INFINITI of Hoffman Estates

Exceeded expectations Bought a Q 70 L Tony helped me from start to finish. Even helped me and put my iPhone data into the nav system. I would recommend working with Ton Bought a Q 70 L Tony helped me from start to finish. Even helped me and put my iPhone data into the nav system. I would recommend working with Tony and this dealership to anyone. Great experience. More

Pleasant Walter was great. Followed through perfectly and when a small mistake was made, it was fixed easily and without any hassle, Keep up the good work. Walter was great. Followed through perfectly and when a small mistake was made, it was fixed easily and without any hassle, Keep up the good work. More

How EVERY dealership experience should be I just want to comment about the A+++ quality of my sales experience at the dealership. it started with an email inquiry from me, and was promptly ha I just want to comment about the A+++ quality of my sales experience at the dealership. it started with an email inquiry from me, and was promptly handled by their people. Everyone was courteous, and swift with the responses! From the very beginning you could tell they cared and wanted to help in any way possible. Not just hounding me to stop in. So, by the time i got there, i knew i wanted the car and they helped me make it happen. Took a minimal amount of my time and we were able to reach a deal quickly. Thank you Joel and Randy! I was buying a car as a surprise to my wife and it was easy with their help. i highly recommend working with Joel. His style was give me the info, let me drive the car and come back if i wanted to buy it. So i did. Car sold itself and he made everything else along with that experience fun and easy! i wont ask for anyone else. Randy was very open and negotiable, and we were able to meet on price quickly. When we we done with paperwork, the car was detailed, beautiful. Waiting to drive out. Love the car, love the experience, thanks everyone at Infiniti of Hoffman Estates! More

Great Experience What a great experience was expecting the worst but Walter made my day by making it hassle free!!! It was a pleasure working with Ryan in finance as What a great experience was expecting the worst but Walter made my day by making it hassle free!!! It was a pleasure working with Ryan in finance as well!! More

Awesome cars and service Awesome service and a great car. Walter really helped me find a great car it was clean and in great working condition thanks for the help Awesome service and a great car. Walter really helped me find a great car it was clean and in great working condition thanks for the help More

Great Car Buying Experience Walt was a pleasure to deal with. My wife and I agree this was probably the best car buying experience we have ever had. Walt's laid back and low pres Walt was a pleasure to deal with. My wife and I agree this was probably the best car buying experience we have ever had. Walt's laid back and low pressure style really makes you feel at ease. The rest of the folks at the dealership made sure the car was clean, fueled up and ready for us to hit the road! Great job! More

Oil change took to long.. Went in for an oil change one morning. I was told that it will take about little over an hour to change the oil so I chose to do it. Turned the keys t Went in for an oil change one morning. I was told that it will take about little over an hour to change the oil so I chose to do it. Turned the keys to a service guy at exactly 9:30am. Went to a lounge or waiting room and waited and waited and waited.... At 1040am or so, same employee comes back and says that while he goes and gets the car, I should settle my bill if I wish to. It was good idea so why not. He comes back almost 15 minutes later and says that they are washing the car and it should be here shortly. He brought the car back at 11:15am. So it took 105 minutes to change oil only....really!!! Everything else was great.... More

Got the car I wanted Friendly and smooth, will recommend to many friends. Salesman willing to work out some deal to fit your payment. Will from Infiniti again in the futur Friendly and smooth, will recommend to many friends. Salesman willing to work out some deal to fit your payment. Will from Infiniti again in the future. Love my new Q50 More

Geno and the gang were great! I was not sure that I wanted to make the plunge into an Infiniti, was considering other standard brands like Nissan and Honda. Everyone at this deale I was not sure that I wanted to make the plunge into an Infiniti, was considering other standard brands like Nissan and Honda. Everyone at this dealership treated me like my business was important to them, were completely respectful and held themselves to a high standard in delivering a top notch customer service experience. The other dealerships that I went to in my vehicle search treated me like a transaction, not a person. The whole crew @ Infiniti of Hoffman Estates treated me like an equal, not a transaction that they were using to hit their monthly numbers. When it was finally time to sign the ppwk, I brought my 4 year old daughter with me and everyone was very nice to her, talked to her like an adult, not like a pesky kid, they asked her questions about herself and made sure she had drinks and snacks the whole time we were there. Really had a great experience with everyone at this dealership. Hope to be able to do business with them again in the future. More

Professional staff, great price experience Treated respectfully, no pressure. John was knowledgeable assisted me in my purchase without feeling pressured. The Car performed great during the tes Treated respectfully, no pressure. John was knowledgeable assisted me in my purchase without feeling pressured. The Car performed great during the test drive as John walked me through exactly what the Q50 could do. More