INFINITI of Clarendon Hills - Service Center

Infiniti of Clarendon Hills Service, specifically Lance Groff, have delivered consistently exceptional service at competitive rates. They have helped me over the past year with a number of necessary repair Groff, have delivered consistently exceptional service at competitive rates. They have helped me over the past year with a number of necessary repairs; my car in running like new. Their facility is first-rate and easy to access from major roads/tollway, plus I like the complementary car wash. They are now 'my' dealership--and I confidently recommend them for service. More

Lance Groff has exceptional knowledge of his cars and is great at customer service. i highly recomend not only this dealership but also Lance. A very customer-centric experience. great at customer service. i highly recomend not only this dealership but also Lance. A very customer-centric experience. More

Everyone was nice and helpful from the girl on the phone when I made my appointment to when I actually brought the car in. The only problem I had was the timing of the work being done. I brought the car when I made my appointment to when I actually brought the car in. The only problem I had was the timing of the work being done. I brought the car in on Friday for a Saturday appointment, because I had use of another car for the weekend. I never received a call Saturday, so I called late afternoon and no work had been done. This delayed my pick-up until Monday, so I had to take an extra trip back to the suburbs from Chicago. More

Recently Infiniti opened a new dealership in Clarendon Hills, within 4 miles of my home! What a pleasure! That gave me the opportunity to save precious time, not only in mileage but fighting traffic iss Hills, within 4 miles of my home! What a pleasure! That gave me the opportunity to save precious time, not only in mileage but fighting traffic issues too. And, I save money in gas usage traveling to CH as opposed to my original Infiniti dealer. Now, mind you, I was not disappointed in the service I received in the past years, because I have always been satisfied with Infiniti's specialized attention. Infiniti of Clarendon Hills just continues treat my car and myself with genuine care. My rating reflects that. Mary Ann Egizio More

Brought my car in for recall and oil change. The recall for gas gauge was not fix until I brought it back. Float was stuck. Was ciorrected and everything was OK. There was no problem with the gas gauge for gas gauge was not fix until I brought it back. Float was stuck. Was ciorrected and everything was OK. There was no problem with the gas gauge before I brought the car in. Mike handled the situation very well. Al DeChellis More

Truly Exceptional service, A 1 customer service their first priority is the customer and the customers concerns or needs great people skills. Would recommend dearlership to anyone in need of service. first priority is the customer and the customers concerns or needs great people skills. Would recommend dearlership to anyone in need of service. More

I cannot find fault with the service I received. Everyone is so professional and kind. It's actually enjoyable to take my cars- I have 2 - in for service. Mike Harlow is my closest contact and he Everyone is so professional and kind. It's actually enjoyable to take my cars- I have 2 - in for service. Mike Harlow is my closest contact and he is just the best. I would recommend the dealership and the brand itself to anyone. More

SERVICE, SERVICE, SERVICE makes them a top notch dealership. Everyone on the staff from reception to upper management treats you with respect and sincerity. There is never an indication they want t dealership. Everyone on the staff from reception to upper management treats you with respect and sincerity. There is never an indication they want to up-sell - it seems to me that their motto is "We profit thru honesty which builds customer loyalty" Very, very personalized approach to servicing the customer and accommodating your specific needs. Far and away better than dealing with the last two Audi service departments, I dealt with in the past. More

BROUGHT MY 2008 FX35 IN FOR A DASH BOARD ISSUE AND WAS TOLD THAT IS WAS UNDER A RECALL AND THAT IT WOULD BE FIXED AT NO COST TO ME. I RECEIVED A LOANER CAR AND THEY ALSO FOUND A RECALL ISSUE ON THE ODOM TOLD THAT IS WAS UNDER A RECALL AND THAT IT WOULD BE FIXED AT NO COST TO ME. I RECEIVED A LOANER CAR AND THEY ALSO FOUND A RECALL ISSUE ON THE ODOMETER ORDER PARTS AND GOT TO WORK ON THAT AS WELL. I HAD MY CAR BACK THE NEXT DAY. EVERYONE THERE WAS PLEASANT, COURTEOUS AND ACCOMMODATING. THE ONLY THING I WOULD SUGGEST IT TO RECEIVE NOTIFICATION VIA MAIL OR EMAIL ON THE RECALLS. SHARON E. WESTMONT, IL More

Service staff was excellent. Took me in for service on a Friday afternoon. And I wanted to wait. Was initially a little dis-appointed in their prices but was very pleasantly surprised when I received the bi Friday afternoon. And I wanted to wait. Was initially a little dis-appointed in their prices but was very pleasantly surprised when I received the bill. I feel they went beyond good service and I will definately go back there for service. Keep up the good work. Mike was very professional and was able to answer all of my questions. He is a plus for the service department. Thank you all very much. More