INFINITI of Gwinnett

Fradulenty signed off on pre-owned certification I recently purchased a pre-owned Certified 2012 M37S from Infiniti of Gwinnett. When I took my Infiniti into another Infiniti dealer, I was told by th I recently purchased a pre-owned Certified 2012 M37S from Infiniti of Gwinnett. When I took my Infiniti into another Infiniti dealer, I was told by the service department that my car need numerous services that should have been done during or before the certification process based upon the certification guidelines posted on Infiniti's CPO website. I received this document at the time of sale stating these items were validated. There were numerous items that were signed off that had to be replaced. This included replacing the rear brakes, having to flush power steering fluid, differential fluid, etch... The total cost for these service items exceeds $1000.00. I feel that Infiniti of Gwinnett fraudulently signed off on the Infiniti pre-owned certification. More

Nice doing business with Sean We were originally looking for a G37 but found a good deal on the Q50 advertised online. Sean replied very quickly to my inquiry and made himself avai We were originally looking for a G37 but found a good deal on the Q50 advertised online. Sean replied very quickly to my inquiry and made himself available to meet at my convenience when I came to the dealer for a test drive. There was no pressure and we found it a pleasurable buying experience. This is the second time we've purchased from Infiniti of Gwinnett and hope to be able to return a third time. More

No haggle price? Salesman was unwilling to come off price 1 red cent even though the price of the vehicle was about $800 above KBB. Not to mention an additional $500 Salesman was unwilling to come off price 1 red cent even though the price of the vehicle was about $800 above KBB. Not to mention an additional $500 dealer fee. You better negotiate with this dealership prior to driving any distance to check out a used vehicle. Other than that, the salesman was very courteous. Never been to a dealership that was completely unwilling to negotiate. I would have bought the truck at the slightest willingness to negotiate on their part. Don was the salesman and he was friendly,helpful and nice. Maybe his hands were tied. We were less than 2 Grand from making a deal. I was very disappointed in lack of negotiation. I was prepared to more than meet them in the middle. More

Great Experience with Sean I bought a G37 and Sean was extremely helpful. I test drove the car on Friday and was not able to speak with Sean. He followed up with me on Friday n I bought a G37 and Sean was extremely helpful. I test drove the car on Friday and was not able to speak with Sean. He followed up with me on Friday night, because he was out of the office. He called me on Saturday and worked hard on making sure I got the car that I wanted. It was a great experience dealing Sean. More

Easy going no pressure sales This is my first experiance with Infiniti & it has been a joy so far. My salesperson Sean Waters was knowledgeable about the car & answered all of my This is my first experiance with Infiniti & it has been a joy so far. My salesperson Sean Waters was knowledgeable about the car & answered all of my questions with out putting the hard sell on me. My last car was a BMW & Global Imports was my Dealer. Well Infiniti of Gwinett knows customer service & BMW should take note. I would reccomend these guys to my friends. The finance part of the deal was a riot. Goran Cisic in finance was a joy to work with. We sat and chatted like old friends. Thats the way Infiniti of Gwinett made me feel like old friends. I'll be back for another Infiniti. More

Great experience! I had been looking at G37s for a few months when a vehicle with the options that I was looking for showed up at Infiniti of Gwinnett. Sean was clear I had been looking at G37s for a few months when a vehicle with the options that I was looking for showed up at Infiniti of Gwinnett. Sean was clear and patient with answering all questions about the car, and he let me look at other cars to make sure that this was the right purchase for me. When it came to "negotiations" (Gwinnett's prices are firm), Sean was honest and straight-forward with the numbers; I never felt like we were being mislead or cheated as is often the case at other dealerships. Sean is an all around great guy, and I would definitely recommend seeing him if in the market for an Infiniti! More

Great Buying Experience I recently visited Infiniti of Gwinnett in search of new or used Q50. After having time to browse in the lot I was met by Sean Waters. I explained t I recently visited Infiniti of Gwinnett in search of new or used Q50. After having time to browse in the lot I was met by Sean Waters. I explained to Sean what I was looking for and he showed me several options that met my needs. He took the time to do further research and found a well priced demo that had everything that I was looking for. Sean asked the right questions and did not apply any high-pressure sales tactics. Typically the least enjoyable part of purchasing a car is dealing with the Finance guy. In this case, Goran was a pleasure. I was in and out in record time. Additionally, I was driving a rental car and live on the opposite side of town. Sean went above and beyond to assist in returning my rental. I would definitely recommend Sean and the dealership to friends and family and would not hesitate to purchase my next car from Sean. If you are in the market for a new Infiniti just ask for Sean and you won't be disappointed. More

Class Act Incredible Service I bought an Infiniti a few months ago. When I bought the car, it was from a state that required a front license plate. Removing the plate left 2 ho I bought an Infiniti a few months ago. When I bought the car, it was from a state that required a front license plate. Removing the plate left 2 holes in the bumper. Sean, the salesman, said to just schedule a time and they would fix the bumper back to stock. Because I live over 2.5 hours away, it took me 6 months to finally have it brought in. I contacted the service department where I spoke to Judson. He took a list of the issue and 3 other things that would be covered under warranty. We scheduled a time to have it serviced on a Saturday. On Friday I received an email from Judson that contained a list of the issues I had, the time we were to meet, driving directions and the company's site as well as Judson's contact info. Arriving at the dealership, there was a man there to guide me in and the moment I stepped out of the car they guided me to Judson's office. We spoke about the issues, and unlike a "shop" or "garage", this is a CUSTOMER SERVICE Center that just happens to fix cars too. Anyhow, Judson was knowledgeable, understood the issues and assured me that they would keep me informed. As I was leaving, the loaner car was already waiting the the A/C on and off I went. About 1.5 hours into my drive, I get a call from Judson explaining what they had already done. I have never had anyone, anywhere work on something so fast. This Service Center is top-notch. They kept me informed and by Monday everything was repaired. Plus, and this is the amazing piece, Judson informed me that he noticed that the car was a little slow to start. Mind you, I didn't notice as I have never had a push-button start car before. So in addition the aforementioned repairs, they reprogrammed my computer AND replaced my battery at no charge. They didn't have to do this. And no other place will give you that kind of service. I would have kept driving and had to replace my own battery at my cost. The reason they know this is he says they see hundreds of cars a week, so they know the issues and how to resolve them. Judson is professional, personal and genuinely cares about people. The technicians are smart and knowledgeable and this allows the dealership to be top in the class. More