INFINITI of Gwinnett - Service Center

The last visit was very disappointing and disturbing to me. It mostly had to do with the treatment I received before I arrived at the service center. To tell you the honest truth if there were another de me. It mostly had to do with the treatment I received before I arrived at the service center. To tell you the honest truth if there were another dealer/service center in the area I would not return to your shop. When I called with an emergency the girl in your service center was rather rude to me, telling me that my top being stuck in operation was not an emergency, even though it was about to storm outside. I did get the problem solved by your team once I arrived and did appreciate that the tech was able to reset it. When I first bought my car and started having service at your shop, I thought it was the best experience, everyone was personable and made me feel as if I was your only customer. In the few years since, I do not get the same customer service feeling. I will say that something has changed in your office. They also Always try to up sale me! More

My customer rep was a delight! She communicated daily about my vehicle and reassured me that she’d get to the root of the problem….so far, so good about my vehicle and reassured me that she’d get to the root of the problem….so far, so good More

Wonderful friendly and helpful staff. Very clean and beautiful facility. Large inventory of clean new and used vehicles. Mark Preston was awesome! His product knowledge and pre and post sales follow- beautiful facility. Large inventory of clean new and used vehicles. Mark Preston was awesome! His product knowledge and pre and post sales follow-up was outstanding. He puts a lot of pride and dedication into his job and it clearly shows. Goran in Finance and Alyssa in Service were very helpful and a pleasure to work with as well. Thanks again! More

My Service Consultant Austin was great! I can in for routine maintenance and a leak was found in my head gasket. It was replaced under warranty, but did not take the first time and i had to bring it ba routine maintenance and a leak was found in my head gasket. It was replaced under warranty, but did not take the first time and i had to bring it back the same day to leave it. I was provided a loaner at no cost to use during the Christmas holiday, which I appreciated since I was driving out of town. Austin kept me abreast of my repairs and texted me once completed. I love coming for service at Infiniti of Gwinnett, they always get it right and overall customer service is A1! More

Alyssa was efficient, friendly, and professional. All the reasons why I continue to bring my car to Infiniti of Gwinnett for service. Keep up the good work. reasons why I continue to bring my car to Infiniti of Gwinnett for service. Keep up the good work. More

Mr G. Chinchilla, provides excellent customer service, from the moment I drop of my vehicle until we pick it up. The experience moves the customer service bar from ordinary to extraordinary. from the moment I drop of my vehicle until we pick it up. The experience moves the customer service bar from ordinary to extraordinary. More

My experience at the Gwinnett dealership was amazing, from my call to schedule my oil change and asking about purchasing tires, then linking me to Harvey to talk about tires, ultimately ordering my tires from my call to schedule my oil change and asking about purchasing tires, then linking me to Harvey to talk about tires, ultimately ordering my tires and scheduling my loaner, all in one phone call. I think the customer service is FIVE star at the Gwinnett dealership. More

Harvey is our go to guy for service. We wouldn’t go anywhere else. He always goes above no beyond to accommodate us. He has excellent communication and customer service! We will always buy and service anywhere else. He always goes above no beyond to accommodate us. He has excellent communication and customer service! We will always buy and service our cars at Infiniti of Gwinnett! More

Service advisor Guiliani and manager Greg were polite and helpful during my first service appointment needing oil change and tire rotation. I hope that future service goes just as well. and helpful during my first service appointment needing oil change and tire rotation. I hope that future service goes just as well. More

Pull in for service and promptly greeted by the valet who ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash. More