INFINITI of Hoffman Estates

Professional service Atanas and the rest of the team at Infiniti at Hoffman Estates were very professional and customer service oriented throughout my entire experience pu Atanas and the rest of the team at Infiniti at Hoffman Estates were very professional and customer service oriented throughout my entire experience purchasing my car. Atanas was responsive and answered my questions directly and timely. It was a low-pressure environment and a straight forward process. They provided full attention while I was doing research and visiting the dealership, and then after I purchased the car, Atanas spent plenty of time walking me through the options of the car. I had a very positive experience and would recommend this dealership to anyone interested in purchasing an Infiniti. More

2003 Mustang GT Convertible Dodie was a friendly salesman and the price of the car was discounted from a previous price and was priced very substantially lower than other similar Dodie was a friendly salesman and the price of the car was discounted from a previous price and was priced very substantially lower than other similar cars in the area. Was in and out fairly quickly. More

Buy from the company that respects you!!!! I have purchased vehicles from Infinity of Hoffman Estates for the last 5 years. I have leased about 30 vehicles for the company I work for, then, mo I have purchased vehicles from Infinity of Hoffman Estates for the last 5 years. I have leased about 30 vehicles for the company I work for, then, more recently I leased a car for myself. Joel, and his team are second to none in the business!!!! Joel has been outstanding- old school values and respect! Janine has been extremely welcoming, what a great person to know. Rich has been great with helping me to get a great deal every time. Mike has been there for every deal to explain the details and to help me get a great deal! Jason and Kira has clearly demonstrated. how a service department should run - can't wait to bring my car in for service as I know everything will be beyond perfect by everyone at Infinity of Hoffman Estates. More

"Professional Auto Dealership" - Great Personnel Got a great warm, comforting feeling as soon as I started discussing my auto leasing desire. Never pressured, not by Atanas (Sales) nor the finance ma Got a great warm, comforting feeling as soon as I started discussing my auto leasing desire. Never pressured, not by Atanas (Sales) nor the finance managers. I will most likely visit with them very first when I need to do my next lease. More

Exceptional and Personable Team Greatest feeling to not feel pressured and actually enjoy your vehicle shopping. From the moment I walked in and was warmly greeted by Tim McLean I f Greatest feeling to not feel pressured and actually enjoy your vehicle shopping. From the moment I walked in and was warmly greeted by Tim McLean I felt impressed by the manner in which I was treated. He truly made an effort to actually listen to my needs and what I wanted in my next vehicle. Even after letting him know that I still needed time on purchasing, he didn't just let me walk out the door feeling lost. He took his time explaining the many options I can have at Infiniti without pushing it on me. I also had the pleasure of meeting his manager, John Panousopoulos, who was also very attentive and helpful. I have not yet purchased my vehicle at Infiniti but there is no doubt in my mind that this place is where I will go to drive away in my new car. More

Best ever with an auto salesman Went to the Infiniti dealership to test drive a QX60. Had a Buick Enclave and wanted to test a Acura, Infiniti and Highlander. As luck would have it, Went to the Infiniti dealership to test drive a QX60. Had a Buick Enclave and wanted to test a Acura, Infiniti and Highlander. As luck would have it, I went to the Infiniti dealer first and Dodie was my salesperson. From the start Dodie made me feel relaxed. I was expecting high pressure to buy, but Dodie was relaxed and asked some questions to point me in the right direction. After looking at some vehicles,I decide to take a drive in a Slighty used Qx60. It drove very well and had all the bells and whistles. Dodie showed me how everything worked and we drove around the area. I was hooked. Then I thought about the negotiating pain that comes with buying a car. Dodie gave me a good price and a very fair value for my trade in. Deal done! Amin did a great job with the financing. I went in to buy a silver car with black interior and walked out with a Hagen blue with graphite interior and couldn’t be happier. Dodie did a great job of matching me up with the right vehicle. Thank you Dodie for a very pleasant experience. More

Nicest auto sales people I've ever dealt with! I was looking for a specific vehicle this dealership happened to have as a customer trade-in. Chad was very courteous and helpful, along with Daniel. I was looking for a specific vehicle this dealership happened to have as a customer trade-in. Chad was very courteous and helpful, along with Daniel. I was not able to get the financing I needed but Chad went out of his way to find me alternatives, and of the 20 vehicles I've purchased in my lifetime, I've never had someone go to that extent to try to help me get what I wanted. I was very impressed by how laid back people were there. I at no point felt any kind of pressure. I highly recommend this dealership solely based on their customer service. It was excellent. More

Great buying experience! Everyone that I dealt with - Chad Blanton, Chad Simon, John Panousopoulos, Amin Smith - were friendly, courteous and professional. I highly recommend Everyone that I dealt with - Chad Blanton, Chad Simon, John Panousopoulos, Amin Smith - were friendly, courteous and professional. I highly recommend doing business with this dealership. More

Positive Dealing with a Professional I traded in a 2012 Sonata for a 2015 Lexus RX 350. We went back and forth quite a while in terms of trade-in value, but at the end came to an agreeme I traded in a 2012 Sonata for a 2015 Lexus RX 350. We went back and forth quite a while in terms of trade-in value, but at the end came to an agreement. Everyone at the dealer acted civilly and professionally. The dealer articulated objective reasons for the prices of the two vehicles and I left with a satisfied feeling and transaction. The dealer prepped the car for me wonderfully and did follow up in terms of any questions pertaining to the Lexus. I therefore recommend the dealer and also my contact, Atanas Petrov. More

Very poor communication About a month ago I was looking for used q50, this dealership was right next to us so we went there. I asked which car we were looking for and were to About a month ago I was looking for used q50, this dealership was right next to us so we went there. I asked which car we were looking for and were told someone is already working a deal on that. We looked at another car and went forward for purchase started paperwork, and all of a sudden Chad comes in and told us some other manager has already started working deal on that car. It was some bizzare communication sequence and on top of that he was trying to sell me BMW call Infiniti inferior brand. Here is the pitch he used " if you ever get in to accident insurance company will cut you a check of 35k and you are only paying 31k". Please stay away from this dealership they are worse. Had pretty nice experience at Naperville Infiniti far but worth it. More