INFINITI of Hoffman Estates

Back again I made a terrible mistake! I bought my last Infiniti from a dealer that was not Infiniti of Hoffman Estates and suffered the consequences. Poor serv I made a terrible mistake! I bought my last Infiniti from a dealer that was not Infiniti of Hoffman Estates and suffered the consequences. Poor service - poor response time - all around bad experience. Since I decided to turn our garage into a two Infiniti garage, I knew where to go. Bought my 3rd Infiniti from the team at Infiniti of HE and is was a great experience even though the first vehicle we looked at and was interested in was sold while we were discussing the pricing. They found me another very similar vehicle that didn't even appear on the stock rolls. We were able to work out a deal with the help of Rick the GM at I of HE. More

Amazing Salesman!! This is the 2nd car I have leased through Joel. He is a no pressure salesman, who works to get the best deal for his customers. There are no games dea This is the 2nd car I have leased through Joel. He is a no pressure salesman, who works to get the best deal for his customers. There are no games dealing with Joel and Hoffman Estates Infiniti!! My husband and I appreciate everything that Joel (and Malik: Sales Manager) did for us. We LOVE our new QX60! More

Amazing!! Daniel was amazing at attending my requests. Answered all question and assured me of any doubts. Very enthusiastic and polite. Looking forward to work Daniel was amazing at attending my requests. Answered all question and assured me of any doubts. Very enthusiastic and polite. Looking forward to working with him in the future. Malik was all a very helpful in the whole process. Overall very pleased with the service. More

Good people to work with Daniel is the one you want to talk to! He is knowable and helpful. No push sales. Nice faculty and smiley people too. I would come back. Daniel is the one you want to talk to! He is knowable and helpful. No push sales. Nice faculty and smiley people too. I would come back. More

Feels great to buy a car without any pressure. From the moment we walked in it felt like this is the day. By we I mean my wife and two little rascals, one 5 year old and a 3 year old. Erik greated From the moment we walked in it felt like this is the day. By we I mean my wife and two little rascals, one 5 year old and a 3 year old. Erik greated us outside, told him what we were looking for and we went inside. He got the car ready for a test drive and off we went. Once we got back, there was no going back and forth. Erik introduced us to Chad who did not make us feel pressured to agree to anything. Together we crunched some numbers and we got the deal we wanted. It turned out to be a great Saturday. More

Best Car buying experience Dodie and Malik made the process so smooth in my car buying experience. Both of them knew a lot about makes and models of Infiniti and the functions o Dodie and Malik made the process so smooth in my car buying experience. Both of them knew a lot about makes and models of Infiniti and the functions of QX60 and other cars that helped me make my decision process smooth. They made me feel like I got the best value for the car and the deal. The follow through post sales and the responsiveness was impeccable. Overall a great experience. More

Above and beyond experience Purchased a used Infiniti and was extremely satisfied with the whole experience. Erik was attentive without being pushy and got me the information I n Purchased a used Infiniti and was extremely satisfied with the whole experience. Erik was attentive without being pushy and got me the information I needed. He was helpful and walked me through each step answering my questions. They were very accommodating and upfront in negotiating the final deal. I made it to the end and thought I was going to get the pressure on purchasing extended warranty, but they accepted my simple, "no thank you". After I took possession of the car I found an issue that I would have liked to know upfront. I brought it up and they apologized and offered to fix the issue. Excellent customer service. Buying a car is not on my list of fun tasks, but would gladly do business again with Erik. More

Bill's Father's Day gift Dodie was the most helpful car sales professional I have ever met. We met with Dodie about a month before and gave him specifications of the price, de Dodie was the most helpful car sales professional I have ever met. We met with Dodie about a month before and gave him specifications of the price, details, price range and low and behold he delivered. It was a very painless translation and he even took care of my husband's "old piece of Junk" My husband and I will never deal with anyone else. We will recommend that all our friends and family call him before they buy. He is already looking for a car for me More

Great Experience I have been a long time customer of Infiniti of Hoffman Estates for several years for service on my 2007 G35 Coupe. During that time I always had a v I have been a long time customer of Infiniti of Hoffman Estates for several years for service on my 2007 G35 Coupe. During that time I always had a very good experience with both Jason & Frank in the Service Department. So when it came time to purchase something new, I was hopeful the new car buying experience would be just as good. I had an opportunity to meet and then work with both Joel Gappa and Malik Hussain. From the start they were very professional and patient with the overall buying process. So much so, I purchased a new 2016 Q50S from them without issue. Even after the purchase when a few things needed to be taken care, both exhibited excellent follow up and customer care. That's what it's all about. This is a highly recommended dealership for both purchasing a car and service. Thank you. More

Poor customer service I am battling breast cancer.. No food for 12/5 hours. Faulty tire, won't reimburse for the tire. I suffered greatly. Two tow trucks involved I am battling breast cancer.. No food for 12/5 hours. Faulty tire, won't reimburse for the tire. I suffered greatly. Two tow trucks involved More