Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Hoffman Estates
Hoffman Estates, IL
2,029 Reviews
INFINITI of Hoffman Estates | For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
INFINITI of Hoffman Estates | A Zeigler Auto Group Company
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,029 reviews
September 14, 2016
Customer Service is not their thing . I went in on 6/2/16 and sold them my 2014 Infiniti Q50 outright. I worked with Marcin Cybulak. We agreed to a price and he hand wrote the contract s . I went in on 6/2/16 and sold them my 2014 Infiniti Q50 outright. I worked with Marcin Cybulak. We agreed to a price and he hand wrote the contract stating the system was down. We even discussed my love of the Infiniti and how I will be looking for a new car when my current lease is up in November. I followed up the next week to check status and he advised to give it more time. I followed up after that and he never returned a call or an email to provide an update. I called the following week which was the 10 days after the payoff and was transferred to the GM Rich Ayash. He told me they always take 20 days to process a payoff. I explained that isn’t what Marcin told me. Rich response was "did I tell you that?' Very sarcastic. I said no but one of your sales managers did and that he speaks for your dealership. He told me to wait the 20 days. On 6/22/16 after more of being ignored I went in. The receptionist was very friendly and sympathetic to my plight. She had Ryan Martin come out. We found out my paper work had never been processed and it is now 3 weeks after my initial visit, they processed it and overnighted the check to Infiniti. I found my account paid in full so I contact the dealer again on 7/5/16, 7/6/16 no one is calling back. It is now 7/12/16 and I have not had any messages returned and still haven’t received the check for the money owed to me for the sale. So once again I go in there in person. I will not leave until this is resolved. No one wants to come out and talk to me. who can blame them? they created this situation and need to own it. I feel sorry that Ryan got stuck in the middle but it is the dealership as a whole failed on this one. Finally my original sales person Marcin comes out after about 15-20 minutes. I was furious. He said he doesn’t understand what happened. Simple you never processed the sale. He said that wasn’t the case. Regardless now the office manager is assisting me and getting a check cut. I waited another 45 minutes to get my check but I wasn’t leaving without it. And funny thing is the check was dated 7/5/16 so they had it that whole time and no one reached out to me or processed it. They probably think I wouldn’t notice the date on their own check but I did. I highly recommend if you are looking to do business with an ethical dealership who is focused on customer service you DO NOT go to Motorwerks Infiniti of Hoffman Estates. When I am ready to buy my next car in November i will NOT be considering this dealership at all. More
by Julie K
Employees Worked With
Marcin Cybulak, Rick Ayash, Ryan Martin
September 07, 2016
WI Buyer Had a great experience working with Walt for my recent Infiniti purchase! He's very detailed and well informed and did a great job of following up wi Had a great experience working with Walt for my recent Infiniti purchase! He's very detailed and well informed and did a great job of following up with my questions and making my buying decision an easy one. Living 3 hours away it was important that everything fell into place when I came to the dealership to see the car. Everyone at the dealership was friendly, helpful, and professional! More
by BD
Employees Worked With
Walt Watts
September 04, 2016
Excellent Experience Me and my wife leased Infinity QX50 AWD on August 30, 2016. We had very pleasant experience. Starting with the receptionist to all the way to manage Me and my wife leased Infinity QX50 AWD on August 30, 2016. We had very pleasant experience. Starting with the receptionist to all the way to manager, they all treated us like one of their own. They all were ready to help us on any questions we had. Besides providing excellent service, they gave us very competitive rates. I would strongly recommend the dealer for your need. More
by NipunInfinity
Employees Worked With
Irwin Alvarez (sales), Nina Gewargis, Andrew Richter, Paul Balice
August 28, 2016
Buying a car Atanas Petrow was very professional and helpful. He answered all the questions we had about the car. The staff at the dealer was very friendly. Over Atanas Petrow was very professional and helpful. He answered all the questions we had about the car. The staff at the dealer was very friendly. Overall, it was a good experience. More
by Infi3421
Employees Worked With
Atanas Petrov
August 25, 2016
