team was a great one, and that you felt the trade-in offer was fair. Jimmy brings a lot of experience and genuinely cares about helping people find a vehicle they love, so it’s wonderful to hear that came through. It’s also great to know you’re enjoying your 2025 QX55 — especially hearing how well it’s handled the snow and ice. And you’re absolutely right, that sunroof is going to be something special when summer arrives! Thank you for trusting INFINITI of Clarendon Hills and for your recommendation. If there’s ever anything you need, we’re always here for you. Warm regards, Peter Korallus INFINITI of Clarendon Hills

INFINITI of Clarendon Hills responded

Thank you so much for sharing this, Alfa1 — I really appreciate it. I’m glad to hear that Eddy kept you well informed, responded quickly, and made the process easy for you. He takes great pride in staying connected with his customers and making sure nothing feels unclear or rushed. Thank you for the strong recommendation and for choosing INFINITI of Clarendon Hills. If there’s ever anything you need moving forward, we’re always here for you. Warm regards, Peter Korallus INFINITI of Clarendon Hills

INFINITI of Clarendon Hills responded

Thank you for taking the time to share your feedback. We truly value every customer’s experience, and we understand how frustrating unexpected repairs can be. After carefully reviewing your vehicle’s full history, we would like to provide additional clarity. Your INFINITI was originally sold new by our dealership and received all factory-recommended services during the original owner’s term. When you purchased the vehicle nearly four years ago with approximately 59,000 miles, it met all INFINITI Certified Pre-Owned standards and passed inspection at that time. During your ownership, you drove approximately 60,000 miles, and the maintenance costs you incurred over four years were well within the normal range for any luxury vehicle and more in-tune with a Honda or Toyota. With regard to your INFINITI CPO warranty, the manufacturer provides this coverage at no cost to you, and it remains active as long as required maintenance is performed at the intervals outlined in the owner’s manual. When your engine concern was recently evaluated, INFINITI determined that sludge was present. Unfortunately, engine sludge can only form when the required maintenance intervals—time or mileage—are exceeded. Because of this finding, the manufacturer elected to cancel the powertrain portion of the policy. This decision is made solely by INFINITI, not the dealership, and we do not have the authority to override a manufacturer’s determination once evidence of improper maintenance is documented. We are genuinely sorry for the frustration this has caused. Our goal is always to be transparent, helpful, and supportive throughout ownership. While we cannot reverse the manufacturer’s policy decision, we are more than willing to review your repair options. Please contact our management team directly so we can discuss next steps and try to find a solution that helps you moving forward.

Lartialushbusiness1 responded

when i purchase the car within 13 days it need a oil change thats was over due 1,340 miles also received struts and bearings and a full break job so how is this a certified pre owen vehicle if all this had to be replaced in the first 13 days Lets lets see how well maintenance infiniti of Clarendon hill was with the oil changes before i received the car Oil Change Analysis (5,000 mi interval): * 1st Service (13,924 mi): Target 12,224. Over by 1,700 mi. * 2nd Service (22,254 mi): Target 18,924. Over by 3,330 mi. * 3rd Service (32,054 mi): Target 27,254. Over by 4,800 mi. * 4th Service (40,137 mi): Target 37,054. Over by 3,083 mi. * 5th Service (46,410 mi): Target 45,137. Over by 1,273 mi. * 6th Service (53,854 mi): Target 51,410. Over by 2,444 mi. * 7th Service (60,194 mi): Target 58,854. Over by 1,340 mi. Total Overdriven Mileage: 17,970 mi. Next Oil Change Target: 65,194 mi.here it is

INFINITI of Clarendon Hills responded

Thank you for taking the time to share this, IGotaNewCar — I really appreciate it. I’m glad to hear that your experience was a great one and that Eddy and the rest of our team made you feel welcome and well informed throughout the process. Creating a friendly, knowledgeable, and comfortable environment is very important to us. Thank you for choosing INFINITI of Clarendon Hills. Enjoy your new vehicle, and please don’t hesitate to reach out if there’s ever anything you need. All the best, Peter Korallus INFINITI of Clarendon Hills

INFINITI of Clarendon Hills responded

Ray, this review absolutely made my day — thank you for sharing it. I love hearing that you and your wife felt welcomed the moment you walked in. That first impression matters, and I’m grateful our team — owners included — could make you feel right at home. Eddy truly is special at what he does, and I’m glad his knowledge and approach turned what is often a tiring experience into an enjoyable one. And the fact that you danced down the hallway on the way to your new ride says it all — that’s exactly how it should feel. Thank you for your trust, your recommendation, and for choosing INFINITI of Clarendon Hills. We look forward to taking care of you for many years and many vehicles to come. Warm regards, Peter Korallus INFINITI of Clarendon Hills