INFINITI of Clarendon Hills - Service Center

I decided to try out the service dept. at Infiniti of Clarendon Hills after a couple of less-than-stellar experiences at other Infiniti stores. Service consultant Lance Groff was extremely helpful in en Clarendon Hills after a couple of less-than-stellar experiences at other Infiniti stores. Service consultant Lance Groff was extremely helpful in ensuring that the service on my FX35 was completed in a timely manner. He went out of his way to make sure all issues were resolved before returning the car to me. The facility was modern and comfortable, and the online service booking was quite convenient. The car was returned sparkling clean. I will definitely return in the future! More

It was a very painless process. Everything Lance said they would do they did and in the timeframe he indicated. They found an item of concern outside the 60,000 maintnence list, called me and told me the they would do they did and in the timeframe he indicated. They found an item of concern outside the 60,000 maintnence list, called me and told me the price and I gave them approval to take care of it. I was quite surprised when I picked up the car, that they did the service at charge. (He is given the discretion to do this for good customers).Very nice and this will be where I have all my service work done. More

My experience at Infinti was one of the most positive experiences I have every had at a dealership. I expected them to tell me I need 50 things with no explanation as to why. Lance walked me through ev experiences I have every had at a dealership. I expected them to tell me I need 50 things with no explanation as to why. Lance walked me through every step explaining why the service was recommended and left the decision in my hands. He was never pushy just informative. I will be going back. More

What a fantastic new facility. Everyone was warm and inviting, offering me drink and snack. I was in and out in a courtesy car in no time at all. Lance kept me informed every step of the way and the p inviting, offering me drink and snack. I was in and out in a courtesy car in no time at all. Lance kept me informed every step of the way and the price were, not the cheapest but you get what you pay for and I paid for quality and convenience. Keep up the good work!! More

We have followed Mike Harlow and the service staff to Clarendon Hills following their move from the Lisle site - which is actually quite a bit farther from our home. This fact alone speaks to the experi Clarendon Hills following their move from the Lisle site - which is actually quite a bit farther from our home. This fact alone speaks to the experience we have had with their service. We recently have had body detail work completed on our Infiniti FX45. The work was very well done and was completed in a very timely manner. There remains little or no trace of the paint scratches, chipping and paint crackle which necessitated the work. Regarding the price experience this is an overall issue with Infiniti corporate's parts pricing rather than a comment on pricing at this location. More

Servicing my QX56 is so easy! Mike Harlow has been my service representative for many years and his excellent service is consistent every time. He delivers 110% and is a pleasure to deal with. One big re service representative for many years and his excellent service is consistent every time. He delivers 110% and is a pleasure to deal with. One big reason I keep purchasing Infiniti trucks. More