INFINITI of Hoffman Estates

Lies and broken promises Found the car we have been searching for online at Hoffman Estates Infiniti on a Saturday. I called and spoke to George (sales rep), and explained th Found the car we have been searching for online at Hoffman Estates Infiniti on a Saturday. I called and spoke to George (sales rep), and explained that were interested in the Infinity Q50s that they had for sale. We live in Denver and would fly to Chicago and drive the car 15 hours home. We wanted to make sure that the car was in great condition before we buy a car from that far away sight unseen. George assured me that it only has 14,000 miles on it and that it is in great shape. I asked him to send me more pictures just to make sure. He found one scratch on the passenger side door, but said they will fix it. He said he didn't find any other issues inside or out. I told him I would buy the car and start the paper work on Monday since it was closing time Saturday. Monday I hadn't received the application that he said he would send me so I called and asked to speak to the general manager. The GM Rick told me the car was in perfect condition, but that he would personally go inspect it himself and would let me know if there were any issues. In the meantime, my husband started speaking to another salesman Daniel since George never kept in touch. My husband explained to Daniel over the phone, emails and texts how particular we are and that if the car smelled like smoke or was dirty or had stains, dents, dings scratches or chips that we want to know about it. Daniel told him it smelled great, looked great and was in pristine condition. We completed the financing and told them my husband would fly in and pick up the car on Friday morning. When my husband got there he got the shock of his life when he saw the car in person. The scratch on the driver side door was never fixed. Other scratches and dings looked like someone tried to cover them up with paper white-out. The inside looked like a mechanic had been living in it with a greasy side and head liner, floors and seat belt buckles. It hadn't been vacuumed with dirt all under the floor mats and trash under the seat. There was a large stain on the passenger seat belt and stains all over the driver seat. There was a chip in the console and scratches all over the console. Rick was off so he showed everything to Chad the manager that day who said he could have the car detailed, but it would take a couple of hours. Why was the car not detailed before he got there?! They had five days to get everything taken care of. My husband was pissed! If the inside condition is any indication on how this car was taken care of, we certainly did not want it. My husband never even drove the car. He flew into Chicago at 10:45am and was back on a plane by 2:05pm. If we lived in Chicago and was walking the lot, we would have peeked inside this car and known within seconds this car was not in good shape. George, Daniel and Rick all told me and/or my husband that this car was in perfect condition except for the door scratch which they did not fix as promised. My husband had to take a day off work, buy a one way ticket to Chicago and then had to buy a last minute ticket back to Denver. My credit was dinged because of the financing for a car we didn't even buy! Do you think they offered to reimburse us for the plane tickets or anything? Nope. Nothing. DO NOT BUY A CAR HERE! They lied to us and wasted our time and money. More

Best Car buying experience This is the 4th vehicle I've leased or purchased from Joel Gappa. He is by far the most professional auto sales consultant I've ever encountered and This is the 4th vehicle I've leased or purchased from Joel Gappa. He is by far the most professional auto sales consultant I've ever encountered and the #1 reason I buy from Motor Werks. He's knowledgeable, likeable, responsive, completely professional and has never once made me feel pressured. If you're in the market for an Infiniti or any other vehicle Motor Werks sells, you should call Joel. You won't be disappointed. More

Excellent Service Department Followup with Purchase Kira definitely made the post-purchase experience smooth and easy. She assured that all noted service details were addressed when I came back to the Kira definitely made the post-purchase experience smooth and easy. She assured that all noted service details were addressed when I came back to the dealer post-purchase. She is definitely an asset to this dealer's service department! More

My Infiniti QX50 purchase Walt made car buying a pleasant experience. He knew his facts, allowed us time without high pressure to make a decision. We left feeling that a good Walt made car buying a pleasant experience. He knew his facts, allowed us time without high pressure to make a decision. We left feeling that a good deal had been made. More

Individuals who Assisted During the transaction While Joel is our primary contact at Motor Werks, there our four additional individuals who deserve a notice of recognition: 0 Ziggy - he was inst While Joel is our primary contact at Motor Werks, there our four additional individuals who deserve a notice of recognition: 0 Ziggy - he was instrumental in consummating our purchase of the Honda - CRV. It was a pleasure to work with him. 0 Jae - this is a true professional. Even though we mentioned that we normally work with Joel, (He even told us to work through Joel but that he would be more than happy to help us), he was instrumental is finding the 'right' vehicle for us and taking the time to discuss the attributes of the vehicle. As we were leaving the Motor Werks lot, Jae came out to give us additional pointers on the vehicle and he also sent us a video link tutorial on the vehicle. He went far beyond our expectations. 0 Aaron - This is another individual with which it was a pleasure to work. As any conscience buyer we did our homework on price but, that was unnecessary, Aaron quoted us a price which, in our minds, gave us the best overall value based on the continued level of service we receive from the dealership. We appreciate Aaron's help and salesenship, More

Daniel Tucker I emailed , texted Daniel he was very helpful and quick to respond. We traveled from Wisconsin Dells to purchase our vehicle. I forgot something hangi I emailed , texted Daniel he was very helpful and quick to respond. We traveled from Wisconsin Dells to purchase our vehicle. I forgot something hanging from my review mirror on the vehicle we traded in. I contacted Daniel told him I left something that meant so much to me a gift from my daughter. Daniel called right away said he would send it to me. Daniel is a great young man , positive experience at the dealership. Will definitely purchase another vehicle in the future. More

Best Car Buying Experience!! This was the best car buying experience ever! Joel Gappa was very friendly and informative. He wasn’t overly pushy like most salesmen are. He gave us This was the best car buying experience ever! Joel Gappa was very friendly and informative. He wasn’t overly pushy like most salesmen are. He gave us our space and took the time to help us make the right choices in a vehicle. The General Manager Rick Ayash was also very helpful in making this a great buying experience. I highly recommend both Joel and Rick. Great dealership! More

This is how car buying should be!! From the moment we walked in, we knew this was going to be a good experience. Joel is the friendliest and most understanding salesman we have ever met From the moment we walked in, we knew this was going to be a good experience. Joel is the friendliest and most understanding salesman we have ever met. Worked with us at our pace, never pushy and went above and beyond in making things both convenient and comfortable. Rick was also a pleasure to work with. He took the time to make sure we were happy with everything. We looked at several different types of both new and used vehicles over several days. . My only negative is that we didn't shop here previously. An incredible selection of both new and used cars. We wouldn't hesitate to recommend both Joel and Rick to anyone, and look forward to working with them again in the future. Our finance guy, Michael was also top notch. Thanks to everyone. Awesome experience! More

Daniel tucker was great.!! Dan was a great sales man to meet . He did not pressure me to buy . Dan was very proffesional . And made the process very easy . . Great experience Dan was a great sales man to meet . He did not pressure me to buy . Dan was very proffesional . And made the process very easy . . Great experience . More

Great experience! Great experience, didn't free pressured. Our salesperson Joel was not pushy at all and that was one of the best experince ever working with him. Defi Great experience, didn't free pressured. Our salesperson Joel was not pushy at all and that was one of the best experince ever working with him. Definitely would recommend anyone to go with him. More