INFINITI of Gwinnett

Very Disappointed and felt Misled on work needed I was misled and told work was needed. Before having work done, I asked to receive my old parts so I can see the problems. Service advisor said no pro I was misled and told work was needed. Before having work done, I asked to receive my old parts so I can see the problems. Service advisor said no problem. When picking up vehicle, no parts were provided, I was told mechanic locked up but will get and bring to me. No call back for 3 days, after leaving messages. Once they called then it was said mechanic discarded used parts. Then I was told that part of the work was precautionary ...that is not what was told or written on my preliminary work order. I was told all needed replaced (cracked, leaking). So then the story changed again to mechanics did say cracked, leaking however all old parts discarded so I can not confirm. I feel cheated and lied to by Gwinnett Infiniti. All this is coming from the service manager then he finally turned me off by saying you have a choice not to have work done which is said after the fact...I know what my choices are; however my choice was taken away when I was not given the facts up front. Had I been given the facts then yes It would have been my decision. However they have my money and discarded the evidence to prove if all 5 hoses were bad. Women beware going in alone. I trusted they would be upfront and truthful. More

Infiniti review Infiniti is taught me the true meaning of the word valued customer and I honestly can't see myself going anywhere else other than sticking with Infini Infiniti is taught me the true meaning of the word valued customer and I honestly can't see myself going anywhere else other than sticking with Infiniti More

Great Service Infiniti of Gwinnett offers great service. They are very thorough with there information. From the car drop off to check out, the customer service was Infiniti of Gwinnett offers great service. They are very thorough with there information. From the car drop off to check out, the customer service was superb. This is why I continually come back. More

efficient and easy A1 service and i couldn’t ask for a better customer relation experience. Harvey is one xxxx of a guy and I throroughly enjoyed being at Infiniti of Gw A1 service and i couldn’t ask for a better customer relation experience. Harvey is one xxxx of a guy and I throroughly enjoyed being at Infiniti of Gwinnett More

Five-star all the way. Great service, great customer respect and attention (when was the last time that you saw that at a car dealership?). Can't recommend Richard and Dra Great service, great customer respect and attention (when was the last time that you saw that at a car dealership?). Can't recommend Richard and Dragan highly enough. These folks can teach classes in how to sell cars. More

Great customer service The service adviser, Bobby, was professional and courteous. He made sure my car was taken care of timely. He was also responsive and knowledgeable. Ov The service adviser, Bobby, was professional and courteous. He made sure my car was taken care of timely. He was also responsive and knowledgeable. Overall, great experience. More

Fast friendly service! Every vehicle maintenance I schedule gets done on time and past my expectations with the service and quality provided as a customer with a busy schedu Every vehicle maintenance I schedule gets done on time and past my expectations with the service and quality provided as a customer with a busy schedule. More

Oil change Andrea is always so helpful when I come to get an oil change. She also informs me of any other services that may be needed and or will need soon. I Andrea is always so helpful when I come to get an oil change. She also informs me of any other services that may be needed and or will need soon. I love doing business with Infiniti! More

Excellent I owned 2014 QX50. I had a lot done, all of which was needed. I think the price was very good. I am very satisfied! I will continue to take my car t I owned 2014 QX50. I had a lot done, all of which was needed. I think the price was very good. I am very satisfied! I will continue to take my car to INFINITI of Gwinnett for all my car service. More

Excellent Sales representative was professional and helped me get the car I wanted. I was planning to get a used vehicle but because of my situation my Ben show Sales representative was professional and helped me get the car I wanted. I was planning to get a used vehicle but because of my situation my Ben showed me what was best for me More