INFINITI of Hoffman Estates

Great Experience and Helpful Employees My wife and I were first time car buyers and Andrew Richter was very helpful with regarding to helping us find a car to fit what we were looking for. My wife and I were first time car buyers and Andrew Richter was very helpful with regarding to helping us find a car to fit what we were looking for. The experience with Infiniti and Andrew was very smooth and we would definitely look at purchasing from this dealership again. More

Life time Customer I first purchased a car here in 2007. I just purchased my third car from Infiniti of H.E. The service department always bends over backwards. They I first purchased a car here in 2007. I just purchased my third car from Infiniti of H.E. The service department always bends over backwards. They make you feel like you are their only customer! Purchasing a vehicle is also a very professional, friendly, fair experience. More

To infiniti and beyond I recently purchased a 2016 QX60 from Infiniti of Hoffman Estates and I must say my parents and I were both blown away with the team work from the cr I recently purchased a 2016 QX60 from Infiniti of Hoffman Estates and I must say my parents and I were both blown away with the team work from the crew! To Infiniti and beyond should be their slogan because Trisha, Nina, Rick ,and Mike went over and beyond to make sure that my parents and I were well informed and exceeded my expectations. Thanks again More

Flew in to make big purchase sight unseen! Flew in to purchase a car sight unseen…crazy, huh?...I think NOT! The price was better than all competition (minus the shady dealership in “Crooklyn” Flew in to purchase a car sight unseen…crazy, huh?...I think NOT! The price was better than all competition (minus the shady dealership in “Crooklyn”). The car was described accurately on their website. Trisha (Sales) happily filled in the blanks from this skeptical buyer. Trisha and Ryan (Finance) were a real joy to deal with. Trisha even conveniently picked me up from the airport area Hotel going way above and beyond making my life so much less complicated...talk about NO hassle! They answered all my questions about the vehicle and took the time to make sure I was happy and comfortable. Detail guy caused a dead battery so they replaced it for priceless peace of mind for the long drive home! Since initial inquiry to a question I had later at the DMV Trisha made herself constantly available so that I had no anxiety. Great all around experience… well worth the 15 hour drive back home. I flew in, got picked up, and drove out of this classy dealership with my new car the same day...everyone has time for that! Why deal with Craigslist scammers when you can get the Craigslist price at a reputable dealership?!!! By the way, the car rides like a dream...I could not be happier. :-) More

Would recommend to buyers Had a pleasant experience at infinity with Walt Watts He was very knowledgeable and informative about the car we purchased and took the time to explai Had a pleasant experience at infinity with Walt Watts He was very knowledgeable and informative about the car we purchased and took the time to explain the functionality and operation of all the options in the vehicle. Would buy another car from him and will recommend others to do so as well. Thanks Walt and staff. More

Great car buying experience! Easiest car buying experience we've had. In and out in 3 and one half hours. No hassling about anything. Daniel Blanchfield, our salesperson, was kn Easiest car buying experience we've had. In and out in 3 and one half hours. No hassling about anything. Daniel Blanchfield, our salesperson, was knowlegeable and trustworthy. More

Great Experience (from an out of state buyer) I had a less that optimal experience with a dealer in my local residential state. Having lost the car I'd been looking with my local dealer (and in a I had a less that optimal experience with a dealer in my local residential state. Having lost the car I'd been looking with my local dealer (and in a rather suspicious way), I was turned off to even buying a car at that point. I then took to searching online and stubbled upon a pre-owned car from Infiniti of Hoffman Estates. The car peaked my interest based on the package and price (better buy that I was looking at with my local dealer). I called Hoffman Estates and was connected to a sales rep (Walter Watts). Walt was fantastic taking the call at the very end of the work day. He explained the entire car purchase process with extra detail on the out-of-state process. And knowing it was a first time experience for me (not just buying an Infiniti, but also buying from out of state), he was very patient, providing the details I needed, adn reassuring me that their dealership frequently does business with out of state customers. He then emailed me information that evening, including a video he took on his phone of the car. The following day we discussed financing options, etc. And explained that he personally believe the car looks great from the outside, he sent me the maintenance that was completed at the 15k mileage. He also expressed he is certain I will be happy with the car (knowing I would be flying to Chicago for this purchase and never seen the car in person). And he backed it up with that my deposit is refundable if there was any issues (which is offered for out of state buyers due to circummstance). 2 days later, I was on fight and dealdership sent a car for me. The whole experience was smooth, and the communication was very impresssive. Walt's assessment of the car was spot on and of course I made the purchase (and drove it home that afternoon). Prior to completing the purchase, Walt provide a thorough overview of how all the features worked and made sure I knew how my car worked (during my test drive). Post-purchase, Walt followed up to ensure the title was sent/received and justs general follow up. The two experiences (with my local dealer and Infiniti of Hoffman Estates) were day and night. I couldn't be happpier with the service from Infiniti of Hoffman Estates. I will definitely be open to making the trip to Chicago and purchasing my next car from them. More

Best Car Buying Experience with Joel I am a luxury car driver. I have owned Mercedes, Lexus, Lincoln and then I walked into Infinity. My experience beginning with sale was super. Joel I am a luxury car driver. I have owned Mercedes, Lexus, Lincoln and then I walked into Infinity. My experience beginning with sale was super. Joel Gappa is the best car salesman I have ever worked with. I bought a Infiniti G37 for my son. I enjoyed the experience and the car so much I came back the next week and bought an Infiniti QX50 for my wife. Joel is a rock star. My wife hates the car buying experience and after sitting with Joel and seeing what superior car service looks like she said why can't they all be like Joel. If you are in the market and you want a great car with superior support through the process go see Joel Gappa. He is the best I've seen in the business. More

Repeat buyer I returned to the Hoffman location to purchase another infinity. They have a good selection of the vehicle I was interested in. Good buying experience I returned to the Hoffman location to purchase another infinity. They have a good selection of the vehicle I was interested in. Good buying experience and friendly sales associates and management. More

Great Experience My husband and I went there on 03/17/2016 to look at a preowned QX 60- they gave us the keys to check it out on our own. It drove beautifully- in tal My husband and I went there on 03/17/2016 to look at a preowned QX 60- they gave us the keys to check it out on our own. It drove beautifully- in talking more, they told us about the specials for the New 2016 QX60. After checking it out, we ended up buying the new 2016 QX60. We had the pleasureof working with Ronnie, Paul and Mike. They were professional, knowledgeable and gave us an offer we could not refuse. It was a great experience from the time we walked in until the time we left. Thank you for making my car buying experience perfect- I love my new car! More