Back

INFINITI of Coconut Creek - Service Center

Coconut Creek, FL

4.4
126 Reviews

126 Reviews of INFINITI of Coconut Creek - Service Center

Sort by
April 11, 2023

My service rep Denni is a true professional . Dealership is well run and friendly. I will continue to purchase and service my vehicles there. More

by loufunds88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denni ULLOA
Apr 11, 2023 -

INFINITI of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Denni met your expectations. Thank you again for choosing INFINITI of Coconut Creek, we look forward to having you as one of our valued customers for many more years to come! Michael Crowley General Manager INFINITI Mike@infcc.com

March 29, 2023

My sales person, Ralph Reichhold, was terrific. He has helped me lease cars in the past and this time as always, was accommodating and efficient. He listened to what I requested and needed and did More

by Glod47
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

INFINITI of Coconut Creek responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com

March 16, 2023

They are organized and they did not waste my time! Thank you Anthony! I will not go any where else! More

by Lerner6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Mar 17, 2023 -

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

March 03, 2023

Dealership also services Ford/Mercury products on the same service drive. I was quoted $2,600 for diagnostic charges and a headlight repair for my Ford Taurus. I refused the work. I then went to Margate More

by smicherone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Mar 07, 2023 -

INFINITI of Coconut Creek responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

March 03, 2023

professionable, courtious n very knowledgable plus ready when they said it would be - an customer friendkly waiting room- Denni Ulloa was excellent More

by uicbobbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danni Ulloa
Mar 04, 2023 -

INFINITI of Coconut Creek responded

Thank you for the kind words for Danni and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Michael Crowley General Manager INFINITI Mike@infcc.com

December 25, 2022

Service damaged HUD unit while replacing a rattling dash, and did not inform us. We noticed it after getting home and inspecting the work. More

by Carlos Orama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 27, 2022 -

INFINITI of Coconut Creek responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

October 03, 2022

Was great experience. Ralph Reichel had been amazing leased my last 3 cars from infinity coconut creek. Awesome experiences More

by Michaeltjoyce73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

INFINITI of Coconut Creek responded

Hi Michaeltjoyce73, We appreciate your 5-star review. We are glad to hear Ralph made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Michael Crowley- President

September 29, 2022

Ralph was great to deal with he answered all my questions and concerns when purchasing my car. Infinity was excellent to do business with as well. More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Lombardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

INFINITI of Coconut Creek responded

Hi Jason, We appreciate your 5-star review. We are glad to hear Ralph was excellent and taking the time to answer any questions you may have. Thank you for choosing INFINITI of Coconut Creek. We are looking forward to seeing you soon. Have a great day. Sincerely, Michael Crowley- President

September 14, 2022

I always service my infiniti at coconut creek store, they never disappoint me , Highly recommend More

by Yaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Sep 15, 2022 -

INFINITI of Coconut Creek responded

Hi Yaro, We appreciate your 5-star review. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Michael Crowley- President

August 13, 2022

Nash, as always was awesome. I've been bringing my vehicle to Infiniti of CC for quite some time. They are very courteous and professional. I would highly recommend using them fo More

by Anthony C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nash Saleem, Gabriel Lenchus
Aug 15, 2022 -

INFINITI of Coconut Creek responded

Hi Anthony, We appreciate your 5-star review. We are delighted to hear Nash and the rest of the team made your experience excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Michael Crowley- President

2
...