1st visit to see New Infiniti Q60 I was waiting 6 months plus for the NEW Infiniti Q60 to come out. It never came to the Chicago Auto Show I was ever disappointed. So as soon as I foun I was waiting 6 months plus for the NEW Infiniti Q60 to come out. It never came to the Chicago Auto Show I was ever disappointed. So as soon as I found that Infiniti of Hoffman Estates had one. I went and checked it out. I walked in and I met a great knowledgeable salesman David Coulson. He said are you interest in anything particular I said yes the Q60 he brought me right to it first sight I already was in love. David was explaining the ins and outs of the car. He answered all my questions that I could remember to ask. Then we went for a ride and let me tell you it was an unbelievable ride. Not only is it quick, it very comfortable/smooth, yet quiet with a nice exhaust note. Unfortunately, I did not buy the car since it is out of my budget for this year, but next year I will visit David and I will sacrifice my vacation to get my car. One major thing I like was that David was not forcing or pushing me to buy the car. Furthermore, the dealership looks and felt comfortable. I truly recommend this dealership for buying a vehicle. Thanks David for helping me hope to see you soon. More
by twofastfouru2003
Employees Worked With
David Coulson
August 23, 2016
Incredible buying experience 'd been poking around on the Internet for weeks and sent an inquiry to this dealership about a '14 QX80. Walt called and we talked and the car was sti 'd been poking around on the Internet for weeks and sent an inquiry to this dealership about a '14 QX80. Walt called and we talked and the car was still available. We agreed to meet on Saturday and I arrived at 315p. My children had plans, so I needed to be home by 6p. We went for a test drive and I fell in love! Walt answered all my questions (not your typical hard sell salesman) When we returned, I met the GM Rick, "How did you like the car?" he asked. "I said it's beautiful, but I don't think I'm ready to pull the trigger because I have to be home by 6p." He said. "Palatine is what, 30 minutes away? Yes. Let's make a deal then." They were so warm and inviting. After a quick chat with Rick, they introduced me to Mike, the Finance Manager - that man is a miracle worker! Saved me about $150 per month over the original price. By 530pm I was in the car, setting the preset radio stations and drove on home. You guys ROCK and I would recommend you to anyone! Thanks so much - me and the kids LOVE the car - though with that wheat interior, I make them wash their hands before they get in :-) More
by Lisa Thompson
Employees Worked With
Walt Watts, Michael Smalley, Rick Ayash
August 19, 2016
Love my Inifiniti(s) Thanks to Walt for a professional, friendly, and helpful transaction. I recommend working with him with full confidence. All my reasonable requests we Thanks to Walt for a professional, friendly, and helpful transaction. I recommend working with him with full confidence. All my reasonable requests were addressed to my satisfaction. This is my third Infiniti; I love their cars. More
by rtomz
Employees Worked With
Walt Watts
August 11, 2016
The service was outstanding! If you are looking for honesty, integrity, and value while shopping for a car, THIS IS YOUR PLACE!!! Joel is determine to make your experience a p If you are looking for honesty, integrity, and value while shopping for a car, THIS IS YOUR PLACE!!! Joel is determine to make your experience a positive one. He goes above and beyond to insure your happy with your purchase. Exceptional service that tag teams an exceptional product. The whole staff treats you like gold. Cars are not an investment however the experience I had here leaves me feeling like my money was very well spent in exchange for all that I have "driven" away with. More
by Manfred
August 10, 2016
Great Knowledgeable Team Great selection, knowledgeable sales people, team atmosphere, quick paced, solution focused. Provided a vehicle that fit all the chosen search crit Great selection, knowledgeable sales people, team atmosphere, quick paced, solution focused. Provided a vehicle that fit all the chosen search criteria and needs. Offered critical input on the process and how to maximize my hard earned dollars. Pleasure doing business. More
by Crockfam162
Employees Worked With
Other Employees :
Michael Smalley, Nina Gewargis, Paul Balice, Rick Ayash
August 10, 2016
A Class Act group of people to work with! Joel, Rick and Nina were all great professional and personable people to work with. Hats off to Joel, so informative and a delight to talk to. The s Joel, Rick and Nina were all great professional and personable people to work with. Hats off to Joel, so informative and a delight to talk to. The service at this dealership is far above any other dealership I have ever worked with. It's nice to feel like your patronage is appreciated. Thank you Joel for spending so much time with us and making the experience of buying a new car a positive one! Love my new Infiniti!! Sincerely, Lisa & Rick Smith More
by Lisa & Rick
